Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.87

1.9 Rating 3,560 Reviews

22 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,560 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

Write Your review

Tell us how Servicing Stop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked my car in. Spent £500 to get it returned with the brake and engine light still on. I sent a complaint two weeks ago and have been ignored. What did you actually do to my car? Anything? Because for it to be returned, after spending that much money. The engine light and abs brake light still on is a very poor service. DONT USE THIS COMPANY AS I BELIEVE THEY CHARGE A WHOLE LOAD OF MONEY AND THE WORK DOSENT GET CARRIED OUT! YOU HAVE BEEN WARNED!”

Helpful Report

Posted 4 years ago

“Like many other they piled on the costs by phone for my 3 yr old car at 22k mile final bill well over 500 pounds.The bells started ringing when I asked does that include changing cabin pollen filter? O yes that will be another 75 pounds !What when you can buy a pollen filter for 8 quid Something I changed myself the following day along with an air filter something else that would not have been supplied & fitted for the money.It took me under 4 minuets to change them both the following day .Never ever again .Go straight to a garage your self”

Helpful Report

Posted 4 years ago

“Money grabbing people in between me and garage - go directly to the garage and avoid them unprofessional people with no customer service skill at all. Car fail MOT with registration number plate bulbs not working - £1.60 and about 35 seconds job. Passed today. They called my wife and said that to pass mot it’s about £264 worth of work! On top of that if I want to do advisory work then cost of quotation was £895! I know what I've done to the car and it’s not required. Btw on their quotation that 2 light bulbs was about £35!!! To release my car I had to pay £46 for SPECIAL OIL... As a full service I do understand it’s all filters and spark plugs but it was only oil filter and oil so £175 for this it’s just a rip off. It’s my fault I didn’t go to details of what they doing and didn’t check trustpilot before. They filter all good reviews only on their website. It’s not local garage fault as I know them. It’s them who put bad name for others. They should be avoid like a plague. NEVER EVER AGAIN They already had problems with WATCHDOG before... not surprised why...”

Helpful Report

Posted 4 years ago

“I wish minus or nil stars were allowed as they are an awful business that preys on vulnerable people and exploits them with work that is not required at extortionate prices. Totally agree with the other negative reviews - my dad was completely conned out of £500 for a £93 job”

Helpful Report

Posted 4 years ago

“I cannot believe this scam and fraudulent company is running despite all these reviews and complaints. Unfortunately I became their victim too!! I went directly on their website and was blinded by their fake reviews wish I had read these reviews below!! I can agree that they ripped me off!! I bought a brand new car last year and have not had a single issue whatsoever! I paid for a full service and MOT and got a phone call few hours later that my MOT has failed and they quoted me total of £600 for works such as oil, brake fluid etc and yet I had paid for full service but this was however not included! I spoke to a rude, unprofessional, lying agent called DANIEL! He quoted me this high amount and when I told him I would not like to go ahead with it he said the works have already been started despite my confirmation. Their website states they do not carry works without customers confirmation but this was a big lie! He further blackmailed me if I do not pay the amount they will not release my car! I asked to speak to the manager and then he hung up on me. Despite several attempts to call back I was on hold for hours and no one answered my call! I had no other option but to pay the amount as I needed my car urgently! Please do not ever use this service! They are a scam and fraudsters! I have all my life gone to local garages and have never had my car MOT failed , I paid 5 times the amount I would have paid anywhere else! This company needs to be taken down!”

Helpful Report

Posted 4 years ago

“Most expensive service I’ve ever had. You think you’re getting a good deal but it’s just all expensive advertising to make you think you think you are. They continually add on money to the service and you don’t even get to talk to the garage directly, only someone in London who isn’t actually working on your car. Can he actually tell you what needs doing right now. They charge the most ridiculous prices for the smallest things and all the things done were only advisory which I would have happily got done somewhere else if I’d actually had the chance to speak to someone actually dealing with my car. On driving my car I found my dash cam messed up which is wired up so I have no idea how to fix it.”

Helpful Report

Posted 4 years ago

“They are a zero in my book. Do not use this company they are rude and misleading!!! You have been warned”

Helpful Report

Posted 4 years ago

“Complete rip off. I will be having my checked by an independent mechanic then take it from there.”

Helpful Report

Posted 4 years ago

“I feel ripped off and blackmailed! Please do not use them. I wish I had read these reviews before booking my car for a "Full Service and MoT." I was quoted, just over, £100, for a "Full Service and MoT" for a Vauxhall Astra, ut after paying immediately and getting a discount, it came to £91. The car was booked for a certain date to be collected, but then at the last minute the collection date was changed to the following day. After a couple of hours, I got a call from Gary, from ServicingStop, saying the car had failed the MoT on 3 things and it would cost about £650 to repair, plus I will have to pay about £50 for oil change, which I thought was included in the "Full Service." Then I asked for a report and asked, when the car would be returned. This is where the black-mail comes in, Gary tells me that the car can't be brought back to me because it was illegal to drive a car that had no MoT. I said that when I booked the car service, it said that the car will be collected and returned on the same day. But, Gary insisted that the car can't be driven without an MoT. Then I said, well I'd like to collect it myself and then Gary said that I would be driving it illegally. I explained that the MoT was due on 01/08/21, but Gary said that as I had the MoT done so early that, the old MoT is not valid anymore and therefore it'll be illegal to drive it off the garage premises. Then he said you have to pay for the oil change, which is nearly £50, and also said, make it to £92 today and plus 6 more payments of £92 a month, and then you can drive the car off today. Then he said the car will be only released when I pay for the oil. So I went to pay on the website and, with extra charges it became just over £85. So, now I've paid, just over £91 + £85 = £176 for a "Full Service and MoT," which doesn't even include change of spark plugs and brake fluid top up. I've asked another garage to give a me a quote to repair the MoT failures, and they quoted about £180 to repair all three faults. I haven't got the car back, yet, and I feel ripped off, blackmailed and angry.”

Helpful Report

Posted 4 years ago

“The discounted price draws you into thinking its good value for money, believe me it really is not. Its a complete rip off, work that would normally be done as part of a full service incurs extra, extortionate costs. You will NOT be able to contact by phone, text or email, they will not pick up or reply. Only positive is the actual garage that carried out the service & MOT, they appeared decent & trustworthy & I really don't understand why they would be linked to the "servicestop" company. I was quoted(not estimated) £118 for full service & MOT ended up paying £271 or I wouldn't get my car back, that was after telling them not to carry out the work they recommended, 6yr old car 6,000 Miles per year.”

Helpful Report

Posted 4 years ago

“Do not use or contact this web site they are charging for work they do not re-late to garage. this is called piggy backing in the business and is fraud. they tell you something wrong and then charge you extra for it i would not give them one star zero would be to good for them.”

Helpful Report

Posted 4 years ago

“Worst company, stay away and Rude Chris needs a course on customer service! My car feels worse after getting it serviced with them!”

Helpful Report

Posted 4 years ago

“In July last year I had the misfortune to use Servicing Stop for a Interim service and MOT, ended up paying nearly £800.00. I am about to take them to court over the fitting of parts that did not need to be changed etc, I read all the latest news on this despicable company and feel sorry for you all. Trading Standards contacted me in December, and they are compiling a dossier on them, not sure what the outcome will be, they will probably lie their way out it. But I will have my day in court having amassed evidence from independent garages which I will lay before the court.”

Helpful Report

Posted 4 years ago

“Shocking do not use under any circumstances! they are refusing to give me my car back has a tracker in it they even drove it Rotherham and back today and it was supposeto be serviced at Sheffield... they tried to charge me for 400 pounds worth of stuff already covered in the full service... i said immediately return my car they said ok 4pm to 6pm... at 6.01 i got an email saying you owe another 49 quid for a oil charge..... now wont give me my car arent open till Monday....Shocking and disgusting”

Helpful Report

Posted 4 years ago

“Do not use this place for a service!! They tried to tell me that I had multiple things wrong with my 6 year old car which would have cost £720 to fix. My car has been serviced yearly and has never had any problems. One of the "problems" was with the auxillary belt, they said it's about to snap and has frayed badly. I told them not to fix it and to only do what really needed to be done which was oil and brake fluid, still costing me £140. I have since had my car looked over again, there is nothing wrong with the auxillary cable or any of the other things mentioned. The brake fluid and oil should have only cost around £60 so I have been told. They are a scam and an absolute rip off, telling you that there are problems that don't exist just so they get some money out of you. I have seen many bad reviews mentioning the same things, I just wish I had read them before booking. Will never use again!”

Helpful Report

Posted 4 years ago

“I would like to give servicingstop a big fat zero for trying to get me to pay for additional work that did not need doing and refusing to release my car .”

Helpful Report

Posted 4 years ago

“Do not be fooled with their misleading discount offer. It will cost at least 30% more than an averge cost.”

Helpful Report

Posted 4 years ago

“do not recommend! booked a MOT thinking its good value for money, the MOT provider called me and told me a number of faults therefore wanted 300+ pounds from me, i said i would like my car back to get a price comparison to get the faults fixed. they would not release my car as it's unsafe but still under the previous MOT? what is this? bandits?”

Helpful Report

Posted 4 years ago

“I used them for the first and last time ever. Even their reviews on their website is a lie.... All what has happened to everyone else has happened to me today. the phone number that is connected to them only rings and no-one ever answers. however they called me from the same number and that P*&£$ me off. My car went in for an MOT and an interim service. i told them not to do anything else to my car. i received a phone call to say that i need to pay £135 although the price was £81.99. i was charged for oil, and something to do with the lamps. i was also charged with the fuel consumption although the car isnt drivable because the head gasket has blow. SO I DONT UNDERSTAND WHY THEY WOULD HAVE CHANGED THE OIL!!!!!! This is what makes people not trust these industries...”

Helpful Report

Posted 4 years ago

“Call to say they have found faults after service . Talked so quickly so you can’t get complete price properly and they skip over extra vat , charged way overpriced prices for example they charged £100 for engine flush. Obviously you have to pay as they have your car . drop off person very rude . Do not use ever .”

Helpful Report

Posted 4 years ago

Servicing Stop is rated 1.9 based on 3,560 reviews