Booked my service and paid online 11 days before service. Once they had my money I heard nothing. Tried to contact the day before service due but phones not answered after waiting an hour. Tried again day of service, eventually got hold of someone who said they couldn't find a garage so service wasn't going ahead. Car is now at mileage limit and holiday plans are scuppered. It took them 5 minutes to phone to get my money after I had booked, but no phone call to cancel booking in good time, or any time at all. Shocking customer service so rather spend your money at your local garage. Looking at the other reviews it looks like I got off lightly. Avoid, avoid, avoid!