Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.90

1.9 Rating 3,449 Reviews

22 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,449 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

Write Your review

Tell us how Servicing Stop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really bad experience when overcharged for extra work. Pressurised to pay and unable to cancel within 14 days cooling off period due to no phone contact possible!!! Zero stars would be to much. AVOID THIS COMPANY.”

Helpful Report

Posted 1 month ago

“poor service waiting for my car for last two days. nothing major still soo expensive and not even returned my car for last two days”

Helpful Report

Posted 1 month ago

“Please do not use this service. My car was taken to a garage the other side of Birmingham and I live in Wolverhampton, was told car failed MOT and I needed to pay an additional £30 for oil, the repair price was ridiculous. The live chat option is an auto bot that cannot answer a question just gives tge options over and over. There is no number to contact them. I now have my car back with the service light still on, no paperwork for the failed MOT and over a quarter of a tank of fuel used. I feel like I have been royally ripped off and could genuinely cry”

Helpful Report

Posted 1 month ago

“I initially booked a full car service for £130, but was shocked to be charged £704 without any actual repairs being carried out. The company used misleading tactics—calling me to discuss supposed faults, then pushing me into an unnecessary payment plan. Despite sending over 15 emails to resolve the issue, I received no meaningful response or assistance. It was only after I filed a legal claim in court that they finally refunded my money and addressed the matter. This experience was stressful, time-consuming, and completely unprofessional. I strongly urge others to be cautious and double-check all charges before agreeing to anything. I do not recommend this service based on my experience.”

Helpful Report

Posted 1 month ago

“Had service and MOT. Car came back squeaky and not feeling right so I contacted them to advise. They sorted the garage to pick up from my place of work. I had told them that I would not be able to pick up the phone if they called and instructed them where the keys were left - at a manned reception area at work, Garage ignored instructions. Called me. I couldn’t answer due to being at work. Now they are cancelling the service!!! And telling me because I failed to pick up the call I now need to get car to the garage myself. Not doable when I start work at the same time that the garage opens! They are now telling me to take my car to another garage for an inspection report and get back to them! More expense on my part…. Awful customer service”

Helpful Report

Posted 1 month ago

“Dealt with Gary and the team amazing service friendly staff thankyou”

Helpful Report

Posted 1 month ago

“They overcharge customers. Poor communication and people who don’t care!”

Helpful Report

Posted 2 months ago

“Please don’t use servicing stop LTD My car was to be picked up for a service and a mot today , no one got in touch with me the night before to arrange my car getting picked up , I’ve lost a whole day off work waiting on someone coming to collect it , I phoned the garage who was supposed to service it , they knew nothing about my service, the garage is now stopping there contract with them , absolutely terrible service , I’ve now had to find another garage who can do the work for me , I’ll never use the service again , I hope they pay me my refund back asap ! So stressful”

Helpful Report

Posted 2 months ago

“My car was collected and the service and MOT (already paid) took place. Spoke with Dean S who was very polite and explained a fairly urgent repair was required and gave me the option of carrying out the work or getting quotes from elsewhere, which is what I’m doing. A good service - collection and delivery - and a fair price.”

Helpful Report

Posted 2 months ago

“I almost lost my investment if not for the help of mrs Olivia.”

Helpful Report

Posted 2 months ago

“DO NOT USE Disgusting service. They have kept my car locked up in the garage even though I have paid. They have essentially stolen my car all weekend I am now having to get to the garage to get my car at 8am Monday as I need to travel. Overcharged for small things and paid and car not returned. Will never use again!! Do not recommend”

Helpful Report

Posted 2 months ago

“Would avoid completely. Let down at last minute, being self employed costing me money as have to find a new garage. No indication of when I will get my money back and I need that to pay for my service.”

Helpful Report

Posted 2 months ago

“If I could give zero stars, I would. This was genuinely one of the most stressful and unprofessional experiences I’ve ever had with a service provider. After agreeing to a service, I was told I had to pay £40 for an oil change in order for my car to be released. I paid this at 4:30pm and then heard absolutely nothing. When it got to 8pm, I started to panic. I managed to track down the garage where my car was being held, only to be told, “You haven’t paid, we can’t release it.” I had bank proof of payment right in front of me. No one cared. No help. Just more delays. I was left without my car for over 27 hours, missed an important client meeting, and was lied to multiple times about where the car was and when it would be returned. Then came the attempts to pressure me into paying £400 for extra services, which I declined. I later received another call trying to charge £220 for a windscreen washer fix that costs £30 max. Total rip-off. To make things worse, an MOT was carried out without my consent, even though it’s not due until November. Completely unauthorised and unnecessary. The final insult? I still don’t know if the service has been logged on the Mercedes portal. I asked for confirmation, and I’ve asked for a PDF receipt because the website won’t let me save one. Still nothing. I’ve since spoken to a trusted garage I’ve used in the past who confirmed the prices and recommended work were wildly inflated and completely unjustified. It’s clear the garages they partner with are scamming customers for unnecessary work at extortionate rates. This company should not be in business. Avoid at all costs.”

Helpful Report

Posted 2 months ago

“Avoid, it’s a scam.”

Helpful Report

Posted 2 months ago

“I initially booked an MOT and service for £117, which seemed like a decent deal given that they offered collection and delivery. However, once the work was completed, I was shocked at the final bill of £1,382.52. While the oil change, MOT, and brake fluid renewal were reasonably priced, other charges felt massively inflated. For example, engine flushing (£89.95), auxiliary drive belt replacement (£328.25), and fuel treatment (£85.78) seemed very high for a standard Ford Fiesta. The £198.93 for brake fluid renewal was particularly excessive, especially considering similar work has been done for much less elsewhere. While I appreciate the convenience of the collection and delivery, the overall experience felt misleading. The final bill was far beyond the initial expectation, and I just wouldn’t recommend this service at all. I would definitely suggest using a local, trusted mechanic instead, who offers more transparent pricing.”

Helpful Report

Posted 2 months ago

“I appreciate that COVSECLTD.COM eventually addressed my concerns in getting back my money”

Helpful Report

Posted 3 months ago

“Do not use this company. After using Service stop I had x2 £25.00 deductions taken from my bank account which, which when enquiring about it, was told it was for premium service which I had signed up for. I requested a refund as I never signed up for this, I never received any refund and since making request they have chosen to ignore my emails and have in fact refused any response at all even from phone calls”

Helpful Report

Posted 3 months ago

“I strongly advise to avoid this company at all costs…gave me a quote for a service then doubled the price after it was done, was suppose to pick up my car in the morning but didn’t arrive at all, dropped car off myself then didn’t hear anything so rang them at 5pm and they’d not touched the car? I don’t think the car was even looked at to be honest…stay clear”

Helpful Report

Posted 3 months ago

“Terrible experience with this company and the garage that supposedly did the service and MOT. Received call stating my brake fluid needed replacing, engine needed flushing? Specialist oil, this alone cost £41 the rest I refused to have done. Never needed a special oil before. Service history book not returned and was told 7 days running it would be dropped back to me. In the end drove over there to get it. They say you learn by your mistakes, I certainly will.”

Helpful Report

Posted 3 months ago

“It was amazing and unbelievable when i got my money back from the scam through the help of COVSECLTD.COM”

Helpful Report

Posted 3 months ago

Servicing Stop is rated 1.9 based on 3,449 reviews