Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.89

1.9 Rating 3,472 Reviews

22 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,472 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SERVICING STOP IS A SCAM My car was not delivered to me on the day i cannot express my utter dissatisfaction with their service the garage said they instructed them not to deliver my car payment was made by 1700 hours their office first tried to contact me at 1625 and at 1633. I called their office back at 1635 and a message came across that they would call me back. My call logs show that they returned my call at 1656 and requested payment for further work i told their representative that i am driving at that moment and would make payment as soon as i can stop. I made payment at 5.01pm, i have online proof of payment i contacted the garage and they later said they did not clear my car and thereafter informed me that they damaged my alloy wheels on their ramp. I feel their service is provided by cowboys and they are not to be trusted. Failure to deliver my car inconvenienced me immensely DO NOT USE THESE PEOPLE”

Helpful Report

Posted 2 days ago

“Awful service. The garage did damage to my car with a blow torch to make it fail and require more work at massive prices. Do not use them.”

Helpful Report

Posted 2 days ago

“Absolute scammers , sent my car for a service , even though it had a major service at Kwik fit 10 months ago , service stop ring in late afternoon a very polite man rings and explains I need £1800 if extra work on my car , told them to return my car to me without the extra work , don't even know if they serviced my car scammers avoid”

Helpful Report

Posted 4 days ago

“Like a lot of the Reviews say, Car not picked up or dropped off within the hours given - not even close. pick up 1 hour and a half late. Dropoff "between 4pm and 6pm" - currently 6.45pm and id genuinely love to know where my car is. Unless you want to sit in all day guessing at what times its actually going to be done, just take it to a garage where they'll usually stick to timeframes. If anyone would like to find out where my car currently is, or refund the £7 I've lost for missing a 6.30pm collection whilst waiting for my car, id appreciate it. First and Last time I use these. EDIT: 845pm and I still don't have my car, nor can get hold of any number. wondering at what point I call the police? SECOND EDIT: Never got my car back. Had to pay for a taxi to my night shift, and will have to pay for a taxi home. £50 on taxi's down the drain, to go with my £7. Absolutely disgraceful. DO NOT GO WITH THIS SERVICE! no info about where my car is AT ALL! Third edit: ITs now 12.45pm the next day. after trying to get through to someone all morning I finally got a call at 10.30 am saying my car would be back within the hour. I made it clear I needed this so we could get to work for 1pm. We work 20 miles away. Its now 12.15, still no car, and I'm pretty sure they've blocked my number so I cant get any further updates. the ONLY work being done is an oil filter change. If you are reading this and haven't booked a service with them yet DO NOT DO IT! once they have your car they couldn't care less about getting it back to you. they couldn't care less about you having to work or losing out on money. They couldn't care less about actual customer service despite their replies to bad reviews trying to make it look like they do. I have genuinely never dealt with a company this bad in my lifetime so far.”

Helpful Report

Posted 4 days ago

“Would rate in minus if possible. Booked a service and mot then got flooded with mail, text and calls. After they took my car i was dead to them. They called once to add the additional charges on changing my 1 brake light for £89 or they wont release my car plus got quoted £860 for brake fluid change and spark plugs replacement which i turned down. Had to call and beg them to return my car and got it after 5 days. No phone number of the garage, just a postcode for the garage which was 2 hours drive. Customer care was very rude and giving unnecessary attitude. No help no accountability. Went myself twice to the garage 2 hours aways to finally get my car from a very shady garage. The garage was in the middle of no where also the mechanic would have a very long nose if he was Pinocchio. Took it to a local garage they told me no servicing had been done. Avoid this scam called sERviCiNG sTOp.”

Helpful Report

Posted 4 days ago

“If I could give zero I would, how are they allowed to do business”

Helpful Report

Posted 5 days ago

“As per the reviews below which I really wish I’d read before. Service Stop added rip off prices for break pads and fluid and an oil change I didn’t need. Did not get a breakdown of the costs beforehand and I’m still waiting. Felt obliged to pay to get my car back and that was still well after they said it would be ready. No complaint with the garage that did the work but they were told not to proceed until I’d paid online. RIP off. Do NOT use.”

Helpful Report

Posted 1 week ago

“Completely unhappy, they have done criminal damage to my car to make it fail the MOT, there is obviously soot on the car where they have had a blow torch to damage the seal to make it fail. Glad I didn't pay the crazy amount they wanted to fix it but now I have to get it fixed when there wasn't an issue and get it re MOT'd. Stay well away!”

Helpful Report

Posted 1 week ago

“Avoid at all cost if not they will try to cost you more. Used for service due to advertised £103 offer. My car was collected night before. By midday was called to inform extra work needed. Had to pay extra for oil £36 and was informed break oil was extra to which I refused. I was then informed I needed break discs and pads front and back with a cost of £1300. Guess what I said no. On receiving my car back I was concerned about what they had said about the breaks. So I took to my local garage who informed my break pads were getting ready for change but the discs were in perfect condition. I have paid for new pads fitting at £180. So I'd say stick to local and avoid the cheap cons which would have cost me £1120 more if I'd have believed them. CON MERCHANTS”

Helpful Report

Posted 1 week ago

“I advise customers to go direct to their local garage as Servicingstop use local garages and make out it's their mechanics!? They use hard sales tactics to try make you pay excessive amounts for work to be done and have hidden extra charges for services. I challenged when they called me to say I needed to pay what I felt was an extortionate amount for a minor job to pass MOT and refused to pay. I left it for an hour and called Servicingstop back and hey presto no more said to me about having to pay the extortionate amount, I did have to pay £36 for special oil!! (in small print on T&Cs) I will never use Servicingstop again as forewarned is forearmed.”

Helpful Report

Posted 1 week ago

“absolute scam, rude and hard selling. avoid”

Helpful Report

Posted 1 week ago

“I want to start by saying the garage who did the actual service and MOT were very good, confirmed it passed with no issues and picked it up/dropped it off as expected........... However, Servicing Stop tried to tell me the car needed over £300 of work doing and that some work was overdue as it was last done in 2022 (I did point out this was impossible as it first went into a garage for its service and MOT in 2023). When challenged it was changed to an advisement for work not required work and I declined both that and the offer to pay monthly towards the next service etc (I will not be using them again!). I will stick with paying that little extra to have it serviced at my usual garage and advise anyone considering using Servicing Stop to go elsewhere”

Helpful Report

Posted 2 weeks ago

“Had car MOT and serviced - do not use Servicing Stop and go directly to a garage where mechanics know what they’ll advising about. Servicing Stop are out to make as much money from you as possible, not genuine and inflating prices. Avoid the hassle and stress and don’t use!”

Helpful Report

Posted 2 weeks ago

“worst service I have ever had, I wish that I have found other people's reviews before I booked this service. After paying the £141, they rang me and advised me for extra jobs which comes out nearly £1500, including top up engine oil £36, drain and fill in coolant £168. Please see the pictures that how much coolant they added in when there is a clear mark for maximum. I am just glad that I got the car back. Will never use this company again.”

Helpful Report

Posted 2 weeks ago

“No contact from them since I paid 2.5k. The only reason I haven't called the police is because the car they left outside my house is still there and has the garage's number on it. I've tried calling and emailing, no response. No idea when I'm getting my car back, they've had it nearly a week and I've paid in full.”

Helpful Report

Posted 2 weeks ago

“Booked a full service on a Kia Picanto. The cost of £130 was a lot cheaper than most quotes I received, although I did find a couple at a similar price. I paid in full when I booked to gain that price. It was arranged to pick up my car between 8 - 10am. A guy arrived about 8.45, videoed the outside of the car & asked if he could leave his car. I received a call about 1pm to advise about extras such as engine flush & brake fluid change which I turned down. An hour later received an email invoice with a zero balance & the my car was returned back an hour after that. I hadn't seen the poor reviews until after I had booked the service, but in my case everything went smoothly. Maybe reject any of the extras if they seem expensive or you feel they are not required.”

Helpful Report

Posted 2 weeks ago

“Had my car serviced by ServicingStop. Two days after getting my car back I have Engine Malfunction come up on my dashboard and a loss of power...”

Helpful Report

Posted 3 weeks ago

“Collected and dropped off as promised, unable to get intouch with anyone from servicing stop, they organise and choose the nearest garage on there books for work to be carried out, they appear to add on additional cost for there services ,costs the garage do not know about. Stay away find your own garage !!!!! Will not use them again.”

Helpful Report

Posted 3 weeks ago

“Please do not ever use these. I booked this thinking it would be convenient all I got was sold additional things that I really didn't need as I had already had the parts replaced 3 months ago. They still trued to insist that I have the parts even after I explained 3 times they were nit needed. I was also advised 6:00 p.m. delivery and half an hour after I'm still waiting for my car and there is no customer services after 6:00 p.m. so I'm absolutely terrified I'm not going to get my car back.”

Helpful Report

Posted 4 weeks ago

“I've given 1 star as no option for zero. It was collected and brought back as promised. However engine warning light came on after a few days and had to take it to Main Dealer for them to rectify it which cost over £1000. It could have been over filled with oil which messed exhaust sensors up. The garage that did the service was not the same garage that did the MoT. The garage that did the service looked like a back street garage. If we had taken it there ourselves we wouldn't have left it. Avoid at all costs Also beware of them charging you £25 a month towards them doing it next year. I hadn't realised and am now £100 down.”

Helpful Report

Posted 1 month ago

Servicing Stop is rated 1.9 based on 3,472 reviews