Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.88

1.9 Rating 3,505 Reviews

22 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,505 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute rip off, was given a price for a service on a one year old car. Just got a bill through for an extra £162 for a lifetime engine flush… WHY ??? It’s a year old, was told if there was anything needed doing they would call, they did but only said about an oil change. STAY AWAY FROM THESE THIEVES ! Also, they make you give them a review before your even able to see what you owe, so any reviews you see on their site are pretty much non existent as people have to press something !!! Again, these guys are a SCAM …. AVOID at all costs. In future I’ll be going directly to Prestige Car Servicing in Chadwell Heath !!”

Helpful Report

Posted 1 day ago

“Absolutely no communication, car not delivered back same day as promised (if I had a pound for every review mentioning that). Ridiculous 'extras' that always originate from Service Stop and has nothing to do with the independent garages that are ordered to carry them out. Utterly shocking and appalling behaviour.”

Helpful Report

Posted 2 days ago

“I had my car serviced on 11/11. To be told that extra engine flush and brake fluid change needed and £598 required before car released. I felt very pressurised to agree. Car kept overnight at garage for am work. Changed my mind and tried cancel works, tried ringing at 0800 to find lines don’t open till 0900 ( not on web site) told work had started at 0730 so had to pay so car could be released. Spoke with garage hadn’t opened until 0900 and no work was being done on my car. Blatant lie from this company. Checked with garage if they had recommended extra work they said no it wasn’t required due to age and condition of my car. When I had blatantly been told that it wasn’t required due required and garage had asked for it. Blatant lies/fraud to get me to pay for things that are not required. Avoid at all costs may be cheap initially but you will be pressured into shelling out money for services not required”

Helpful Report

Posted 3 days ago

“We are an independent garage that has carried out work for customers booked through Servicing Stop. We want to share our experience so that customers understand how these bookings work from our side. Servicing Stop often describes their service to customers as a “Full Service.” However, the actual job requested from us is typically an oil and filter change with checks. In one case, a customer told us that Servicing Stop had informed them we advised an urgent brake fluid change and that the car was unsafe to drive. We want to make it clear that no such statement was made by our garage. Our records confirm that we did not advise this, nor did we consider the vehicle unsafe. On another occasion, a customer cancelled their booking directly with Servicing Stop. Despite this, our garage still received the job and attended as scheduled, having already communicated with the customer. When we discovered that the booking had been cancelled and raised a complaint, Servicing Stop cancelled any further jobs with us that day, even though we had already made the effort to attend. This caused unnecessary disruption to our schedule and wasted resources. We have also been informed by customers at drop-off that Servicing Stop charged them additional fees beyond the fixed price we provide. This is frustrating for both the customer and ourselves, as we pride ourselves on transparency and fair pricing. Any extras or surcharges are not set by us — they are added by Servicing Stop, and customers often assume they come from the garage, which is not the case. Another issue we regularly face is the way Servicing Stop books jobs with us. They often call at short notice, usually the day before, and present it as though the garage is doing them a favour by fitting the customer in. In reality, this puts pressure on our scheduling and can cause difficulties in managing our workload. We are also restricted in how we communicate with customers. We are not allowed to contact them directly except for pick-up and drop-off arrangements. However, once the customer has our number and sees our branded uniform, they naturally assume that any charges or advice come from us. This creates confusion and damages the reputation of garages, even though the communication and pricing are controlled entirely by Servicing Stop. Finally, we want to make clear that we only ever carry out exactly the work that has been booked in and at a fixed price (no hidden extras). If further work is required, it would always be rescheduled for another appointment. We do not add jobs or costs without agreement, and we believe this is the fairest and most transparent way to operate. To clarify: our role is limited to carrying out the work requested by Servicing Stop. We do not control how services are described to customers, nor do we add extra charges. Any communication about urgent repairs or additional costs that customers receive from Servicing Stop does not originate from our garage. We believe customers should be aware of this distinction so they can make informed decisions.”

Helpful Report

Posted 4 days ago

“I had my car serviced with ‘servicing stop’ pretended to be RRG Toyota on the phone. They said they would pick the car up on Monday at 10am and return before 4pm. It didn’t arrive back home until after 8pm and I have now realised they weren’t RRG, in fact they were servicing stop using independent garages. These garages are suppose to be local I have noticed on their website however after reporting this incident, it has been 300 extra miles on before it came home and they had it for 10 hours. Servicing stop won’t tell me who had it, the garage name and what’s been done to it apart from a full service that I was charged 500 approximately for which I was held to ransom for and told they wouldn’t let the car out of the garage until it had an oil change. They are scamming customers, my car was missing and has clocked another 300 miles after it was taken before it was returned. I am concerned more than anything that they have used it for crime and racking up speeding fines. Not a clue what’s been done to it and the lack of detailed report compared to RRG is atrocious. Came back with snotty emails and wouldn’t provide the garage name to ask what had been done to it. Look at the reviews on trust pilot, they unfortunately say the same thing, don’t make the mistake we did and trust someone introducing themselves as RRG Toyota. We are now having it re serviced next Monday with an actual company. Shocking customer service and communication. Dangerous. Do not use.”

Helpful Report

Posted 1 week ago

“DO NOT USE. After taking the money for our service and mot the day before they were due to collect then cancelled by text message in the evening after waiting in all day for them to turn up. We were then given another booking date which we did not want and spent a ridiculous amount of time trying to cancel it. You cannot speak to anyone, phone numbers are never available, they don’t reply to emails or texts and you can’t leave messages. If you look on their website the reviews are all 4 or 5 stars which surely must be false. How can a company get away with this it’s disgusting.”

Helpful Report

Posted 1 week ago

“They said the charge was for a full service. But my car did not get a full service just oil and filter change. So the price was not cheaper than direct with a garage. I have since found a local garage who will collect my car and return it for no extra charge.”

Helpful Report

Posted 2 weeks ago

“scammers! I have paid for Full service and then just after a person collect my vehicle someone acting very rude from servicing Stop called me to say that I would have to pay for all oils and fluids and it would then cost me £495.00 in additional. when I start questioning why as I have already paid online for a Full service then the response was that I would have to pay for all the oils a Fluids or I would not have my vehicle back.”

Helpful Report

Posted 3 weeks ago

“Terrible experience – avoid at all costs! I’ve just had an awful experience with Servicing Stop, dealing with a staff member named Dean, one of the rudest people I’ve ever spoken to. He completely failed to explain the costs properly. I was told on the initial call that they would not start the work until payment had been made by the payment link sent in the email. When I received the payment link and it was almost £1000, I wanted to query this. I tried to call back several times to confirm the costs, and they did not answer the phone. Eventually Dean called back and said that they had already gone ahead with some of the work on my car with no confirmation or agreement from me. I was later hit with an unexpected bill of over £500 for work I had never authorised. When I questioned this, Dean was dismissive on the phone, even accusing me of being rude simply for trying to get clear answers. Several times, he made sure to mention that they would keep my car unless I paid. He said that he would review the call recording, but when I asked for a copy, he initially refused. Only after I mentioned my right to request any data held on file about me did he reluctantly agree. In the end, I had no choice but to pay just to get my car back. The whole situation was stressful, unprofessional, and completely unfair. I will never use Servicing Stop again, and I strongly advise others to stay well away from this company.”

Helpful Report

Posted 3 weeks ago

“The most horrible experience ever. I got conned into thinking this is a cheap place to get my service done for my IX3. Boy was I wrong, they took my car 9am on 14/10/25 and guaranteed that they would deliver it by 6pm latest on the same day. Lo and behold I get a text message saying they are unable to deliver it. However,I can see the location of my car, as it has a tracker, moving to what seems like someone’s house as they finished there shift. I then get a text that it will delivered between 9-10am the next day (15/10/25).ONCE AGAIN,I did not receive the car and they weren’t picking up my calls. I finally get through to them and they told me that I have to pay them an additional £175 for the brake fluid change which I already paid £122 for when booking. I said no just deliver me my car back and then he said over the phone that I will get my own car by 12pm. I ONCE AGAIN DID NOT GET MY CAR BY THIS TIME. I tried calling and even asked my brother to call but they did not answer any of my calls. Agree about 2 hrs of ringing they answered and the man on the phone was the most rude person I have ever encountered, he practically ended the call on me saying that the car will be delivered by 3pm. At this point I was losing patience and just wanted to turn up to the garage as I have the location and drive it away, however by 3pm I saw that the car had started moving and it eventually got delivered back to me. The service light has gone but on service history it says ‘engine oil service’ bear in mind my car Is ELECTRIC. So I don’t even know if they did anything to my car or just took it on some joyrides. They also haven’t sent me the report of which work has been carried out. PLEASE PLEASE PLEASE START AWAY FROM THIS COMPANY,I DON’T EVEN UNDERSTAND HOW THEY ARE BUSINESS. Pay a little more and get your work done by a trusted garage please.”

Helpful Report

Posted 1 month ago

“@ServicingStop @ServicingStop I did NOT authorise the extra repairs you charged me for. SVC1854495. I was forced to pay to get my car back — completely unacceptable. I’m now pursuing this formally. How many others are being charged for unauthorised work? #CustomerComplaint”

Helpful Report

Posted 1 month ago

“Absolute rip off merchants. They charged me 4 times what the garage quoted them, and lied that the work was needed in order to complete the service, which it wasn't. Disgusting. Go directly to a garage. They aren't responding to me now”

Helpful Report

Posted 1 month ago

“Advertised a £175 MOT and Service, Got a phone call to say they topped the oil up and I will need to pay an additional £35.”

Helpful Report

Posted 1 month ago

“Well..£140, just for picking up my car, then the bill starts. They done nothing but change the oil..£35, later. No filter change etc etc. STAY AWAY.. RUBBISH”

Helpful Report

Posted 1 month ago

“Awful service! Feel sorry for the workers in the garages that servicing stop uses that get the blame when its actually servicing stop that is making up extra jobs and costs on the phone that doesnt even need doing and without the garages knowing!”

Helpful Report

Posted 1 month ago

“Would never use again! £123 service… great…. then… £478 extras of which £217 for a brake fluid change!!!! RIP OFF SCAM!!!!”

Helpful Report

Posted 1 month ago

“Absolute scam!!! £217 for a brake fluid change!!!! never use them!!!!”

Helpful Report

Posted 1 month ago

“ABSOLUTE CROOKS! How DARE you rip off a family member for a "routine" service?! They were quoted a respectable £120—a fair price compared to the £395 main dealer charge. But you people are nothing more than a bunch of THIEVING SWINDLERS, because you saw fit to jack the price up to a mind-boggling £638.02. You had the gall to add on extra services and parts without authorization, inflating the bill with your criminally high prices! Let's break down your disgusting scheme, shall we? You charged: £115 for an air filter! £170 for brake fluid! £95 for a pollen filter! That's not even including VAT! These prices are 3 or 4 times more than even genuine Nissan parts. You aren't mechanics, you're common thieves preying on honest people. And to add to your deplorable tactics, you HELD THEIR CAR HOSTAGE! My family member only "authorised" this daylight robbery because you threatened to withhold their vehicle. They needed the car to pick up their children from school. That's not authorisation—that's EXTORTION! You are the absolute scum of the earth and I hope karma comes for you, because you deserve to be wiped from the face of it! Why bother to email? You take weeks to reply, and forget calling, you never answer the phone. They have tried many, many times. Had the work you carried out been impacting the safety of the car I could understand But a pollen filter, and brake flush on a 2 year old car How do you sleep at night?”

Helpful Report

Posted 1 month ago

“I will not be using this service again due to a complete lack of communication. They did not inform me where my car was being serviced and were consistently unresponsive to phone calls. The most serious issue occurred when my car was not returned after the service was completed. With no way to contact anyone, I was genuinely concerned it had been misplaced or stolen. It was only because I could track the car via GPS that I avoided filing a police report. The car was finally delivered the following day, but the overall experience was unacceptable”

Helpful Report

Posted 1 month ago

“I booked what I thought would be a routine service through Servicing Stop, expecting a straightforward and fairly priced experience. Unfortunately, it turned out to be much more expensive and frustrating than I anticipated. Once my car was collected, I was contacted about additional work – including a brake fluid flush and a "special oil" for my Hyundai Kona – all at prices much higher than what local garages charge. I was told that if I didn’t agree to pay £140 extra for this oil, my service book wouldn’t be stamped. This left me feeling pressured into paying, as I would have had to arrange another service elsewhere just to get the stamp. In total, what started as a £140 pre-paid service turned into a £277 bill, without any real additional work being done. The invoice listed charges for an oil flush and the "special oil price difference," none of which were mentioned in the original quote. Trying to reach Servicing Stop by phone afterward was nearly impossible – the line either rang endlessly or appeared invalid, leaving me feeling like I’d been blocked once they had my payment. While the car collection and return service is convenient, the lack of pricing transparency, upselling pressure, and inability to easily contact them made this a terrible experience. When the garage dropped off my car, the driver looked shocked at the invoice and even confirmed that they themselves would never charge such inflated prices for oil. Overall, I left feeling overcharged, pressured, and completely dissatisfied. I would not recommend Servicing Stop to anyone looking for an honest, fairly priced service.”

Helpful Report

Posted 1 month ago

Servicing Stop is rated 1.9 based on 3,505 reviews