Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.86

1.9 Rating 3,602 Reviews

21 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,602 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	6 - 12 Hours

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are an absolute rip off they failed to collect my car the first time and tried to call to add on extras like brake fluid, the only problem was my car was sat right in front of me with my key in my pocket! The following week (today) they collected my car then called again at around 4pm to say all was good apart from it needing brake fluid when I argued and said my car was only 7 months old and that I had seen the reviews others had left and refused to have any extras done they hung up on me! I had the garage number from the person who collected it and called them they said nothing was needed but they could not release my car until service stop said they could, I demanded my car back but was told I had to call service stop, when I called they were rude and told me they had released the car but they had not! It took me 2 more calls to them and still they wouldn’t release the car. Eventually the garage agreed to bring my car back but only after numerous calls, they said service stop are rip offs and they had this all the time with them, my car eventually came back at 7.30pm, I waited in work for them only to give up and get an Uber home £30 lighter in the pocket and got a work colleague to get my key back as they lived locally thank god for car tracking so I could see where my car was. Please read other reviews saying the same about brake fluid and don’t waste your money on such a rip off company they should be close down, I will be contacting trading standards about them go elsewhere!!”

Helpful Report

Posted 18 hours ago

“Following my service and MOT, I received a call from the service advisor to discuss additional work. The call felt very high-pressure, with a strong focus on upselling, and I found it difficult to fully understand the charges being quoted. Premium oil was added to my service at an extra cost, which I was expected to pay for, despite not feeling this was made sufficiently clear. The prices quoted for the additional work were also extremely high, so I declined all of it. I raised a complaint asking for the call to be reviewed and requested a refund for the premium oil charge, as I did not believe it was reasonable. The initial response to my complaint was dismissive and unhelpful. It was only after my second reply that they acknowledged the call had actually been reviewed. I have also requested a copy of the call so I can review it myself, and I am currently awaiting this. Based on my experience, I would avoid this company. I don't feel they take customer feedback seriously, and their approach to customer service and complaint handling is very poor.”

Helpful Report

Posted 4 days ago

“Service stop tried to charge me £1200 for repairs to pass an MOT, I declined and then the actual garage called and quoted £500 for the same work. Garages only use them for the advertising, I was told in advance to refuse the quote given by Servicing stop as it will be ridiculous. Servicing stop have also confirmed even if an MOT has failed and £5000 work is needed, they would still continue with all other prebooked services whether your car is a write off or not. You will not be made aware of the fail until they have completed all services booked to ensure they get all of your money. Thanks for the £135 service on my write off Servicing Stop 👏👏👏”

Helpful Report

Posted 1 week ago

“Worse. They lie to you about issues of the car. Force you to pay. Guy called “Chris” is absolutely scary to talk to. Has no clue how to treat customers. They almost never pick up the phone. Took day(s) for them to return the car. No communication. Generally 1 of the worse experiences.”

Helpful Report

Posted 1 week ago

“Booked in for a service, that was quick and easy. The day of the service I had to call them and ask if they were coming as they were an hour and a half picking up my car. This is only the start of the problem, after my car was collected it was about 3 hours later when I got a phone call saying 'we've found other work what equates to £800 extra. I said to not proceed with the extra work and just do the service. My car was meant to be delivered between 4pm and 6pm that evening. At 630pm I try and call the office and garage where my car was to no answer. I didn't hear all night where my car was and was even close to calling the police to report it stolen. At 8:30am the next day I call the office to.find out what's happened. They tell me my cars on its way and will be with me within the next hour. When my car arrives it still has the service needed on the dash, it's had 120 mile driven in it even though the garage was a 50 mile round trip and was clearly used as someone ride home that evening. With my car not getting back to me till about 9:45am the next morning I had to miss a days work all because they couldn't hold up there end of the contract. After I told them this they said there's nothing they can do about my loss of earnings even though it was there fault. After complaining about this to the customer complaints team via email as you can't call them, I was offering £20 as compensation. I said this is an insult as my time and loss of earnings equals a lot more than this. I for one will not be using this company again and I would recommend you think twice about booking in with them.”

Helpful Report

Posted 1 week ago

“This felt like a scam to me. A cheap service offer turned into a repair quote of nearly £3,000, which was later reduced to £1,660 after I challenged it. Some charges seemed extremely high, and I left feeling misled. Please get a second opinion before approving any work. It could save you a lot of money.”

Helpful Report

Posted 2 weeks ago

“Customer sevice 0 collection not valid no docs or identification. Didn’t arrive when supposed to - late. Appalling attitude on arrival Police will be advised if no credit received. Dont use”

Helpful Report

Posted 2 weeks ago

“If I could rate zero stars I would. Paid for service and car was collected with no issues. Received a call 3 hours later to advise that my car which has only done 22000 miles and is 2 years old needed an additional £393 of work (carbon oil engine flush and brake fluid service) . Questioned if I could get the car back and get the work done elsewhere and was advised that would mean the service wasn't completed. Grudgingly paid the bill. Then quickly called my husband and a friend at a local garage and was advise not only was this untrue but the work the carbon flush was absolutely unnecessary and the brake fluid service is usually around £60. 8 minutes after speaking with Adam at servicing stop I started trying to call back to ask them not to go ahead with the work and refund the payment. Eventually got someone on the phone about 30 minutes later and explained the situation was advised I had to speak with Adam and he would call straight back. Also emailed every email I could find for the company and still no response. Still waiting on a response and the work was carried out and car dropped back home. Absolutely disgusted and from previous reviews can see I'm not the only one. Will be posting my story on every site I can find until to warn others to avoid at all costs!!”

Helpful Report

Posted 3 weeks ago

“I was forced to book online car service and ended up with servicestop today 03/06/2026 morning with advance payment of 120 pound. When this transaction was done bank was reminding suspects of fraud but paid and got booked. After receiving confirmation mail the garage address was not mentioned and was waiting for it till evening. Recieved a message regarding car collection and the text message was marked as spam. Finally I woke up and cancelled the service after I came to see pathetic reviews about them. It was a near miss. I appreciate the efforts of all those who posted their experience in which 90% turned negative. Think twice before chasing something cheap.”

Helpful Report

Posted 4 weeks ago

“Sent in for service then they said it needed a timing belt and my car only has a chain and low miles got a bill for 935 quid had a mechanic look at it and nothing has been replaced can’t even find out which garage took it 😡”

Helpful Report

Posted 4 weeks ago

“I had an extremely disappointing experience with Servicing Stop and their partner garage. After being advised that additional repair work was required, I initially authorised the repairs based on the information provided. However, after reviewing the quotation, I quickly realised the costs appeared excessive and significantly overpriced. Within approximately 14 minutes of giving authorisation, I contacted Servicing Stop to cancel the work. To confirm the status of the repairs, I contacted the garage directly and was informed twice by a member of staff that no work had yet commenced on my vehicle. Despite this, and despite my clear and prompt attempt to withdraw consent, I was later presented with an invoice exceeding £600. What made matters worse was being told that my vehicle would not be released until the disputed invoice had been paid. Being effectively forced to pay in order to retrieve my own vehicle caused considerable distress and inconvenience. I am particularly concerned by the conflicting information provided regarding whether work had actually started, the apparent lack of flexibility when cancellation was requested almost immediately, and the overall transparency of the process. I also did not receive a stamped service book when my vehicle was returned, which raises further concerns about the quality and completeness of the service provided. The entire experience left me feeling misled, pressured, and treated unfairly as a customer. I would strongly advise anyone considering using Servicing Stop or its partner garages to obtain independent quotations and seek full clarification before authorising any additional work. Based on my experience, I cannot recommend this service and would tell people to avoid at all costs. They charge you more then main dealers for extra work carried out and im suprised they are still in buisness.”

Helpful Report

Posted 4 weeks ago

“DONT BOTHER! - SCAMMERS!! I booked MOT/service for collection from work, driver turned up at 8am after id told them wont be there til 9am. no matter, car went in. Checked on DVLA site it had passed., got a call off them saying unless i paid for more work to be carried out my service would be invalidated! Had to argue that the car had passed the MOT and just wanted it back in my possession before i finished work t 5pm. By 4.30 still no car, rang the garage was told as im not there customer they cant tell me when the vehicle is going to be returned, and they haven't received the go ahead to release it off servicing stop. Rang servicing stop put me on hold for 10 mins , came back and told me it would tomorrow now as all the drivers had gone home at 4.30 so no way i could get my car back! its day two and im still waiting !”

Helpful Report

Posted 4 weeks ago

“Late picking up no communication hassled to spend more didn't bring car back till two days poor quality no customers service keep away save your money disasters”

Helpful Report

Posted 1 month ago

“They cancelled my first appointment and were very late collecting my car. I received a call about half way through the day from a disembodied voice somewhere in the Midlands telling me that various additional problems needed to be dealt with. The price quoted for this work was extortionate. I explained that I wanted just a basic service along with an MOT test. The person I spoke to said that a new windscreen washer pump was required and the cost for this was £198!. The trade price for this item is around £30! I had no choice but to tell them to go ahead in order that the car would pass the MOT. When the car was delivered back to me, a daylight running bulb (also essential for an MOT pass) was still not working. Additionally, the car servicing record which I provided on their request had not been completed. What does this say? It has been impossible to find out which garage had (allegedly) carried out the service and MOT. I have been given a new MOT certificate but in spite of this, my firm belief is that the vehicle had not been touched. Finally, I discovered that a tube of touch up paint was missing from the glove box. Servicing Stop are scammers in the extreme and should be put out of business.”

Helpful Report

Posted 1 month ago

“Car not back on same day overpriced repairs lack of communication.car never goes out of my town .total scam company dont use”

Helpful Report

Posted 1 month ago

“Absolute ripoff, I didn’t realise my car was going to be driven approx 50 miles away for a service this wasn’t explained. I received a call later saying my car needed a new cam belt, auxiliary belt oil change, oil filter brake fluid and brakes dusted ….. £2348.00 !!! I agreed then thought I’m just throwing money away on an old car. I called back 30 minutes later and spoke to Gary, I said I don’t want the work done, he said it’s already started, I said it’s been 30 minutes. He reduced the bill (minus the cam belt) to £775. I called the garage where my car was and was told the only thing they had done was the service and they were doing the brake fluid. The garage said oil change and filter were included in the service. I’ve just paid £477.00 for a basic service and some brake fluid …… don’t touch this company with a barge pole. I did say to Gary Karma will definitely pay you back one day 🤞 I feel so upset that I’ve been taken for a fool and feel very stupid 😔”

Helpful Report

Posted 1 month ago

“BARGE POLE Paid in full prior to collection for a full service and MOT. Later received a call saying that a special grade of oil had been used and that I had to pay extra before they would release the car back to me. Contacted the garage where the work had been subcontracted who said this was false and only regular materials had been used.”

Helpful Report

Posted 1 month ago

“SCAM MOT came back fine Then they tried to say if I want the service done I need to have an engine flush and major break fluid change, which is complete bull**** and charged me £400 for that + the £200 I had already paid for service and MOT. Never again”

Helpful Report

Posted 1 month ago

“My vehicle collection was suddenly moved to 19/05/2026 at very late notice, despite my MOT already being booked for the following day and my current MOT expiring on Saturday. This left me potentially without a car for several days and unable to work. The biggest issue was the lack of communication and planning. Customers rely on these bookings, especially when MOT expiry dates and work commitments are involved. Being informed so late gave me almost no chance to arrange an alternative. I would not recommend this service if timing and reliability are important to you.”

Helpful Report

Posted 1 month ago

“Con merchants , put down Service advisories that are not faults with car , but hidden extras. For example changing the brake fluid 200 pounds , even though the car is 3 years old and it replaced at 2 years old. Lifetime engine flush and fuel treatment 150 pounds. The lifetime means that you have to take it back to them for servicing and they won't charge you 7 pounds for the engine flush and 5 pounds for the fuel treatment (Redex). Fuel treatment can be done by yourself by just adding to your petrol. The engine flush can be had just before an oil change. No explanation of what these extras are for. Avoid like the plague.”

Helpful Report

Posted 1 month ago

Servicing Stop is rated 1.9 based on 3,602 reviews