Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As always the staff are very knowledgeable and friendly - great service - thank you”

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Posted 7 years ago

Hi Laura, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“I am quite satisfied with the service and everyone was very pleasant.”

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Posted 7 years ago

Thank you for your feedback

Posted 7 years ago

“Great service. Great customer care. Great staff. Would highly recommend Scrivens and specifically the Westbourne branch to anybody.”

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Posted 7 years ago

Hi Mike, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“I didn't get a txt when glasses were ready. I even called in and was told they weren't ready! I paid far too much for the glasses and will go elsewhere next time and get a better deal. Your hearing rooms are very noisy and so its hard to concentrate/hear.”

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Posted 7 years ago

Hi Georgina, thank you for bringing this to our attention. If you could email customercare@scrivens.com with details of the branch you attended, we'll investigate this for you.

Posted 7 years ago

“All the staff I saw on my visit were very polite, kind & helpful. Even helping me choose between 2 pairs of glasses when I couldn't decide! I was given advice on the best type of frame as my glasses were for driving.😊”

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Posted 7 years ago

Hi Debbie, thank you for your feedback, we'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Excellent staff in the Swadlincote branch, some of whom have been there for a long time which helps maintain the local familiar charm of the place - in particular Gaynor comes to mind. I have lived overseas a few times and retain my scheme, currently living in Switzerland. The staff are fully supportive of this and accommodating with travel plans and appointments. An extra level of remote support has come from Dee Dixon, going over and beyond expectations with how to get my contact lenses to me. Thank you all, a personal service with an open mind goes a long way and well done, Trudie”

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Posted 7 years ago

Hi Trudie, thank you for your feedback. We'll pass your comments on to Dee and the team at Swadlincote.

Posted 7 years ago

“Had problem at start but was solved and well pleased”

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Posted 7 years ago

Hi Harry, thanks for your feedback, we'll pass your comments on to the team at your local branch.

Posted 7 years ago

“FIVE STAR SERVICE”

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Posted 7 years ago

Hi Geoffrey, thank you for your feedback, we'll pass your comments on to the team at your local branch.

Posted 7 years ago

“David and Steve are great asset to Scrivener. David's 30 plus years in patiently measuring, assessing and prescribing experience is very comforting...”

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Posted 7 years ago

Hi Sekvet, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Extremely friendly and helpful!”

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Posted 7 years ago

Thank you for your comments!

Posted 7 years ago

“I went for my annual eye test and hearing test for 2019. All your Staff as usual were very helpful, approachable, knowledgable and friendly. Any questions I had they answered so that I understood. All in all I was very pleased with my black frames, and Varifocal Glasses.”

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Posted 7 years ago

Hi Phillisceta, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Rubina the Optomiest very pleasant and nice Stacey done my order and Christina done pressure and hearing test All lovely girls nice mannered and new there job”

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Posted 7 years ago

Hi Anne, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“I was disappointed as I received no email notification that my glasses were in and this happened also with the last pair I purchased.”

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Posted 7 years ago

Hi Julie, thank you for your feedback. We'll pass your comments on to the appropriate department.

Posted 7 years ago

“I didn’t feel that I knew how much a pair of glasses cost I was confused by supposedly getting a good offer?”

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Posted 7 years ago

Hi Ursula, thank you for your feedback. We'll pass your comments on to the appropriate department.

Posted 7 years ago

“Very good service. Professional opticians.”

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Posted 7 years ago

Thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“I felt that I had a very thorough examination in a relaxing environment due to the friendly nature of the optician. I was asked about my work with a view to recommending the best options available. Overall very pleased with the service including choosing the frames.”

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Posted 7 years ago

Hi David, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Made you feel at ease and under no pressure.Very helpful and efficient service”

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Posted 7 years ago

Hi Karen, thank your for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“Quick great service, always helpful when picking out new glasses. Perscription arrived quickly”

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Posted 7 years ago

Hi Amy, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“The staff were very friendly and good”

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Posted 7 years ago

Hi Andy, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“Knowledgeable, friendly and efficient”

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Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews