Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,066 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Firstly, full credit to the front of house girls in the opticians in Hythe and on the telephone - they are very informative, extremely friendly and welcoming. They are a credit to Scrivens and are not deserving of the one star presented here. However, when it came to the optometrist himself, the particular gentleman on duty today needs quite some work on his customer service. If you like being talked to with seeming contempt, in a condescending manner, barely looked at and most definitely not smiled at then he is your man. From the time I stepped into his room, he was unfriendly, unwelcoming and it in the brief time I unfortunately had to spend with this person it felt like I was troubling his otherwise busy schedule. Perhaps he was having a bad day, however, the disdainful manner with which this gentleman presented himself was appalling, so much so that I ended up walking out of the exam before it had even started, something I have never done in 20 years of optician appointments! Additional note - there was going to be an extra payment for a form I needed to get filled out, however this was only a small charge and I would have readily paid this had the optometrist had any iota of customer service skills.”

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Posted 7 years ago

Hi Phil, thank you for bringing this to our attention. Your review has been passed on to our Customer Care team who will investigate this for you.

Posted 7 years ago

“I found getting my new glasses from scrivens was very easy as the assistant was very helpful and knowledgeable.”

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Posted 7 years ago

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Posted 7 years ago

“Very pleasant and helpful , would recommend them”

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Posted 7 years ago

Hi Sue, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Very friendly, very helpful, very professional”

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Posted 7 years ago

Hi David, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Very quick and efficient service.”

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Posted 7 years ago

Hi Irene, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Staff are friendly, welcoming and very professional. The surroundings are very comfortable. Felt completely at ease and confident that my needs were being addressed. Good advice and quality products.”

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Posted 7 years ago

Hi Jane, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Service and quality cannot speak more highly. Staff welcoming and helpful. Choices displayed are easy to make decisions Harry, Kim, Angela are the BEST”

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Posted 7 years ago

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Posted 7 years ago

“Great Friendly service, Good Advice, very patient with helping me get used to contact lenses”

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Posted 7 years ago

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Posted 7 years ago

“I cannot thank all the staff enough for the care and attention they give to my wife and I . My wife has Alzheimer's disease which means she needs a great deal of help In all circumstances .”

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Posted 7 years ago

Hi James, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“I love Scrivens, they are friendly, professional and never try to sell you something you don't need, unlike other opticians.”

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Posted 7 years ago

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Posted 7 years ago

“I love my new glasses! I've been with Scrivens for many years, and have always received excellent service and care. The staff are lovely to deal with, and the eye tests are thorough. When it comes to choosing the style of new glasses, Scrivens' staff are endlessly patient with me, kind, and always willing to give advice on what suits. Each time over the years when I've been deliberating over choosing a new pair, I've appreciated the help and advice received, and have been happy with the end result each and every time. Thanks to a large selection to choose from in an unpressured environment, all of the above and more are what keep me loyally returning time after time, year after year.”

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Posted 7 years ago

Hi Stephanie, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“I had a ver unpleasant experience with Scrivens in the last 2 months . They threatened to dismantle my glasses and keep my £191.00 which was 50% of the cost of the glasses. I had no idea why they send me theses threatening letters I have been a customer for several years and never owe them a penny I also have my less plan with them and they take the payment from my account without fail every month. I don’t trust their service anymore and I am still waiting a response from them on the matter. Will not be using them again.”

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Posted 7 years ago

Hi Josette, thank you for bringing this to our attention. We've passed your comments on to the Customer Care team who will investigate this for you.

Posted 7 years ago

“Staff were very attentive while waiting to be seen”

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Posted 7 years ago

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Posted 7 years ago

“Lovely staff, good communication, thorough eye examinations, never feel rushed.”

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Posted 7 years ago

Hi Sue, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Lovely staff, super helpful and friendly”

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Posted 7 years ago

Hi Alina, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“An excellent and professional service by a great team. Thank you. I have already recommended Scrivens to a friend.”

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Posted 7 years ago

Hi Wayne, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Minimum of fuss. Friendly efficient service. Well done!”

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Posted 7 years ago

Hi Melvyn, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Attended to by friendly and knowledgeable staff who made the visit and subsequent purchases very worthwhile. Would not hesitate to recommend Scrivens”

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Posted 7 years ago

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Posted 7 years ago

“Very helpful staff I'll always a pleasure to pop in store at bilston”

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Posted 7 years ago

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Posted 7 years ago

“GOOD service”

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Posted 7 years ago

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Posted 7 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,066 reviews