Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“on hold for 1/2hr to Norwich st.giles branch and head office. no answer. pathetic.”

Helpful Report

Posted 6 years ago

Hi Garry, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 6 years ago

“I am not happy with my glasses they seem to have a coating on that keeps smearing never had this on any other glasses. I have not had time to go back with them yet as I have been working but I will go back with them on Wednesday or thursday”

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Posted 6 years ago

Hi Karen, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction

Posted 6 years ago

“Very good explaining and help u feel better And spend time to show u how to clean. And look after them”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“Excellent and very helpful staff as always, nice easy and pleasurable transaction. and experience”

Helpful Report

Posted 6 years ago

Hi Richard, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“I was impressed the service and professionalism of the staff.”

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Posted 6 years ago

Hi Phil, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“This is for follow up service for hearing aids: after some booking issues (they really need to address the way they communicate between booking and the audiologist), we finally saw the audiologist and can now say we had great service (thank you Vinay Chouhan), who was friendly, efficient and dealt with us most excellently. So we can NOW give an ‘excellent’ review.”

Helpful Report

Posted 6 years ago

Hi Olive, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 6 years ago

“I haven’t been to the opticians for a very long time but decided I needed new glasses. The optician at Bishop Auckland was excellent as I have many problems with my eyes the girls were all amazing and helped me choose a new pair of glasses and I had lots of choice. Thankyou for your patience!!”

Helpful Report

Posted 6 years ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 6 years ago

“good but my glasses aren't great for reading small print, they work for the computer”

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Posted 6 years ago

Hi Nicola, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“probably the best service I have ever received. Everything was professionally done. My new glasses are the most comfortable fit I’ve had in a long time. And to make it all extra special the prices are the best.”

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Posted 6 years ago

Hi Kay, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 6 years ago

“The staff were extremely friendly and well informed. The eye test itself was very good. I am diabetic and felt that all of my needs were cared for.”

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Posted 6 years ago

Hi Victoria, thank you for your wonderful review! We're delighted to hear you are happy with our service. We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 6 years ago

“Not only do Scrivens have friendly expert staff, their prices are pretty good too! They produced two pairs of prescription glasses for me well within the promised time. Thank you.”

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Posted 6 years ago

Hi Roy, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“always pleased with service and info / advice at my bourne end scrivens . all staff so helpful ie repairs and very polite and cheerful . many thanks .”

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Posted 6 years ago

Hi Barbara, thank you so much for your review! We really do appreciate you taking the time to share your experience at our Bourne branch.

Posted 6 years ago

“Good service , polite and friendly , ordered product came earlier than date I was given - which was pleasing ! I use the store as it is combo”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“The whole process of the inspection of caring for my eyes was well done”

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Posted 6 years ago

Hi Micheal, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 6 years ago

“I found all the team extremely helpful, even I went back as I couldn’t cope with my new glasses, the problem was sorted very quickly and I now have a new pair of glasses which are brilliant.”

Helpful Report

Posted 6 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Careful testing, then prompt and helpful provision of new glasses.”

Helpful Report

Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“Unlike other opticians I felt like they actually had time for me i didn't feel rushed at all”

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Posted 6 years ago

Thanks for the excellent review Jeannette! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“I'm very happy with my new glasses .but I'm not happy I wasn't told it would take nearly 3 weeks to receive my glasses plus still been waiting for the 20pund gift card I was promised so that communication needs to be improved for happy customer .hope to soon receive my gift card”

Helpful Report

Posted 6 years ago

Hi Penny, thank you for letting us know about this. I'll pass your comments on to the appropriate department for you. We will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 6 years ago

“Very friendly and professional service. Highly recommended. Thank you Hannah!”

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Posted 6 years ago

Thanks for the excellent review Relu! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“When ever I visit the shop in rugeley I'm always met a lovely smiling staff who are very friendly and helpful in every way they tell me everything that is going to happen and that puts my brain at ease so there is nothing to worry about I recently had a hearing test done there and the gentleman was very easy to talk to he explained everything to me before and after the test was over then fitted me some very nice hearing aids which I now love to wear always now icant Express how happy I am with service these people give to me...”

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Posted 6 years ago

Hi Raymond, Thank you for your wonderful review! We're delighted to hear you are happy with your hearing aids. We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future.

Posted 6 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews