Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied but I wish you would move with the times so customer can see what glasses look like as I can't tell when trying on.”

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Posted 6 years ago

Hi June, Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 6 years ago

“Yesterday I had a hearing test withJamil at my local surgery. He was so helpful and explained each procedure and explained the results on his computer. I came out having been fitted with aids. They are amazing , my husband is pleased as television sound now down ! Thank you Jamil it was such a positive consultation.”

Helpful Report

Posted 6 years ago

Hi Hilary, thank you for your wonderful review! We're delighted to hear you are happy with your new hearing aids! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 6 years ago

“Listen carefully to requirements and deliver glasses at speed.”

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Posted 6 years ago

Hi Julie, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Terrible aftercare service, had nothing but problems with the hearing aids, the only saving grace was Matthew Simson the audiologist at the branch and now he has left! Head office have been absolutely useless . I have rechargeable hearing aids where I was told that the charge would last at least 24 hours , they were only lasting about 10 hours, the charger was apparently faulty so they said that they were send out another one, it never arrived after chasing up several times in the end Matthew at the branch sorted it out. This has got to be the very worst customer service ever!”

Helpful Report

Posted 6 years ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 6 years ago

“Just an update from Monday’s post still waiting for my refund finally got a call back from customer service after 4 attempts they said it was processed last week what a load of rubbish they pretty quick to take your money every month but don’t like to give it back.will Keep this site updated how long it takes”

Helpful Report

Posted 6 years ago

Hi James, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 6 years ago

“I have been very pleased with the service I have received from the Ely branch of Scrivens. My eye test was very thoroughly completed and I was helped to choose my new glasses by a very helpful and knowledgeable assistant.”

Helpful Report

Posted 6 years ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments to the Ely branch, and we look forward to assisting you again in the future.

Posted 6 years ago

“We always get fabulous service the staff are very professional at they’re job and are very friendly and helpful”

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Posted 6 years ago

Hi Claire, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 6 years ago

“Excellent 5 star service and such helpful staff. I went in to get a prescription filled as i had bought the frames in NYC, they took care of everything and within 2 weeks I had my beautiful glasses back. Highly recommend and will use again.”

Helpful Report

Posted 6 years ago

Hi Caroline, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 6 years ago

“Excellent and very professional service from our local branch of Scrivens especially from member of staff Jessica Collier who went out of her to help my wife and I find the right type of glasses/frames for us. The glasses were ready very quickly for us and we are so pleased. Would highly recommend this branch to anyone.”

Helpful Report

Posted 6 years ago

Hi Brian, thank you for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you!

Posted 6 years ago

“Very pleased with the service the people were so friendly and helped me choose a nice pair of glasses and didn't take me long to get my new glasses either”

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Posted 6 years ago

“I have been a Scrivens customer for as long as they have been in Aldridge. Always professional, thorough and helpful with vision and hearing needs.”

Helpful Report

Posted 6 years ago

Thank you for your wonderful review! We're delighted to hear you are happy with our service. We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 6 years ago

“Very professional and friendly service.”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review Jeff!

Posted 6 years ago

“the staff at Pocklington especially Vanessa ro out of their way to help”

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Posted 6 years ago

Thank you for the kind words John! We’re so happy your visit at Pocklington went so smoothly.

Posted 6 years ago

“The team were as always helpful and professional. There were open and honest when assisting me with my new glasses purchase.”

Helpful Report

Posted 6 years ago

Thanks for the excellent review Janet! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Very efficient and friendly staff, sound professional process”

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Posted 6 years ago

Hi Andy, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Staff at local shop bromyard very friendly and helpful thank you.”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review Richard!

Posted 6 years ago

“A very well organised and welcoming shop. All staff are professional, friendly and customer oriented. I would not go anywhere else as I think it’s good value for money.”

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Posted 6 years ago

Hi Chris, Thank you for your wonderful review! We're delighted to hear you are happy with our service. We look forward to assisting you again in future.

Posted 6 years ago

“Excellent, efficient service from all staff.”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“A few hiccups to begin with, but the staff are all very nice. Happy with my contact lenses eventually.”

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Posted 6 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 6 years ago

“Lovely helpful understanding polite staff What more could you ask for . ? Free specks for pensioners ?”

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Posted 6 years ago

Hi Irene, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch.

Posted 6 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews