Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

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“Thank you for your outstanding delivery service! I was running low on hearing aid batteries and was worried that I would run out completely during the coronavirus crisis. I made a request via the website and they arrived within a week, despite the fact that with all branches being closed, the staff must have been inundated with orders. Furthermore, I received ample supplies to keep me going for some time. Many thanks again.”

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Posted 6 years ago

“Had NHS hearing aids from Scrivens but the audiologist gave me little information---told me to clean hearing aids every 2 weeks which is nonsense. I was not given enough time to master inserting then myself. I did not received the promised telephone call after a week nor the follow up appointment 3 months later. I only received a telephone call from a very pleasant girl who answered several of my questions. Currently I am trying to obtain new tubing as I have lost the dome but despite 2 phone calls and 2 emails have heard nothing. Very disappointing experience”

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Posted 6 years ago

“I’m not happy at all. I’ve been Trying to contact Scrivens now for two weeks both by phone and emailing Scrivens Customer Care, left multiple messages and got no reply. I have no contact contact lenses after being told by our local branch, that my change of prescription would arrive as soon as they could get them. My wife (an NHS worker) has been sent her lenses but without any solutions so can’t wear hers. Dont know what to do and can’t speak to anyone. Not impressed.”

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Posted 6 years ago

“Thorough examination, every aspect of test explained and why need for follow up hospital appointment/examination”

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Posted 6 years ago

“I’ve been emailing Scrivens Customer Care for the last few days and got no reply. My daughter has run out of her contact lenses and we were promised,by our local branch in Driffield, that they would be posted to us. She has university work and is now suffering from headaches.Dont know what to do and can’t speak to anyone. Not impressed.”

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Posted 6 years ago

“Cecil Amy establishment in my town are posting prescriptions to customers. Ive had no word from Scrivens since 11th March, their answerphone says ‘skeleton staff’ and please email them. However, emails are not being read or answered, otherwise they would have posted my prescription to me.... most dissatisfied !”

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Posted 6 years ago

“I have contacted Scrivens many times by email regarding my large refund that was supposedly credited back to my credit card 23rd March,this has not been done. These are difficult financial times and would appreciate the matter sorted from Scrivens”

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Posted 6 years ago

“As said yesterday I was ordering contact lens from Vision. Ordered yesterday and got this morning. How easy was that. After all the trouble and silliness from Scrivens I now know a company who treats customers with respect. Well Scrivens your can’t do attitude and excuses is your loss. Yes you can go ahead and block my account.”

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Posted 6 years ago

“Had to order contact lens from Vision Direct today & been confirm by Royal Mail delivery this Friday. Excellent service in these very difficult time. Some time this month Scrivens might delivery my order, been with Scrivens for well over 20 years, I feel let down.”

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Posted 6 years ago

“Just received a telephone call from customer service Birmingham number, Very Polite person but unable to tell myself any think at all. As they do not know where the contact lens are and cannot check to see where they could be. They also informed me, they do not know if the store posted them or if they are coming direct and unable to resent. Its all down to the Coronavirus I am being told, (but the facts are these should have been with myself before the lock down started. I have now ordered and paid on line for a new delivery from a different company. I stand by my comments this company does not care about its customers at all, could not even post me a few while they investigate. I will put a new review on line when these contact lens turn up, if they do. The final words from customer service was, if you do purchase some on line we will not refund them under any circumstances.”

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Posted 6 years ago

“I still have no contact lenses which I have paid for and been waiting now for over two weeks for had a reply from Customer Service today via an email saying please be patient the store has post them to you yet the store been closed for over a week. They say it’s a family owned and family run business, they don’t care about no one, customer service do not reply and the fact that I got no contact lenses is appalling why do we support stores who got no respect for customers. We should vote with our feet and shop where we are appreciated. I will stop my standing order payments ASAP.”

Helpful Report

Posted 6 years ago

“I’ve been trying to contact yourself over the past week, asking where my contact lens are. Which are paid for and way over due. Sent over 20 emails with no reply at all. I fully understand these are difficult time’s for every one, but not being able to see should be taken seriously.”

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Posted 6 years ago

“I have been trying for the last 2 days to contact yourselves about an appointment I have on 1st April 2020 , I understand the problems at the moment , but no letter or email from yourselves”

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Posted 6 years ago

“I appreciate there's a major issue impacting your service but no one has been in touch to cancel my pending appointment, nor can someone log on to your site to look at the status of the booking.”

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Posted 6 years ago

“My wife went into your Rhyl shop, she has been having problems with the bi focal lenses she purchased a while ago. The shop assistant promised to get back to us but never did this was about a month ago. So not impressed at all”

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Posted 6 years ago

“Steve Coleman and his colleagues were so very helpful when I had an issue with my eyesight. They took a lot of time and effort to sort out my concerns and helped with my referral to an Opthalmologist.”

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Posted 6 years ago

“I cannot thank Howes staff enough! My daughters glasses were ready, I was in self isolation, rang about picking the glasses up and I was told they were shut only there sorting paperwork out. The wonderful staff posted out the glasses for my daughter. I now have a happy now non blurred visioned daughter. Thank you so very much.”

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Posted 6 years ago

“As always my experience at Scrivens was fantastic, such lovely caring staff who do actually care that you're making the right purchase. In particular Diane Cater was fabulous, nothing is ever too much trouble and the offer of calling back into branch at any time if you need any support so a huge thank you.”

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Posted 6 years ago

“Very professional service everyone was curious and helpful and pleasant great service thanks”

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Posted 6 years ago

“First class service and customer awareness from booking the appointment to collecting my two new pairs of glasses. And I speak with over thirty years of front line customer service in retail- Thank,also, you to the young lady who said she would increase the size of magnified part of my bi-focals, it has made a world of difference.”

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Posted 6 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews