Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service, staff are welcoming and very helpful.”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“Brilliant care and service from all the lovely staff in chesterfield branch thank you!”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Great staff who make me feel well looked after & give the real human personal touch! As long as they are at the Huddersfield branch, I will continue to use Scrivens”

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Posted 6 years ago

Hi Jane, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 6 years ago

“I was happy with the service given as i renewed my glasses 0oonly thing I don't like is the cost as a pensioner its asking a lot but I needed them thank you”

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Posted 6 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 6 years ago

“First class service”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“A very thorough eye examination and a clear explanation as to what was going on. Very happy with service and glasses purchased.”

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Posted 6 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Superb customer care, very professional staff.”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“The service in Varnals in Newquay was excellent in selecting new glasses .All the staff were really helpful.”

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Posted 6 years ago

Thank you for the kind words! We’re so happy your visit at Newquay went so smoothly

Posted 6 years ago

“Lovely helpful staff at Bicester. Good service thank you”

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Posted 6 years ago

Hi Keen, thank you for your wonderful review! We're delighted to hear you are happy with our service.

Posted 6 years ago

“All staff and specialists very knowledgeable and efficient. Good follow up service and friendly approach.”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“Great service, very friendly staff, and they do a thorough job”

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Posted 6 years ago

Hi Dar, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Staff always welcoming, they listen and take action if necessary. Very efficient shop.”

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Posted 6 years ago

Hi Irene, thank you for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you

Posted 6 years ago

“Whilst my actual Eye Test this year & last was excellent. It was noticed during my Eye Test that the Prescription from last year had been processed on the Lenses incorrectly. That was obviously the reason that they seemed strange & caused me to have a fall. I had been back to the Shop a couple of times last year about this, but was fobbed off ! The Optometrist came out with me into the shop & after pointing out the mistake on previous prescription, she asked them to sort it out. So, the young lady re-checked the fitting of existing frames, made notes & started totting up £'s cost. When she got to £350+ I asked if I had to pay all of that? When she said Yes, I said forget it, left the establishment & do not feel inclined to return ever! I doubt this review will be Published 🤔”

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Posted 6 years ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 6 years ago

“Awesome opticians and staff. Always very helpful and knowledgeable. Have been coming to the shop for the past 16 years for my glasses and not planning on stopping any time soon.”

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Posted 6 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“The staff at NEWQUAY are very helpful and keen to assist in any way they can with their customers so as far as the shop in UK is concerned I’d give that a 10. I can’t remember how many pairs of glasses I’ve purchased since I’ve been living in Newquay but unfortunately I have had some problems with screws loosening around frames and lenses dropping out, i’ve been back to the shop two or three times and I believe at one stage one of my pairs of glasses was sent back for some other work to be done. I’ve never experienced this level of problem with any other optician each time this happened the repairs have been done as quickly as they Can be but it’s a shame this issue exists.”

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Posted 6 years ago

Hi Brian, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 6 years ago

“The staff at the Hunslet branch in Leeds are always very helpful & polite”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Very friendly staff who are always happy to help.”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“I visited Scrivens in Rhyl, North Wales to purchase my first pair of glasses in a long time! I was quite nervous as it’s been a while, and was unsure as to what would be the best for me. The person who helped me was Sean McManus, he was brilliant! Put me at ease and was a brilliant sales man who didn’t make me feel under pressure. Excellent service. I’ve now successfully purchased from Scrivens with the help of this brilliant young man and the fab service from other staff.”

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Posted 6 years ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 6 years ago

“The opticians are of a high standard and very polite”

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Posted 6 years ago

Hi Lorna, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Very thorough. Explained every procedure and discussed results openly. Gave recommendations but did not coerce in any way. Very pleasant staff.”

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Posted 6 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 6 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews