Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,067 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

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“GOOD service”

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Posted 7 years ago

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Posted 7 years ago

“First class service, efficiently delivered by friendly staff.”

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Posted 7 years ago

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Posted 7 years ago

“Found both to be very thorough, they listened to any concerns I might have had and re assured me, when it came to choosing my frames I didn’t feel pressured and was happy with any comments that helped me decide. Would highly recommend.”

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Posted 7 years ago

Hi Mrs Rushden, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Excellent, friendly and prompt service ! Lots of smiles in the shop and of course the specs are great too !”

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Posted 7 years ago

Hi Graham, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“The service is very good”

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Posted 7 years ago

Hi Veronica, thank you for your feedback!

Posted 7 years ago

“Cost me so so much for one cheap pair and went to spec savers and got 2 pairs for half this price, u know what they say should of gone too specsavers”

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Posted 7 years ago

Hi Lisa, thank you for your feedback, we've passed your comments on to the appropriate department for you.

Posted 7 years ago

“My husband and I both had our eyes tested and were very happy with Mrs Gibbs as we always are. Your front of house staff are all very efficient too. HOWEVER, MY GLASSES ARE AS THEY SHOULD BE BUT MY HUSBANDS WERE COMPLETELY WRONG. HE COULDNT SEE OUT OF THEM AT ALL. THE ASSISTANT WAS VERY RELUCTANT TO BELIEVE HIM. AS IT TURNED OUT APPARENTLY LONG DISTANCE LENSES HAD BEEN PUT IN INSTEAD OF THE PRESCRIBED ONES”

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Posted 7 years ago

Hi Pamela, thank you for bringing this to our attention. We'll pass your comments on to our Customer Care team who will investigate this for you.

Posted 7 years ago

“Still waiting for a reply to a complaint, although refund has now been paid”

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Posted 7 years ago

Hi Derek, thank you for bringing this to our attention. We'll pass your comments on to the Customer Care team for you.

Posted 7 years ago

“excellent friendly service very good knowledge”

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Posted 7 years ago

Hi John, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Great service, new glasses arrived very quickly”

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Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“As always from John.sue and jess i get treated like first class..they can never do to much for you. They are all amazing and very friendly recomend them to everyone.”

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Posted 7 years ago

Thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“The staff are always happy to help and very pleasant.”

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Posted 7 years ago

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Posted 7 years ago

“scrivens always honest professional helpful cotteridge branch”

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Posted 7 years ago

Hi June, thank you for your feedback, we'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Liz and the team at Royton branch are wonderful, then spent lots of time with me helping me choose and explaining things. 100% the best optician experience I have ever had. A real credit to the company. Thank you.”

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Posted 7 years ago

Hi Carolyn, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“I just went in to my local scrivans, explained my situation and they got me in that same moment..amazing care and advice, very professional..made sure I was happy with everything they had done..highly recommend scrivans opticians in lea village. Many thanks.”

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Posted 7 years ago

Hi Julie, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Staff always professional friendly and helpful. Give advice when choosing glasses. Prompt delivery of glasses”

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Posted 7 years ago

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Posted 7 years ago

“Very professional, helpful and friendly.”

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Posted 7 years ago

Hi David, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Appalling! My father had an eye test 6 weeks after having a cataract done as advised by consultant. Had to wait 6 weeks for the glasses. He collect the new glasses tried then on thought they were okay, but when he got home and tried them on he couldn't see out of them as well as his old ones. Went back in to say couldn't read with them as well as my old glasses. So they gave him another eyes test and still the next set of glasses are no good. £353.99 and unable to wear them. This is all very distressing for an 86 year old to deal with. We have now got to go back yet again. They tried to infer it was something to do with having his cataracts done.”

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Posted 7 years ago

Thank you for bringing this to our attention. If you could email customercare@scrivens.com with details of the branch where your father was seen we will investigate this for you.

Posted 7 years ago

“Very good,and fast service ,Bit pricey but so is everything .”

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Posted 7 years ago

Thank you for your feedback. We'll pass your comments on to the appropriate department.

Posted 7 years ago

“Always a pleasure to visit scrivens in Broadstone”

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Posted 7 years ago

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Posted 7 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,067 reviews