Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

Metrics

Info

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

Visit Website

Phone:

0121 456 8700

Write Your review

Tell us how Scrivens Opticians & Hearing Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleasant staff. I do feel that most of your shops need their exteriors smartened up. They look rather shabby.”

Helpful Report

Posted 5 years ago

Hi, thank you for letting us know about this, your feedback helps us get better.

Posted 5 years ago

“After my eye examination I was prescribed glasses. They were for a total of over £300. I paid a deposit of £200, the glasses were to be ready in 2-3 weeks. Unfortunately I contracted COVID-19 and was very unwell for a long time. Thank God I made it through. I couldn’t walk past my front door for sometime as well. All my house hold one by one received a fair share of the disease. Social isolation became social isolation. It’s after some time that I remembered my Scrivens prescription and the deposit I paid for the glasses. When I managed to go there I was told I lost the glasses and the deposit. That would not have been a problem if I was told before I paid the deposit that I would loose the glasses and the money I would have made an informed decision. But I was not told. There was no clear written information that could back their decision of taking deposits from customers and not providing the services as expected. Why didn’t they send me massages, email or phone to let me know that I’m going to loose my glasses and deposit if I don’t collect them. However to what I was facing in my life, I’m happy I have what’s left of it. I and my family will never be going to Scrivens again. They can take the glasses and the deposit as they have already done. I will take my service somewhere else.”

Helpful Report

Posted 5 years ago

Hi Mariam, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 5 years ago

“After both my wife and I had received an over- strong prescription for a total of 3 glasses from a previous visit I decided to give Scrivens another chance -my wife went elsewhere. In a recent re-examination a new prescription was found to be necessary and a pair of new glasses chosen and paid for with 10 days given for the delivery period. I rang today for an update since it is nearly 3 weeks since my check-up and was told that no order had been placed and could I call in to chose my frames! Having a debit card receipt I queued at my bank for 30 minutes to get their written confirmation of payment which went through 18 days ago. I have now returned to Scrivens with these written details and have subsequently been told that my money is being refunded but these two experiences would fall well short of "providing our customers with excellent service and clinical excellence". I won't be returning although the staff did try their best to resolve the situation.”

Helpful Report

Posted 5 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 5 years ago

“Very good and up to date with my recent surgery.”

Helpful Report

Posted 5 years ago

Hi Peter, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“My elderly mother, who currently has a broken bone in her back, made her way to her post cataract operation examination to be told that the optician doing the exam wasn’t qualified to do this. This was because your Rotherham branch had rearranged the appointment but had not taken into account the nature of the appointment. She is massively distressed by the whole experience and now has to make another journey next week.”

Helpful Report

Posted 5 years ago

Hi David, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 5 years ago

“Staff were excellent. However I am amazed that even after spending over £300 pounds Scrivens would not waive the £30.00 replacement fee to have new lenses in my existing sunglasses. Means I have to throw away a good pair of frames…not very good for the environment…I think you are missing a trick.”

Helpful Report

Posted 5 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 5 years ago

“Great expertise , careful attention to detail. Friendly and helpful .”

Helpful Report

Posted 5 years ago

Hi, thank you for your wonderful review!

Posted 5 years ago

“Professional front desk good and optican Koumourou is superb thank you Koumourou”

Helpful Report

Posted 5 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Excellent, kind and courteous service. Highly recommended!”

Helpful Report

Posted 5 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“Brilliant I found the service to be very good I would recommend anyone to check it out”

Helpful Report

Posted 5 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“Really very happy with your service Wish there had been a locum optician when you lost yours causing appointment cancellation. That needs sorting. But service choice advice and helpfulnss of all staff was outstanding and I would recommend Dr Ian Hale FCIS”

Helpful Report

Posted 5 years ago

Hi Ian, thank you for letting us know about this, your feedback helps us get better.

Posted 5 years ago

“I am a customer for hearing care and opticians. I have to say I have received first class service from the very friendly and helpful staff. At the Royton Branch..”

Helpful Report

(Royton) - Posted 5 years ago

Hi Rita, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Royton.

Posted 5 years ago

“Really disappointed with the hearing aids I got had a hearing test in a normal room no better treatment Thani got at spec savers just want to give out aids easy money sad that the nhs are been ripped off didn’t even bother to check the last aids I got”

Helpful Report

Posted 5 years ago

Hi William, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 5 years ago

“The staff at Haywards Heath, when we visited yesterday, were really friendly, helpful and very professional. My wife and I will be using them for our eye care in future. Many thanks Larry Newman”

Helpful Report

(Haywards Heath) - Posted 5 years ago

Hi Laurence, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 5 years ago

“I received excellent customer service at the Market Deeping Scrivens. All the staff are friendly, helpful, patient and professional. They are a great team who make me feel welcomed and reassured when I visit. Each time I have visited, the covid guidelines have been stringently followed which is very reassuring. I was unsure which glasses would be best for me and the staff took the time to help me choose what suited my needs. I am very happy with the glasses I now have and will certainly be returning for any future hearing and eyesight needs. Thank you to all at Market Deeping Scrivens.”

Helpful Report

(Market Deeping) - Posted 5 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Very attentive customer service - friendly service and very helpful staff and very easy to get appointments and always helpful on phone”

Helpful Report

Posted 5 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“I love going to Scriven’s. The staff are friendly yet professional... they are always happy to answer any questions and make you feel valued. Thank you Mrs. Gibbs and all at Scriven’s Newmarket.”

Helpful Report

(Newmarket) - Posted 5 years ago

Hi Maura, thank you for the kind words! We’re so happy your visit at our Newmarket branch went so smoothly.

Posted 5 years ago

“Excellent service - efficient, thorough and reassuring optician.”

Helpful Report

Posted 5 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“Always such friendly staff, makes you feel welcome and looked after. And always speedy when I've made an order for a pair of glasses. Couldn't fault the staff at all.”

Helpful Report

Posted 5 years ago

Hi Emma, thank you for your wonderful review!

Posted 5 years ago

“So well treated I hope my husband also gets a plentitude of beer”

Helpful Report

Posted 5 years ago

Hi Mary, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews