Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The optician who was very good and I would recommend going to scrivens”

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Posted 5 years ago

Hi Kevin, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“Excellent service. Felt very confident with the optician that I had a through eye test.”

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Posted 5 years ago

Hi, thank you for your wonderful review!

Posted 5 years ago

“Very comforting services, very lovely people and very caring.”

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Posted 5 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Staff were so helpful, had time to explain procedure and made me feel comfortable.”

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Posted 5 years ago

Hi Sandra, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“I have worn glasses for 65 years. This is the first time that I have used Scrivens but, wish that I had used them before. The service was unbelievably brilliant, from start to finish. At ease from the moment I entered. Fantastic help in choosing a frame that, fitted my requirements and suited my face. I was so impressed with my experience that I have already got two mates to use Scrivens in future. Once again, thankyou to all staff.”

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Posted 5 years ago

Hi Haydn, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“very impressed with all aspects of testing”

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Posted 5 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“Excellent service from all staff. Very professional. Would recommended Scrivens to anyone seeking an optician and/or hearing test.”

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Posted 5 years ago

Hi Marlene, thank you for your wonderful review!

Posted 5 years ago

“The staff at your Bolton branch are always very friendly and helpful. Their attention eases the inevitable cost. of glasses and is a pleasure to be a customer.”

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(Bolton) - Posted 5 years ago

Hi Alan, thank you for the kind words! We’re so happy your visit at our Bolton branch went so smoothly.

Posted 5 years ago

“I felt very safe and was very satisfied with the service that I received. My best ever experience in an opticians.”

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Posted 5 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Very comforting services, very lovely people and very caring.”

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Posted 5 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“Friendly very helpful and supportive staff shall not use any other optician ten out of 10”

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Posted 5 years ago

Hi Jeffrey, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“I was very happy with the service I received . the staffs are very friendly and helpful.”

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Posted 5 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“Excellent from eye test through to purchasing new glasses. Sue and Taiba are a credit to the company, they were exceptionally helpful and professional. I would highly recommend visiting them.”

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Posted 5 years ago

Hi, thank you for your wonderful review!

Posted 5 years ago

“Customer service from all staff”

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Posted 5 years ago

Hi Davina, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“The best eye test ever, the guy testing was superb, easy test, explained at every stage. Glad you now take photograph, that was the one thing that nearly stopped me coming to you. You are expensive, but the the care this time was superb.”

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Posted 5 years ago

Hi Sandra, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“Had a really positive experience today at the High St, Weston super Mare. The Optometrist was fantastic, very reassuring, informative and thorough - a credit to Scrivens. The staff were also very welcoming. Will definitely recommend to others.”

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(Weston Super Mare) - Posted 5 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Weston-Super-Mare.

Posted 5 years ago

“Used Skrivens Opticians at 212 Hoe St, London E17 3AY to get Coopervision's Biofinity Toric Multifocal contact lenses because Specsavers and Vision Express, where I usually go, don't offer them just yet. They ordered trial lenses based on my most recent prescription from Vision Express. After the first fitting session, I was charged £25. When I mentioned that I was claiming JSA and shouldn't be charged a fitting fee, I was told that it would be deducted from my first order of lenses. I had two more fitting sessions after that because the "add number" needed to be increased. When I popped in again - a couple of days after my last fitting session - to order my lenses, I was told it would be £255(!) for three months, even though I was quoted £170 by two different members of staff before. The reason for that was apparently the FITTING FEE OF £85 CHARGED BY THE MANUFACTURER (?) and I would have to pay it every time I order my lenses. I complained to Coopervision, the manufacturer of lenses, explaining that £255 every three months is £1020 per year, and for that, I can have a laser eye surgery for one eye, so I would be better off sticking to the glasses for next two years, and then have the surgery. I presume that Coopervision has contacted The Scrivens because today I had a call from their Head Office. The £85 fitting fee is apparently a one-off fee charged by Scrivens rather than the manufacturer but I have to pay it even though I'm on benefits because that's their policy and that's what they charge their clients. Well, for me, this is a pure corporate greed no matter how much they try to advertise themselves as "family business". Anyway, popped in to a tiny private Opticians down the road from where I live and they can order these lenses for me for £161. Instructed my bank to reverse the payment of £25. Bye Scrivens!!!”

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Posted 5 years ago

Hi Rad, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 5 years ago

“First class service from the moment I entered, albeit ten minutes early. I particularly welcomed the excellent communications with the optometrist. My wife and daughter are now arranging appointments after poor experiences with better known high street businesses.”

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Posted 5 years ago

Hi David, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“I am always very nervous about having my eyes tested having had a detached retina as a teenager - I hate people looking in my eyes. All I can say is with gentle persuasion I was persuaded to have a full eye exam - thanks to the sympathetic and caring attitude shown. The exam was very thorough and carried out very professionally. The lady who helped me chose my frames once again very patient and helped me (eventually!!) chose some brilliant frames. Thank you”

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Posted 5 years ago

Hi Charles, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses.

Posted 5 years ago

“I was treated with respect and showed me a lot of glasses and gave me a lot of help.”

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Posted 5 years ago

Hi Vera, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews