Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,711 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent care. Very pleasant staff at every level. All very helpful and welcoming”

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Posted 11 months ago

Thank you for taking the time to leave us such a nice review!

Posted 11 months ago

“Clifton Scrivens - Nina, Svitlana & Sam I recently visited Clifton Scrivens with a rather unusual problem: my favorite pair of headphones was missing two tiny screws. While I fully understood that this isn't a typical job for opticians, I decided to try my luck. To my delight, Nina, Svitlana, and Sam went above and beyond to help me out. Not only were they incredibly kind and understanding, but they also managed to fix the issue in no time at all. Previously, I had been quoted a staggering £200 by Apple to have the screws replaced, so you can imagine my relief and joy when the Clifton Scrivens team resolved it so effortlessly. Their willingness to assist with something outside their usual scope of work speaks volumes about their dedication to customer satisfaction. The entire experience was nothing short of exceptional, and their impeccable customer service has made a lasting impression on me. It's rare to encounter such a level of care and generosity these days. Without a doubt, I'll be returning to Clifton Scrivens for my next eye test, and I highly recommend this incredible team. Thank you, Nina, Svitlana, and Sam, for truly making my day and showcasing what outstanding customer service looks like!”

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(Clifton) - Posted 11 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future!

Posted 11 months ago

“Very good service”

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Posted 11 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 11 months ago

“Must do. It's life changing. Don't miss this rare opportunity.”

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Posted 11 months ago

Thank you for taking the time to leave us such a nice review!

Posted 11 months ago

“We have recently switched from another opticians, (a well known one which should have a reputation to suit) so glad we did! My son has been wearing glasses the majority of his life that he doesn’t actually need. We attended the Rhyl branch Mohammed the optician was fantastic, so thorough and friendly which is sometimes a feat with teenage boys but he was a massive hit with them. The girls on the shop floor were amazing in helping my other son choose the right glasses for him. We didn’t feel rushed and a lovely girl called Nichola took so much care and attention to what was right for him. (The wonderful Ella even made mum and dad a cup of tea!) excellent customer service, so glad to have changed opticians. What a team! Thankyou Scrivens for such a fantastic all round experience with my boys, which is usually such a mundane task.”

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(Rhyl) - Posted 11 months ago

Thank you for your wonderful review! We’ll pass your comments on to the branch, and we look forward to assisting you again in the future!

Posted 11 months ago

“Brilliant service at the Bridport Branch…. Thank you!”

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(Bridport) - Posted 11 months ago

Thank you for the kind words! We’re so happy your visit at Bridport went so smoothly!

Posted 11 months ago

“Service first class”

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Posted 11 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 11 months ago

“I was fortunate to be referred to Amanda Hume at Scrivens hearing in Horsham, west sussex, to be fitted with hearing aids after having one sided deafness for many years.I am so pleased with the results which has enabled me to enjoy sounds in minute detail, something I realise I have missed out on!!!. Many thanks and praise to her professional advice, and also to my.. GP at Courtyard Surgery for his referral. My hearing aids link together so that it feels like I have hearing in both ears, so wonderful technology, very discreet aids, and easy to use. Thank you NHS again for a service that enhances lifestyle choices.”

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Posted 11 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 11 months ago

“Today 22.6.24 I must praise Abby for her care, knowledge and professionalism with fitting my hearing aid. She put my mind at ease with all my hearing queries, she will be top of her field in time to come, thankyou oh, hope your bruised finger ok. Mr Roger Glee”

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Posted 11 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 11 months ago

“Perfectly happy with my hearing aids thank you. But ? Why have I been sent a letter on 19th June 2024 asking me to complete a questionnaire (which I’ve done again) when back on 29th May 2024 I was sent the same letter with the same unique ID 219269 and complete the same questionnaire and sent on the 7th June 2024 ? ?”

Helpful Report

Posted 11 months ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 11 months ago

“Trying to complain is a. Nightmare !!!! My 82 mother has been charged £ 82 pounds for reading glasses that she could get for £ z5.00 from a supermarket”

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Posted 11 months ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 11 months ago

“Had an appointment today for an eye test at the Plumstead Rd Norwich branch. Customer service excellent especially as I had a problem with my eyes which was sorted on the day very swiftly and efficiently. Would especially like to mention the optometrist Tom who was very professional and knowledgeable. .”

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(Norwich Plumstead Road) - Posted 11 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future!

Posted 11 months ago

“Scrivens :- A first class service with the provision of a professional consultation conducted by a knowledgeable, experienced and very presentable representative. The new hearing aids are up a level from what I previously had, as explained to me when being examined. I am extremely pleased with the improvement and thankful for the service. I highly recommend Scrivens Hearing Care.”

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Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Very efficient, friendly and helpful”

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Posted 1 year ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 year ago

“Verry kind Doctor and verry profesional. Verry happy”

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Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“I received an excellent service in the Altrincham branch. The staff was very friendly and professional. I received my glasses on time and they are great. Highly recommended.”

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Posted 1 year ago

Thank you for the kind words! We’re so happy your visit at Althrincham went so smoothly!

Posted 1 year ago

“My previous hearing aids were supplied and fitted by the NHS hospital. I expected these to be similar in performance, and asked in particular whether they would connect to my phone as I need this for work. I was told that I could connect them to my phone so thought fine. When I got home I found that I could adjust the aids by my phone, but couldn't listen to calls.This is essential for me yet it was only after phone calls and two repeat visits to Scrivens that I was told that this was not possible with these hearing aids. I tried desperately for help but none was forthcoming over the next two and a half months, making repeated phone calls, and being promised return calls which never happened. I think this is absolutely disgraceful service, the only answer for me is either to go private and buy hearing aids like I previously had, or buy a ' phone clip' which they say will allow me to hear phone calls. This is not cheap, and despite my request, no discount was offered.”

Helpful Report

Posted 1 year ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“At a recent routine eye check up your Optometrist identified an abnormality beyond the ‘normal’ sight testing. He then undertook a series of extra tests and his diagnosis revealed a problem requiring more specialist equipment (an OTC scanner). As a result I was referred to my local hospital eye clinic as an urgent case. At all stages your Optometrist (Mohammed Suhayl) fully and clearly explained the implications of his findings which I found very reassuring. I was called for additional examinations by a NHS Eye Specialist within 4 days and ultimately given the all clear in respect of further treatment. The care, attention to detail and internal procedures by Scrivens in enabling such a prompt follow up was exemplary. The whole process demonstrates the need for regular eye tests and naturally I recommend Scrivens for the services they provide.”

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Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“In this age of dubious service and uncertain reliability of companies, I am delighted with the friendly and helpful service provided to me this afternoon by the manager; Connor Walker. Despite the fact that here was no profit or gain to the Scrivens branch - I was given free advice and reassurance that my difficulty with my old Hearing Aid would be dealt with. Young Connor deserves praise for the willing helpfulness. It is appreciated and gives me confidence. Pete McAleer”

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Posted 1 year ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future.

Posted 1 year ago

“I am delighted with the outstanding professionalism of Dipesh, Branch Manager at Feltham Scrivens,and all his team whose friendliness always makes the difference. I have been a client of Scrivens for many years, and I recommend their services to friends and colleagues, knowing that they will receive a great service. Thank you, Laura”

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Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Feltham!

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,711 reviews