Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,712 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

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“The gentleman was very polite, kind and understanding. He was very thorough, he seems perfect at putting one at ease. I would highly recommend Scrivens in Bilston. Thank you also to the receptionists, who were helpful to me on my mobility scooter.”

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(Bilston) - Posted 1 year ago

Thank you for the kind words! We’re so happy your visit at Bilston went so smoothly!

Posted 1 year ago

“I had a sight test at New Milton today. The staff were very welcoming and friendly. The optometrist Sayyida was excellent and very professional. She also recommended some drops for my dry eyes which I have found difficult to find elsewhere. Great service all round. Very happy.”

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(New Milton) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in New Milton!

Posted 1 year ago

“Very thorough and professional.happy I chose scrivens will stay with them now.”

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Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“I popped in recently to see if I could get some assistance with my hearing aids which I was having some issues with. I spoke to a nice young lady called Kelly, who very kindly not only sorted my hearing aids out but also installed an app on my phone which enables me to enhance my hearing experience. I have had my hearing aids for over a year and this was the first time I was told about the app. Kelly was extremely friendly and patient with me when showing me how to use the app. It has made a real difference to my hearing and has stopped my son nagging me for not hearing him!!. Thank you”

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Posted 1 year ago

Thank you for your wonderful review! We look forward to assisting you again in the future!

Posted 1 year ago

“Great service - friendly staff. However. Glasses were overpriced. £69 for frames and £69 extra for lenses. Same frames with lenses at specsavers for £50 which we bought as a second pair. Although staff are great, Sadly won’t be returning to Scrivens.”

Helpful Report

Posted 1 year ago

Thank you for your review, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 1 year ago

“Excellent professional service.The staff are always friendly,polite,and helpful.I have been a customer for many years and have never had any concerns.”

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Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Very friendly and helpful, informative service.”

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Posted 1 year ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 year ago

“Very pleasant experience”

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Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“App was on time, staff friendly and helpful, especially hollie would recommend to friends”

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Posted 1 year ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 year ago

“After a bad experience with expensive glasses (£600+), that I wore for a total of two hours over a 2yr period, I popped into Scrivens on my way to somewhere else, to check when I could get my eyes retested. I was impressed by some very personable staff that were helpful in the extreme & duly booked an appointed to have my eyes tested. The optometrist was brilliant, taking real care to ensure that my next prescription was exactly right, whilst the optician had no problem in setting up the prescription to fit my existing, but unused expensive frames. I collect my old frames with new lenses that are lightweight, anti glare varifocals etc... later today & at last I shall be able to throw away glasses that have had to endure four years of abuse. I can't speak too highly of the staff at Scrivens & once again apologies to the customer kept waiting because my eye test took so long.”

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Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Excellent from start to finish. Very thorough and personal service, tailored to your individual needs. Lots of expertise, guidance and time taken to answer questions. All staff were friendly and professional and nothing was too much trouble. A special thank you to Mehvish and Dee, who are a credit to Scrivens. I couldn’t of hoped for two more lovely people to assist me. Thank you.”

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Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“I had an appointment, last Friday at The Oaks in Havant, with Abby. She said she came from the Gosport branch of Scrivens. I wasn't expecting much success as I've had my NHS hearing aids for several years , without much success, and my hearing has deteriorated even more since I had Covid. The aids had never sat right behind my ears and I found them so uncomfortable that I would take them off after about an hour. Abby was so patient and kind. She did the necessary tests and fitted me with new aids and fully explained fitting them properly. The next day I sat in my garden and heard birds singing for the first time in years and I have worn the new aids constantly for nearly a week, discovering new sounds every day. I am so grateful to Abby and hope she knows how good she is at her job.”

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Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“I recently had the most thorough eye test at the Bourne End branch of Scrivens .The staff were very professional, and friendly, and most helpful and patient while lchose my new frames for my glasses .l expect to receive them next week sometime.”

Helpful Report

(Bourne End) - Posted 1 year ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future.

Posted 1 year ago

“Transferred to Scrivens from local hospital Audiology department for new hearing aids, old aids had a function for tinnitus sufferers which was very good. Scrivens do not supply hearing aids with a tinnitus function and when I asked to be referred back to hospital audiology department was told I had to deal with them for the next 3 years and couldn’t go anywhere else. Avoid being transferred to them if you can.”

Helpful Report

Posted 1 year ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“Great team and service at the Newark branch, especially Sam the manager. Called in after a fall had damaged my glasses. Sorted there and then without an appointment. They always go the extra mile. Thanks to Amelie for being so helpful on the phone too.”

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(Newark) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Newark!

Posted 1 year ago

“I have been coming to this optician’s for years. The staff are so lovely and helpful. I have picked a lovely pair of glasses thanks to the help of the staff and my mum. Would highly recommend.”

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Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Very helpful and friendly.”

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Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“From the moment I walked into Scrivens I felt welcome. Staff were very helpful when I was choosing new frames.”

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Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“I have been a loyal customer for many years. The staff at the local store in Sheffield are lovely. But lately the service from the central labs is very poor indeed. There have been numerous delays in delivery times despite the promise to deliver before we went away in 4weeks. The second pair order has been changed repeatedly with added charges and I am still waiting to receive them. This is despite the store assistant calling the lab directly to confirm in front of us. Their service is not competitive either in comparison to other high street ones. Most disappointed.”

Helpful Report

Posted 1 year ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“i went here for an eye test after suffering bad heads and doctors referred me for an eye test im glad i made the choice of visiting the crewe scrivens opticians, so friendly polite and professinal, the lady that dealt with me that day was good i forgotten her name but please pass this on to the crewe store many thanks”

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(Crewe) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Crewe!

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,712 reviews