Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,081 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

Metrics

Info

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

Visit Website

Phone:

0121 456 8700

Write Your review

Tell us how Scrivens Opticians & Hearing Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly professional helpful”

Helpful Report

Posted 1 year ago

Thank you so much for your review!

Posted 1 year ago

“I recently visited Scrivens to collect a set of hearing aids and would really like not only to mention Megan, Richard and Vanessa for their excellent care and professional service but their patience and kindness shown not only to myself but other customers as well. I contacted the optical side of Scrivens just before Christmas as I had a stye and asked if Richard could spare me five minutes to check the problem. He was extremely busy that day, but he contacted me much later in the day to give me a suggestion on how to get rid of the stye. The service and dedication that all the staff give to their clients is truly amazing. If I could give my local branch 10/10 I would do.”

Helpful Report

Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Fine took great care must have been hard graft with me Hope he’s around for my next visit”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Nothing is ever a problem with the excellent team in Bury St Edmunds. We have as a family gone to Scrivens for approximately 30 years and never had anything short of excellent service. I spent 15 years running a multiple retail business and know the importance of the staff at the coalface Scrivens have a top team.”

Helpful Report

(Bury St Edmunds) - Posted 1 year ago

Thank you for your wonderful review! We really do appreciate you taking the time to share your experience at our branch in Bury St Edmunds.

Posted 1 year ago

“Excellent professional service by at this branch been to this opticians for the last few years , seen by the same Optometrist Sadia Dar-Ahmed loverly professional person.”

Helpful Report

Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“Very friendly and helpful service yet still keeping a professional service would recommend to friends and family”

Helpful Report

Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Excellent customer care and service as always.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Easy to book an appointment online. Staff were so friendly and helpful. Optician did a fantastic job during my eyesight test. Got an audio test as well. Very happy with the service and support.”

Helpful Report

Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Thank you to John and the team for your excellent customer service as always. Veronica the optician was very friendly and knowledgeable and explained everything perfectly. Always a great experience in the Radcliffe branch. I would highly recommend.”

Helpful Report

(Radcliffe) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Radcliffe!

Posted 1 year ago

“I was so pleased with the service I received at Scrivens. They were extremely helpful and kind and I came away feeling that they really understood my issue. Thank you.”

Helpful Report

Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“It was a pleasant experience”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a nice review!

Posted 1 year ago

“This company is a disgrace. Not dementia friendly. They have left my grandad with 0 hearing aids for over 3 weeks pending (despite reading other reviews where they replace hearing aids immediately… including spares) and refuse to discuss/ make appointments with family members… even though they have met my grandad so can clearly understand how hard it his for him to do these things himself. He cannot drive, he finds it hard to understand things… and He CANNOT HEAR. Their customer service team are rude. I would avoid if you are looking for somewhere that is capable of respect for the dementia community. On another note… my grandad is now ill and cannot understand/answer doctors questions because he cannot hear… luckily the drs don’t have a problem talking with a patients family.”

Helpful Report

Posted 1 year ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 1 year ago

“Nothing is too much trouble and would recommend to friends and family.”

Helpful Report

Posted 1 year ago

Thank you for the kind words!

Posted 1 year ago

“Hello people reading this review, if you need your eyes tested and live in Didcot or near you won't go wrong visiting Scrivens. It's a good clean shop and everyone there is very friendly and helpful. I rarely do reviews but 'seeing' as it was an enjoyable experience (funnily enough, having my eyes tested for the first time) they deserve a 5*”

Helpful Report

Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Didcot!

Posted 1 year ago

“The help and service I get from my local Gosport branch is excellent, nothing is to much trouble for them. I am thrilled with my new glasses”

Helpful Report

(Gosport) - Posted 1 year ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future.

Posted 1 year ago

“I would really like to thank all the staff at scrivens for everything they have done for me .helping me to get new glasses and getting my hearing aids it's like a different world being able to see clearer and to hear people and things around me .I would recommend scriven to anyone .on my behalf and my partner James crosses behalf thank you all”

Helpful Report

Posted 1 year ago

Thank you for your wonderful review! We look forward to assisting you again in the future!

Posted 1 year ago

“Excellent service in every respect.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 year ago

“Great service even though they were moving to new premises on the same day. Lisa had everything under control as usual. A great place for audio and visual needs.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Staff very friendly and helpful Explained everything about my present eye condition and precautions to protect my eyes against AMD Very pleased.”

Helpful Report

Posted 1 year ago

Thank you for the kind words!

Posted 1 year ago

“Friendly and helpful staff, comprehensive testing available, prices very reasonable. What's not to like”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,081 reviews