Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,711 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service i received was excellent even set up the app for me and follow up has been great”

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Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Always had a good service and been delt quickly and efficiently.”

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Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Excellent speedy service”

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Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Brilliant service, very friendly staff, and cheapest price by a mile using their special offer. No complaints. I’ll definitely be using Scrivens again.”

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Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Popped in for a replacement screw in glasses, excellent polite staff even though I hadn’t had glasses from them, will be changing to scrivens I think, (Wolverhampton branch).”

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Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Very disappointed with the audiology service provided at your Heanor branch. You have failed to deliver your contracted NHS service. Terrible aftercare and a product that is not working but you will not address this. Staff shouting at an elderly customer in store is not acceptable. I’d suggest others find an alternative provider”

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Posted 1 year ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“Amazing and unparalleled customer service both on phone and in person. Gracious employees and excellent optometrist!! I got 2 glasses and all in affordable cost.”

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Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Thanks a million to Patrick for your help and kindness earlier today 🙏”

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Posted 1 year ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 year ago

“I foolishly gave them a second chance after they let me down on delivery of the glasses I needed before I went on my trip. I thought they would be extra careful to be on time and extra efficient this time. The staff are offering some pathetic and lazy excuses blaming the manufacturer, delivery service and their 10 working days maximum delivery policy. The 10 days were taken to the fullest and passed, and the staff giving lame excuses just have no idea what the customer service is about. I would have done my utmost to deliver after the first time bodged service, not sip my tea and keep my chair warm. How do they survive in this competitive world, I have no idea and I hope they will not. They don't deserve your custom, your time or your money. Go elsewhere.”

Helpful Report

Posted 1 year ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“Excellent service and follow up with batteries and replacement tubes.”

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Posted 1 year ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 year ago

“When I enquired in the shop if these aids had Bluetooth I was told they did have but when I was fitted with them I was told there was no Bluetooth so I returned them to the store. Most disappointed at being told untruth.”

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Posted 1 year ago

“I had cause to visit my local branch, on Hawthorn Road, with one of my hearing aids which I had purchased privately. A very professional young lady, Lily, examined my Right Hearing Aid and advised me that I needed a new part. This would be delivered to the branch and she would fit this, and retest my hearing, once the part was delivered. I was aware that she was on annual leave and was quite happy to wait for the new part. There was some delay in the order being delivered so I rang and spoke to Alliyah Keane who said she would chase the matter up for me and get back to me after the weekend. With age comes a degree of cynicism, but I was presently surprised when I received a call, on the Monday as promised, from Alliyah advising me that, not only had the part been found, but she had made an appointment for me on the Wednesday for both the repair and retest. Wednesday came and the hearing aid was repaired. Lily retested and slightly reset both hearing aids which improved my hearing and reduced my awareness of my Tinnitus. The service I received was excellent and I cannot recommend each young lady highly enough. They were both friendly and professional and a credit to your organisation.”

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(Hawthorn Road) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Hawthorn Road!

Posted 1 year ago

“Fantastic service good hearing aids easy to use also excellent back up service.”

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Posted 1 year ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 year ago

“Excellent service from start to finish, Louise was my contact she was extremely helpful and knowledgeable, she didn’t rush me and put me at ease, Aboobar Siddeeq the Optometrist was thorough and helpful, all the staff staff all offered advice and assistance so Thankyou very much Louise, Tracy and Carina the Manager xx”

Helpful Report

Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“I am an NHS customer of the Alsager Branch of Scrivens where I attend for hearing tests and to receive my hearing aids. I can not praise highly enough the excellent service I receive at this branch. The staff are friendly, helpful and extremely professional and always make me feel that I'm their most important priority. I can unreservedly recommend the service they provide.”

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(Alsager) - Posted 1 year ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future!

Posted 1 year ago

“Very pleased with the service I received, The Audiologist was informative and explained everything in depth and taught me things about my ears I didn’t even know! Overall a really positive experience! Thank you so much!!”

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Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Terrible service from Scrivens in Didcot. Paid over £400 for varifocals that never gave my mum good sight. They would not offer a refund. She went in to Specsaver and they provided a prescription and glasses that provide excellent vision, with no problem, at half the price. My mum’s 79 and her experience was most terrible with Scrivens. I’d suggest avoid at all costs whatsoever.”

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Posted 1 year ago

“I received excellent service. Everything was explained clearly to me. I am very pleased to be looked after by Scrivens.”

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Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“I enquired if a part for my Polaroid sunglasses could be replaced. This was done for me very kindly and with no charge (except a donation to the Alzheimer's collection box.) I will bear this company in mind for future services. Thank you.”

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Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience!

Posted 1 year ago

“The gentleman was very polite, kind and understanding. He was very thorough, he seems perfect at putting one at ease. I would highly recommend Scrivens in Bilston. Thank you also to the receptionists, who were helpful to me on my mobility scooter.”

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(Bilston) - Posted 1 year ago

Thank you for the kind words! We’re so happy your visit at Bilston went so smoothly!

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,711 reviews