Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,081 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

Metrics

Info

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

Visit Website

Phone:

0121 456 8700

Write Your review

Tell us how Scrivens Opticians & Hearing Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very good eye test by AJ, I was made to feel calm & relaxed. The staff in Scrivens, Bilston are always very helpful I would definately recommend them to anyone”

Helpful Report

(Bilston) - Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Very welcoming and helpful.”

Helpful Report

Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“Very good service and friendly staff”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Extremely nice people to talk with. Helpful. Informative. I always enjoy my visits to scrivens westbourne. Just great people giving a great service. Awesome glasses.”

Helpful Report

(Westbourne) - Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“The staff at scrivens were very helpful and made you feel relaxed and that nothing was too much trouble.”

Helpful Report

Posted 1 year ago

Thank you for your wonderful review!

Posted 1 year ago

“Extremely nice staff - optician was very thorough and explained everything. Would recommend Scrivens!”

Helpful Report

Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Service is okay”

Helpful Report

Posted 1 year ago

Thanks for sharing your feedback.

Posted 1 year ago

“Professional & obliging service from Ellie at the Alfreton branch.”

Helpful Report

(Alfreton) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Alfreton.

Posted 1 year ago

“Excellent and helpful staff at the Newark branch as always. Professional and friendly.”

Helpful Report

(Newark) - Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Excellent warm friendly staff”

Helpful Report

Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Very helpful and knowledgeable staff. I’ve also had hearing test, which was very informative. Very friendly.having recently moved to the area, I felt I’d known them for a long time. Now just waiting for my new glasses. I’m kept up to date through all processes. Would definitely recommend the Thirsk opticians”

Helpful Report

(Thirsk) - Posted 1 year ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 year ago

“Shrivens are very friendly and helpful. I bought my new glasses from them a week ago . And they are always happy to help me choose my new glasses”

Helpful Report

Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“""”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 year ago

“Absolutely fabulous service from start to finish. So thorough , friendly and professional.”

Helpful Report

Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“Booked an audiology test at my local surgury because I had a very bad experience 10 years since at another supplier. Chap was quite polite, told me I needed two hearing aids and they would be fitted in three weeks. Showed me the audio gram. NO OTHER INFORMATION SUPPLIED at this meeting. When I got home I called the main contact number and asked for a copy of the audio gram. It was emailed to my correct email address but the email introduction was to someone entirely different. Not impressed. Also the audio gram only has my name , with no other reference, no nhs number, no date of birth. When I presented this to my (then go) he was not impressed, nearly all nhs graphs scans etc etc carry name and dob as a minimum. I will go back for the fitting appt, but I am not happy as after talking to my go I understand that I can no longer be referred to audio services at a hospital the referral has to go to spec savers, and their personnel have lied to me previously about both optical and aural issues.. Not a happy customer, but going to have to give them another go. We shall see.”

Helpful Report

Posted 1 year ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“Jemma & Ellie at the Alfreton branch went above & beyond to sort out my glasses, great, friendly customer service. 100%satisfied.”

Helpful Report

(Alfreton) - Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Having recently moved to the area, broken my only pair of glasses and not yet transferred over to my new branch, I rushed into my new local branch in Stapleford, Nottingham and the 2 ladies in there could not have been more welcoming, friendly and helpful. Jean in particular went over above, immediately transferring my records over, helping me pick a lovely new pair glasses and sorting me out with contacts in the interim, all with a very quick turn around time! I cannot speak highly enough of the service I received here, very happy customer, thanks to such lovely and efficient staff! Thanks again!”

Helpful Report

(Stapleford) - Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“I went to scriven yesterday and the lovely lady (Ellie) was amazing, so friendly and talked me through all the test and varifocal lenses and was not phased by we having to have my autistic daughter come in to choose my glasses. Really would recommend”

Helpful Report

Posted 1 year ago

Thank you for your wonderful review!

Posted 1 year ago

“The staff at Norwich branch excellent. I found your central telephone centre poor. I was asked all very intrusive questions which were absolutely not needed as I only wanted to know if I could go to branch with no appointment for new hearing aid tubes.”

Helpful Report

Posted 1 year ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 1 year ago

“Excellent service.”

Helpful Report

Posted 1 year ago

Thank you for the excellent review!

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,081 reviews