Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,015 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

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“Service is okay”

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Posted 11 months ago

Thanks for sharing your feedback.

Posted 11 months ago

“Professional & obliging service from Ellie at the Alfreton branch.”

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(Alfreton) - Posted 11 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Alfreton.

Posted 11 months ago

“Excellent and helpful staff at the Newark branch as always. Professional and friendly.”

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(Newark) - Posted 11 months ago

Thank you for taking the time to leave us such a nice review!

Posted 11 months ago

“Excellent warm friendly staff”

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Posted 11 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 11 months ago

“Very helpful and knowledgeable staff. I’ve also had hearing test, which was very informative. Very friendly.having recently moved to the area, I felt I’d known them for a long time. Now just waiting for my new glasses. I’m kept up to date through all processes. Would definitely recommend the Thirsk opticians”

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(Thirsk) - Posted 11 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 11 months ago

“Shrivens are very friendly and helpful. I bought my new glasses from them a week ago . And they are always happy to help me choose my new glasses”

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Posted 11 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 11 months ago

“""”

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Posted 11 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 11 months ago

“Absolutely fabulous service from start to finish. So thorough , friendly and professional.”

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Posted 11 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 11 months ago

“Booked an audiology test at my local surgury because I had a very bad experience 10 years since at another supplier. Chap was quite polite, told me I needed two hearing aids and they would be fitted in three weeks. Showed me the audio gram. NO OTHER INFORMATION SUPPLIED at this meeting. When I got home I called the main contact number and asked for a copy of the audio gram. It was emailed to my correct email address but the email introduction was to someone entirely different. Not impressed. Also the audio gram only has my name , with no other reference, no nhs number, no date of birth. When I presented this to my (then go) he was not impressed, nearly all nhs graphs scans etc etc carry name and dob as a minimum. I will go back for the fitting appt, but I am not happy as after talking to my go I understand that I can no longer be referred to audio services at a hospital the referral has to go to spec savers, and their personnel have lied to me previously about both optical and aural issues.. Not a happy customer, but going to have to give them another go. We shall see.”

Helpful Report

Posted 11 months ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 11 months ago

“Jemma & Ellie at the Alfreton branch went above & beyond to sort out my glasses, great, friendly customer service. 100%satisfied.”

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(Alfreton) - Posted 11 months ago

Thank you for taking the time to leave us such a nice review!

Posted 11 months ago

“Having recently moved to the area, broken my only pair of glasses and not yet transferred over to my new branch, I rushed into my new local branch in Stapleford, Nottingham and the 2 ladies in there could not have been more welcoming, friendly and helpful. Jean in particular went over above, immediately transferring my records over, helping me pick a lovely new pair glasses and sorting me out with contacts in the interim, all with a very quick turn around time! I cannot speak highly enough of the service I received here, very happy customer, thanks to such lovely and efficient staff! Thanks again!”

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(Stapleford) - Posted 11 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 11 months ago

“I went to scriven yesterday and the lovely lady (Ellie) was amazing, so friendly and talked me through all the test and varifocal lenses and was not phased by we having to have my autistic daughter come in to choose my glasses. Really would recommend”

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Posted 11 months ago

Thank you for your wonderful review!

Posted 11 months ago

“The staff at Norwich branch excellent. I found your central telephone centre poor. I was asked all very intrusive questions which were absolutely not needed as I only wanted to know if I could go to branch with no appointment for new hearing aid tubes.”

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Posted 11 months ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 11 months ago

“Excellent service.”

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Posted 11 months ago

Thank you for the excellent review!

Posted 11 months ago

“Very friendly professional helpful”

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Posted 11 months ago

Thank you so much for your review!

Posted 11 months ago

“I recently visited Scrivens to collect a set of hearing aids and would really like not only to mention Megan, Richard and Vanessa for their excellent care and professional service but their patience and kindness shown not only to myself but other customers as well. I contacted the optical side of Scrivens just before Christmas as I had a stye and asked if Richard could spare me five minutes to check the problem. He was extremely busy that day, but he contacted me much later in the day to give me a suggestion on how to get rid of the stye. The service and dedication that all the staff give to their clients is truly amazing. If I could give my local branch 10/10 I would do.”

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Posted 11 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 11 months ago

“Fine took great care must have been hard graft with me Hope he’s around for my next visit”

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Posted 11 months ago

Thank you for taking the time to leave us such a nice review!

Posted 11 months ago

“Nothing is ever a problem with the excellent team in Bury St Edmunds. We have as a family gone to Scrivens for approximately 30 years and never had anything short of excellent service. I spent 15 years running a multiple retail business and know the importance of the staff at the coalface Scrivens have a top team.”

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(Bury St Edmunds) - Posted 11 months ago

Thank you for your wonderful review! We really do appreciate you taking the time to share your experience at our branch in Bury St Edmunds.

Posted 11 months ago

“Excellent professional service by at this branch been to this opticians for the last few years , seen by the same Optometrist Sadia Dar-Ahmed loverly professional person.”

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Posted 11 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 11 months ago

“Very friendly and helpful service yet still keeping a professional service would recommend to friends and family”

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Posted 11 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 11 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,015 reviews