Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,710 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Optician and staff were all very helpful and helped me to pick out the best choice of glasses that I needed as well as answering my questions as well.”

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Posted 11 months ago

Thank you for taking the time to leave us such a nice review!

Posted 11 months ago

“Brilliant staff, Brilliant service”

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Posted 11 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 11 months ago

“Excellent service got me sorted new glasses very competitive price thank you all at wem”

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Posted 11 months ago

Thank you for taking the time to leave us such a nice review!

Posted 11 months ago

“Friendly staff made you feel welcome and at ease great service glasses came back within 5 days would definitely reccomend”

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Posted 11 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 11 months ago

“The Gosport Branch were extremely helpful. BUT Head Office was NOT. I was referred 15/12/2023. Was told to contact if I had not heard by 8.2.24. ‘Phoned 9.2.24, told was not on waiting list. Was assured that I would be on next waiting list on 11 May and would be contacted. I was not. Rang again. Was assured the Branch would be contacted that day. I visited Gosport Branch same day and they kindly booked me in a private slot on 21 May for NHS appt. Head Office had not contacted them. The Branch were brilliant and sympathetic and said they were always having this problem with Head Office and that they would contact them. Hence my 3 star rating which you will probably ignore and not publish.”

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Posted 11 months ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 11 months ago

“Whilst on holiday abroad I developed a serious eye problem. Scrivens optician were able to arrange a test for me with less than 2 hours of landing. They supported me through the issue, wrote a referral to the hospital for me and I was having an operation the next working day. Scriven's were efficient, well organised, professional, supportive and compassionate. The optician even phoned a few days later to see how I was. I cannot rate the team highly enough. I recommend them without reservation. Absolutely amazing service. I am so grateful for the care I received.”

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Posted 11 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 11 months ago

“I waited 20 minutes past my appointed time for a hearing aids fitting at the Chipping Norton branch. I was then told that the practitioner "wouldn't be much longer". I had another meeting to attend so I declined to wait any longer and indicated that I would arrange another (hopefully punctual) appointment. The actual service that Scrivens provides is usually first class.”

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Posted 11 months ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 11 months ago

“Eldest son visited Market Deeping branch today (first time on his own) he had a few concerns regarding his eye sight for his chosen profession and for driving. Optician was very thorough and wished him well for his future. Came home very happy and reassured. Thank you. (12/07/24)”

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(Market Deeping) - Posted 11 months ago

Thank you for the excellent review! We’re so happy that his visit went so smoothly.

Posted 11 months ago

“Very through and good at there job. Highly recommend the Mildenhall branch as the staff are so helpful. I always fine it so difficult to choose new glasses but the staff are so good at helping pick the right frames for me.”

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(Mildenhall) - Posted 11 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Mildenhall!

Posted 11 months ago

“Good 👍 customer service 👏 👌”

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Posted 11 months ago

Thank you for the kind words!

Posted 11 months ago

“I went for adjustment to my hearing aids and was seen by a young man named Sam in Cotteridge Kings Norton Birmingham who was an absolute delight. He was very efficient, professional, polite and new exactly what my problem was and was determined to help as much as he could. He spent time with me and even paired my aids with my phone. I would highly recommend him and just wish everyone was as thoughtful. Thank You so much Sam and wish you all the very best.”

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(Cotteridge) - Posted 11 months ago

Thank you for the kind words! We’re so happy your visit at Cotteridge went so smoothly!

Posted 11 months ago

“Excellent customer service - friendly but professional. Explained procedures well.”

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Posted 11 months ago

Thank you for taking the time to leave us such a nice review!

Posted 11 months ago

“Professional, caring, diligent service. A pleasure to deal with.”

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Posted 11 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 11 months ago

“I always have a lot of fun when I go to Scrivens in Altrincham. The staff are amazing!”

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(Altrincham) - Posted 11 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future.

Posted 11 months ago

“As always excellent service very friendly and helpful staff,”

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Posted 11 months ago

Thank you for taking the time to leave us such a nice review!

Posted 11 months ago

“I've just call the opticians to book my step-dad an appointment for a referral earing examination and the telephone receptionist was so friendly and polite which was pleasing so I'm hoping that it's the same when I attend the appointment with him.”

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Posted 11 months ago

Thank you for the kind words!

Posted 11 months ago

“Great service”

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Posted 11 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 11 months ago

“They made me feel welcome and where very polite to talk to.”

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Posted 11 months ago

Thank you for taking the time to leave us such a nice review!

Posted 11 months ago

“My first visit and the staff and service were excellent. Accommodating and highly professional throughout. Would recommend.”

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Posted 11 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 11 months ago

“Excellent care. Very pleasant staff at every level. All very helpful and welcoming”

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Posted 11 months ago

Thank you for taking the time to leave us such a nice review!

Posted 11 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,710 reviews