Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,081 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

Metrics

Info

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

Visit Website

Phone:

0121 456 8700

Write Your review

Tell us how Scrivens Opticians & Hearing Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful fist class service at Scrivens in Kentish Town.”

Helpful Report

(Kentish Town) - Posted 1 year ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 year ago

“I have been a Scrivens customer for many years now. I have always found them helpful and efficient. Recently I had a problem with my current pair of specs and I dropped into the Ripon branch where the problem was assessed and corrected there and then. I have always found the staff helpful and cheerful.”

Helpful Report

(Ripon) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Ripon!

Posted 1 year ago

“A friendly reception and good communication skills to obtain the best results to give good service all round. Highly recommended.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Janette Ryan and Parveen excellent customer service and good advisors when getting my glasses thank you x”

Helpful Report

Posted 1 year ago

Thank you for the kind words!

Posted 1 year ago

“The service I got from the branch in Weston-super-Mare was brilliant so helpful in there even before I was a customer had a problem with one of my hearing aids needed a new tube in one of them as had broken they put new tubes for free where spectators didn't want to know so I now use them for glasses as well as hearing aids you can't beat good customer services when you need it”

Helpful Report

(Weston Super Mare) - Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Excellent customer service from Haley today. All options discussed and unbiased information given. Haley made me feel very comfortable, not pressured or rushed and all my questions answered leaving me very informed and able to make a choice to suit me.”

Helpful Report

Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Scrivens hearing aid test is the best one i have ever had. It was not rushed and fully comprehensive. My hearing aids are the best ones i have ever had. The sound is perfect and they are very comfortable. I would defiantly recommend recommend Scrivens . Mr B.Davis.”

Helpful Report

Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“I had my eyes tested by your options also bought the glasses from you when they came I couldn’t see through them so they gave me a refund for the glasses fine ,so then I went to another options and had to pay £25 because I had already had my free test from you. The option I went to couldn’t understand why my prescription from Scrivens was so different from the prescription he did I told him that because of your mistake I was out of pocket for the sum of £25.00 so he told me that because the error was scrivens I was well with in my rights to be reimbursed, both prescriptions have been to you and when I phoned customer service Ales told me to get it off specsave who did the right prescription although it was your error. So you can understand that I find that scrivens isn’t taken responsibility for the error which was made by there opticians. I am a 68 year old lady who can’t afford to be out of pocket over a mistake that your optician made. I was been generous with the one star. No recommendation from me”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We have passed your comments on to the relevant department.

Posted 1 year ago

“The optician, David, is a wonderful and very professional man. He explaind everything to me. The front of house staff are always bright, bubbly and very welcoming and helpful.”

Helpful Report

Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Very friendly and professional. Happy to help and explain.”

Helpful Report

Posted 1 year ago

Thank you for the kind words!

Posted 1 year ago

“Excellent service from all staff really took time to help and ensure everything was right.”

Helpful Report

Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“The consultation was excellent: all three persons I dealt with were not only competent but very attentive. Beyond that, a review had better wait for teh spectacular's to arrive!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“We have been visiting Scrivens for years, always great friendly service. Thank you”

Helpful Report

Posted 1 year ago

Thank you for your wonderful review!

Posted 1 year ago

“I was very happy with the service I received, all on time & very helpful.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Excellent service. A happy experience. Thank you”

Helpful Report

Posted 1 year ago

Thank you for the kind words!

Posted 1 year ago

“The staff at Diss branch are exceptionally helpful and always pleasant and kind. A good range of prices on frames to suit everyone.”

Helpful Report

Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Diss!

Posted 1 year ago

“Very nice and frendly staff very helpful and explained everything .”

Helpful Report

Posted 1 year ago

Thank you for the kind words!

Posted 1 year ago

“The Tilehurst Branch have always been fantastic for both myself, & my elderly father with whom they were very kind & patient.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Excellent service, very professional and personable. First eye test in years and they all made me feel really comfortable. Very friendly, explained everything very clearly. 10/10 thanks Willenhall branch.”

Helpful Report

Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Willenhall!

Posted 1 year ago

“The Wallasey branch have gone above and beyond with my elderly mother as she had a fall and broke her glasses, they managed to get a pair of glasses back in 2 days, the service in store was tremendous and something you don't really see in stores nowadays, I would recommend Scrivens in Liscard to anyone. 10/10.”

Helpful Report

Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,081 reviews