Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,066 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

Metrics

Info

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

Visit Website

Phone:

0121 456 8700

Write Your review

Tell us how Scrivens Opticians & Hearing Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly and professional staff. Overall I had a very good experience.”

Helpful Report

Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“All the staff were so friendly and very welcoming as soon as I walked into the store. I received such good service from all whilst having my annual sight test. I would highly recommend scrivens to all my friends and family. An outstanding store in the heart of our community.”

Helpful Report

Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“I would recommend this place to anyone in need of glasses great customer service.”

Helpful Report

Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“Very professional. Always helpful, it's a pleasure to go.”

Helpful Report

Posted 7 years ago

Hi John, thank you for your feedback, we'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Friendly helpful advice”

Helpful Report

Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“Very pleasant staff. Disappointed, however, that I wasn't informed that I could have taken my prescription elsewhere to see if I could have obtained a cheaper of spectacles.”

Helpful Report

Posted 7 years ago

Hi Richard, thank you for your feedback. We'll pass your comments on to the appropriate department for you.

Posted 7 years ago

“Very happy with the service provided.”

Helpful Report

Posted 7 years ago

Hi Michael, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“I had a very positive experience when l visited Scrivens Opticians recently with my proscription to buy new frames. The Manager was very helpful and l felt a valued customer. The frames l eventually chose were ideal and for once made me feel more attractive!!”

Helpful Report

Posted 7 years ago

Thank you for your feedback, we'll pass your comments on to the team at your local branch.

Posted 7 years ago

“I have recently visited Scrivens's Opiticians and Hearing Care and as always received a friendly welcome. All aspects of my visit was kind helpful and any questions I had were explained clearly. My prescription was efficiently dealt and received very quickly, so, yes I can say I highly recommend Scrivens. 😊”

Helpful Report

Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“Excellent service from very friendly & efficient staff.”

Helpful Report

Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“Thank you -great service and staff. The glasses I have are great and make life a lot better. I would recommend Scrivens to other potential customers.”

Helpful Report

Posted 7 years ago

Hi David, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“Excellent staff , Kelly was very helpful with everything, she helped me choose my frames which lots of people have commented on .”

Helpful Report

Posted 7 years ago

Thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“Always a good friendly service”

Helpful Report

Posted 7 years ago

Hi Roy, thank you for your feedback, we'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Staff were very polite albeit perhaps a little too chatty, however my partner recently had an eyesight test and purchased two pairs of glasses from Specsavers (the same service as I received at Scrivens) but I ended up paying nearly double what he'd paid despite the offers that I took advantage of. When my prescription glasses were ready for collection I was sent a note rather than receive a phone call or an email even though I had said I was happy to be contacted by email.”

Helpful Report

Posted 7 years ago

Thank you for bringing this to our attention. We'll pass your comments on to the appropriate department for you.

Posted 7 years ago

“I always receive friendly, knowledgeable, and efficient service from your experienced staff.”

Helpful Report

Posted 7 years ago

Hi Robin, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Very good service. Quick and smooth order process.”

Helpful Report

Posted 7 years ago

Hi Leah, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“The staff are so friendly helpful and efficient! Nothing is too much trouble .”

Helpful Report

Posted 7 years ago

Hi Sharon, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“I had a sight test recently. Although I said the reason I asked for a test was that I needed the prisms changed as I’d started to see double the optometrist gave me the same prisms again. When I received my glasses I saw double. I have had to have another test and my glasses have been sent off to have new lenses. This is not the service I have had previously. Very disappointing.”

Helpful Report

Posted 7 years ago

Hi Moyra, thank you for bringing this to our attention. If you could email customercare@scrivens.com with details of the branch you attended, they will investigate this for you.

Posted 7 years ago

“Very helpful friendly staff. Effecient ,knowledgeable and quick. Optician very thorough and also very helpful with explanation”

Helpful Report

Posted 7 years ago

Hi Anthony, thank you for your feedback. We'll pass them on to the team at your local branch.

Posted 7 years ago

“The service was very good every thing explain price off glasses fare delivery within a couple of days”

Helpful Report

Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,066 reviews