Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The care given to my elderly father for hearing aids was superb the technician we saw was so good”

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Posted 5 years ago

Hi Sandra, thank you for your wonderful review!

Posted 5 years ago

“I booked an eye test for yesterday, my first with Scrivens & Vijay was so thorough, I’ve never had a test like this before, I would recommend Scrivens 100%. My only criticism is that they gave me a hearing test first, why? If I want a hearing test I’ll see my GP”

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Posted 5 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“I be with scrivens over 15 year and now it will be my last. As it nearly be over 2 week and I not got my glasses not happy at all”

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Posted 5 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 5 years ago

“Excellent personal service from the lovely ladies at the Salford branch - all very knowledgeable, helpful, reassuring and happy to answer all my questions and explain things in great detail. Whole family have been going here for years, wouldn’t dream of going anywhere else!”

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Posted 5 years ago

Hi Linda, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“Brilliant service”

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Posted 5 years ago

Hi Heather, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Great service as usual. Staff helped me pick out some new frames which was helpful as it’s good to get another opinion on what looks good.”

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Posted 5 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“Eye test seemed fine picked frames varifocils ordered a long wait for delivery when arrived looked perfect I could see perfect but could not read after been re- measured found to be completely different from original measurements another long wait these glasses where not cheap could have got same lenses in 7 days less than half price online”

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Posted 5 years ago

Hi Paul, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 5 years ago

“I've been to a few different opticians in the past, and I have to say I found Scrivens to be the best. Not pushy in which frames they recommend, it was entirely left to my choice, the optician who tested my eyes explained every procedure she was carrying out, found the whole experience professionable , friendly , laid back and felt at ease, . Very pleased with the frames I chose, although I have yet to collect them , I would recommend Scrivens to friends and family”

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Posted 5 years ago

Hi Gary, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“I felt quite anxious at the thought of having my eyes tested but there was no need, I felt very comfortable and the people in Bromyard were very reassuring and helpful. Would thoroughly recommend this optician. Looking forward to collecting my new glasses. Thank you Bromyard.”

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(Bromyard) - Posted 5 years ago

Hi, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 5 years ago

“The staff at Sutton Branch were helpful and very friendly.”

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Posted 5 years ago

Hi Michael, thank you for the kind words! We’re so happy your visit at our Sutton branch went so smoothly.

Posted 5 years ago

“Excellent service as usual especially in the current Covid environment. Thought and understanding from all staff from the front door until my exit. Perfect yet again.”

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Posted 5 years ago

Hi Dave, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“I went in for a routine Eye test & was put at easy right away & everything was explained to myself as their went along. The eye test was carried out very safe & effectively. The after care service was also very good while I was choosing new glass. I was also offered an hearing test while I was waiting for my Eye test which was really good to know.”

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Posted 5 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“all ,was ok and fine”

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Posted 5 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“Very pleased with service received”

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Posted 5 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience,

Posted 5 years ago

“Well pleased many thanks.”

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Posted 5 years ago

Hi Catherine, thank you for your wonderful review!

Posted 5 years ago

“Staff all very friendly and welcoming especially Jo.”

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Posted 5 years ago

Hi Rachel, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“The staff were so respectful, kind & attentive.”

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Posted 5 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“I have just returned from your Fleetwood branch having had my eye test and choosing new glasses, the three lovely ladies there ( two ladies on the desk and optician) need to be commended on their outstanding service. Nothing was too much trouble and even though I wasn't looking forward to wearing the mask throughout the appointment they made it all very comfortable and safe. Even though I am entitled to free tests elsewhere I have been coming to Scrivens for years, I believe they are the best and would rather pay for the eye test, quality glasses and the personal touch I receive. Once again thank you ladies for all your help and kindness today and keep up the good work!”

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(Fleetwood) - Posted 5 years ago

Hi Andrea, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“Very welcoming & friendly. Good help & advice when choosing my new frames. My eye checks were very thorough”

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Posted 5 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“Very welcoming & friendly. Good help & advice when choosing my new frames. My eye checks were very thorough”

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Posted 5 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews