Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,023 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After years going to another optician I wish had gone to Scrivens sooner, the service was very friendly but excellent,”

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Posted 4 years ago

Hi Jacqueline, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 4 years ago

“Excellent team, and service. Would recommend.”

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Posted 4 years ago

Hi Lee, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 years ago

“The staff are very friendly and helpful, whilst providing a great service. The eye test was very thorough and I gained invaluable eye care advice.”

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Posted 4 years ago

Hi Laura, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 years ago

“Excellent service great staff very helpful and friendly. Everything was clean and I had no worries about covid as the staff cleaned everything after it had been touched. They were wonderful”

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Posted 4 years ago

Hi Sarah, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 years ago

“Very pleased with the eye test . My glasses are great no problems very happy . The staff were very helpful and friendly 🙂. My hearing test also went well.”

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Posted 4 years ago

Hi Diane, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses.

Posted 4 years ago

“had to return glass’s has reading glass’s gave headache and driving glass’s did’nt appear to be correct also”

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Posted 4 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 4 years ago

“Got my prescription completely wrong still waiting for my glasses”

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Posted 4 years ago

Hi, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 4 years ago

“Optometrist was very helpful, knowledgable and answered all my questions and was on time. Eye test went smoothly”

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Posted 4 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“Very good service,I will recommend if anyone one needs to book appointment, I’m so glad quick service and I’m giving more than 5* Thank you”

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Posted 4 years ago

Hi Charnjit, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 4 years ago

“Very friendly staff and thorough eye test given”

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Posted 4 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 years ago

“Very friendly staff and thorough eye test given”

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Posted 4 years ago

“The best opticians I have ever used. Professional, efficient, great choice of frames and the staff are so friendly and approachable”

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Posted 4 years ago

Hi Karen, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 years ago

“I am so glad I tried Scrivens. I am not really sure why I changed but I guess I had been used to good but mediocre service from my previous optician and decided to "try them out". From start to finish, the entire team were great. The staff obviously loved what they were doing and they were friends with each other which really shone through. Glasses were delivered promptly and fitted perfectly, plus I had one pair half price. Thank you Scrivens, many companies could learn a lot about customer service from this team.”

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Posted 4 years ago

Hi Stephen, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses.

Posted 4 years ago

“A brilliant team hearing and sight very professional and curtious thank you!!!”

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Posted 4 years ago

Hi Alan, thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“After 10 weeks and four attempts to get my glasses right at another opticians I decided to try Scrivens opticians. What a blessing I did. I had an eye test which was very thorough and also they gave me a free hearing aid test. After two weeks I got the call to come and pick up my glasses. What a relief it was, that they had done a superb job. I would recommend Scrivens to anyone.”

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Posted 4 years ago

Hi Peter, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 4 years ago

“I have never had anything to do with Scrivens before till I had my eyes checked because of Diabetes. They were superb. Thank you”

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Posted 4 years ago

Hi Charles, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 years ago

“Sarah and the young lad are one of the best customer care teams. Not only are they nice to me and I sure other customers, but also get on well as a team. Cheer me up every time I go in. Sarah is the main reason I stay after my major eye accident in 2018. Will never forget Sarah and Scriven support. Brenda”

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Posted 4 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 years ago

“I was delighted with every aspect of my visit to Scrivens, Sherborne. My eye test was very thorough and I received excellent advice and care. At no time was there any pressure or hard sell, in fact the opposite was true and I came away very satisfied with the options available to me. Thank you.”

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(Sherborne) - Posted 4 years ago

Hi Alison, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 4 years ago

“The optician, Kerry, at the Ringwood branch was excellent as usual .”

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(Ringwood) - Posted 4 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“Thank you for such attentive, friendly and caring service.”

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Posted 4 years ago

Hi Olover, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 4 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,023 reviews