Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Visited Scrivens after having a difficulty at Boots. Scrivens listened to my wife and myself. They way they responded was really good. The staff were honest, straightforward, friendly and very helpful. We are converts. There was no pressure to buy anything but wee came out with two new pairs of glasses plus some clip on shades. Good on you.”

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Posted 7 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

“The present staff of Scrivens at Ely are helpful, efficient and friendly. The shop itself offers a calm environment allowing time for one to choose new frames without pressure to make a quick decision - as a result I am very happy with my new glasses and new sunglasses.”

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Posted 7 years ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 7 years ago

“The eye test was very thorough and the optician extremely patient with me. The staff generally were very helpful and gave good advice when selecting the necessary glasses and were not pushy into buying expensive designer frames. I would certainly recommend Scrivens Opticians.”

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Posted 7 years ago

Hi Ray, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 7 years ago

“Friendly, profesional service from the team at Oxley. Cant fault them at all.”

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Posted 7 years ago

Hi Pam, thank you for taking the time to leave us such a nice review!

Posted 7 years ago

“Went to Scrivens opticians in Bitterene Southampton Proper qualified optician who spotted a medical problem that was missed by Boots opticians. Sent the patient to eye casualty. May have saved her sight Thank you”

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(Southampton Bitterne) - Posted 7 years ago

Hi Angela, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Southampton.

Posted 7 years ago

“I had very efficient and friendly service from the staff at Scrivens recently. First occasion was just an adjustment to my old spectacles. Secondly, when I was concerned about headaches. I had examination and was fitted for new ones. Very satisfied.”

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Posted 7 years ago

Hi Rosemary, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 7 years ago

“Still trying to get glasses to fit correctly. They are crooked. The Optician is swapping frames?? No phone call yet. All young and inexperienced. I am still hopeful.”

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Posted 7 years ago

Thank you for letting us know know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 7 years ago

“Both the Tonbridge and Tunbridge Wells branches have friendly, knowledgeable staff. Highly recommended. Just update the stores please.”

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Posted 7 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branches.

Posted 7 years ago

“I booked my yearly appointment and was given a date that suited me. I had a phone call to tell me that my glasses were in and ready to be picked up and I was very pleased as it was less than a week in total. Very efficient store and happy to stay with them.”

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Posted 7 years ago

Hi Chris, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 7 years ago

“Staff were helpful & optician explained everything clearly. Glasses were of good quality but quite expensive in my opinion. As I am now retired O needed to keep the price reasonable. I picked the mid price range & l am pleased with the results.”

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Posted 7 years ago

Hi Alan, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 7 years ago

“Very friendly and helpful staff. The testing was very thorough and everything was explained. Service was excellent and nothing was too much trouble. Glasses were available in 7 days. Would recommend.”

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Posted 7 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

“Lovely friendly staff”

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Posted 7 years ago

Thank you for taking the time to leave us such a nice review!

Posted 7 years ago

“Went to Scrivens today,. I have asked if they could replace a missing screw on my glasses, they had to phone the lab and I was told it would cost £25 and they had to send glasses to the lab as they are designer. The same thing happened in the past very expensive and uninterested Scrivens, service below 0 on both branches I went, the assistant was more interested to make me an appointment for an eye test.”

Helpful Report

Posted 7 years ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 7 years ago

“Excellent customer service to Jo and Lutchmee”

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Posted 7 years ago

Hi Louis, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 7 years ago

“As usual, helpful, friendly and efficient.”

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Posted 7 years ago

Thank you for taking the time to leave us such a nice review!

Posted 7 years ago

“I have used Scrivener for many. I have not been tempted to go elsewhere ears because I have always been more than happy with the efficient and professional treatment I have received for both eyesight and hearing problems.”

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Posted 7 years ago

Thank you for taking the time to leave us such a nice review!

Posted 7 years ago

“Very polite, friendly and professional. They have always shown great flexibility in helping me to find the ideal glasses.”

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Posted 7 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 7 years ago

“A good service of optical and hearing care”

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Posted 7 years ago

Hi Chris, Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 7 years ago

“Quick but careful service, very efficient and spectacles are excellent.”

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Posted 7 years ago

Hi Terence, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

“You was very helpful and l loved my new glasses”

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Posted 7 years ago

Hi Marion, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews