Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,066 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I gave a 3 because your lack of hinged frames is not good. I cannot wear either of the frames a recurved from this firm as they keep falling off. I am no impressed”

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Posted 6 years ago

Hi Ingrid, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 6 years ago

“Very good service and very nice staff”

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Posted 6 years ago

Hi Andy, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“Great staff and service.”

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Posted 6 years ago

Hi Colin, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“a good, reliable and very friendly service and a good selection of frames overall very professional”

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Posted 6 years ago

Hi Ian, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 6 years ago

“So pleased with our glasses , The staff are amazing and very helpfull . We will be back .”

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Posted 6 years ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We look forward to assisting you again in future.

Posted 6 years ago

“Great service and great staff.”

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Posted 6 years ago

Hi Jackie, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“All staff very helpful & friendly with 1st class service”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“From start to finish very professional in all aspects of service.”

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Posted 6 years ago

Hi David, thank you for your wonderful review! We’ll pass your comments onto your local branch and we look forward to assisting you again in future.

Posted 6 years ago

“Went in for a new pair of glasses. Everyone was very nice and helpful with a good deal of patience trying to find the right frames for me. Thank you.”

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Posted 6 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 6 years ago

“All staff were professional and supportive throughout. Never felt pressured in making final decision. Spoilt for choice on various styles of glasses available. Would definately go back.”

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Posted 6 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Very friendly experienced staff”

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Posted 6 years ago

Hi Liz, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 6 years ago

“RIP OFF do not go there”

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Posted 6 years ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 6 years ago

“very pricey Get other quotes be shop smart and if you have elderly relative please attend with them to guide them thro the purchase .”

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Posted 6 years ago

Thank you for letting us know about this, your feedback helps us get better. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 6 years ago

“Not the greatest range of frames but I found what I wanted easily enough. Staff very helpful and the optometrist was brilliant. Will go back for my next pair.”

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Posted 6 years ago

Thank you for your review! We're delighted to hear you are happy with your new glasses. We look forward to assisting you again in future.

Posted 6 years ago

“Not happy either services had new glasses and checks at New branch as moved after several emails from old branch rang head office they said will sort still getting email service at new branch very bad and glasses not good at all good will have to return”

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Posted 6 years ago

Thank you for letting us know know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 6 years ago

“My Mum had a hearing test in June with Scrivens. She only has hearing in one ear due to an acoustic neuroma so wanted to ensure that the hearing in her other ear is ok. She was told by the audiologist that she did still have some hearing in that ear, which could be improved with a hearing aid. Obviously, she was happy about this and was looking forward to being able to hear with both ears again, as she finds it very difficult in noisy environments to have conversations. She paid a deposit for her hearing aid. She went back on 26th July and was told that the audiologist that had assessed her had made a mistake with the hearing test. She was re-assessed and was told that she only had hearing in one ear and that a hearing aid wouldn’t help. Obviously she was upset about this. Scrivens had given her false hope that she would be able to hear fully again, and haven't done anywhere near enough to make up for this. This is completely unacceptable. They could have contacted her to inform her of this, rather than her going to the shop and expecting to pick up her hearing aid. She was told that she would get a refund for the deposit that she'd paid ‘as soon as possible’, yet she is still waiting - three weeks later. Customer service contacted her today but refused to give any indication when this would be provided. She has, so far, not received a proper apology from Scrivens head office. If Scrivens staff disappoint someone in this way then an apology, from head office, should be provided immediately. The refund should also be provided immediately. Scrivens have, through their failures, upset my Mum and continue to do so. This should’ve been sorted out already and, as it hasn't, it shows the lack of interest it has in its customer’s welfare. We will not be using Scrivens in the future!”

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Posted 6 years ago

Hi Chris, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We're going to investigate your feedback further so if you could email customercare@scrivens.com with your mother's details we will look into this for you.

Posted 6 years ago

“Had &250 glasses bi focal couldn't read and distance was terrible blurred told they will get better absolute rubbish 1 experience was enough”

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Posted 6 years ago

“Great customer service”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Chesterfield branch ( Rob and Tracey) have once again sorted out my problems. I know that any problem however small will be sorted out in a friendly efficient way by Tracey and her team.”

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Posted 6 years ago

Hi Mrs C, thank you for your wonderful review! We’ll pass your comments onto the team at Chesterfield and we look forward to assisting you again in future.

Posted 6 years ago

“At the first they have care because they never stop to reminding me that my time is due for another check up And the staff they welcoming”

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Posted 6 years ago

Hi Samuel, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 6 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,066 reviews