Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The examination was very thorough, as usual, and the staff listened to my requirements. I was helped to choose frames and lenses appropriate to my needs and the complete spectacles were ready for me to collect very quickly.”

Helpful Report

Posted 7 years ago

Hi Dr Ramsden, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

“Very warm and friendly reception. Seen quickly and dealt with professionally.”

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Posted 7 years ago

Hi Alan, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 7 years ago

“Absolutely amazing customer care, everyone was really kind and seemed genuinely to care that I was able to find a pair of frames within my price budget. I'd definitely go back when I next need glasses, and would not hesitate to recommend them.”

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Posted 7 years ago

Thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 7 years ago

“You have a very friendly efficient team at Halesowen. Great guidance on which service(s) meet individual needs. Thank you for your great customer service. Special mention to Nicole who is an asset to your organisation.”

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Posted 7 years ago

Hi Joanne, thank you for your wonderful review! We’ll pass your comments onto the team at Halesowen, and we look forward to assisting you again in future.

Posted 7 years ago

“Had a wonderful experience at Scrivens Maidenhead , the optician took great care and was very professional and the 2 ladies were great at helping me choose glasses.”

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Posted 7 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

“Staff In the store are always very friendly and knowledgeable”

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Posted 7 years ago

Hi Christine, thank you for taking the time to leave us such a nice review!

Posted 7 years ago

“Very friendly and efficient staff who were well knowledgeable about their products and gave good advice. Very pleased with my first visit and my new glasses.”

Helpful Report

Posted 7 years ago

Hi Christina, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 7 years ago

“Extremely Knowledgeable staff that takes the time to ensure that you get the best service. A pleasure to visit. Thank you.”

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Posted 7 years ago

Hi David, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

“I gave a 3 because your lack of hinged frames is not good. I cannot wear either of the frames a recurved from this firm as they keep falling off. I am no impressed”

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Posted 7 years ago

Hi Ingrid, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 7 years ago

“Very good service and very nice staff”

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Posted 7 years ago

Hi Andy, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 7 years ago

“Great staff and service.”

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Posted 7 years ago

Hi Colin, thank you for taking the time to leave us such a nice review!

Posted 7 years ago

“a good, reliable and very friendly service and a good selection of frames overall very professional”

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Posted 7 years ago

Hi Ian, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 7 years ago

“So pleased with our glasses , The staff are amazing and very helpfull . We will be back .”

Helpful Report

Posted 7 years ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We look forward to assisting you again in future.

Posted 7 years ago

“Great service and great staff.”

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Posted 7 years ago

Hi Jackie, thank you for taking the time to leave us such a nice review!

Posted 7 years ago

“All staff very helpful & friendly with 1st class service”

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Posted 7 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 7 years ago

“From start to finish very professional in all aspects of service.”

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Posted 7 years ago

Hi David, thank you for your wonderful review! We’ll pass your comments onto your local branch and we look forward to assisting you again in future.

Posted 7 years ago

“Went in for a new pair of glasses. Everyone was very nice and helpful with a good deal of patience trying to find the right frames for me. Thank you.”

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Posted 7 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 7 years ago

“All staff were professional and supportive throughout. Never felt pressured in making final decision. Spoilt for choice on various styles of glasses available. Would definately go back.”

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Posted 7 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

“Very friendly experienced staff”

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Posted 7 years ago

Hi Liz, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 7 years ago

“RIP OFF do not go there”

Helpful Report

Posted 7 years ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 7 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews