Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always so happy with my apts at Scrivens for my annual eye test. Everyone so helpful and always pleasant.”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“I recently had a problem with the lenses in my glasses so returned to the shop and they immediately stealth with the issue very promptly”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Prompt and good service.”

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Posted 6 years ago

Thank you for the kind words! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“Excellent personal customer service”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“I received a professional, friendly and efficient service. I had a thorough eye examination and hearing test, all for £10, which I thought was excellent value for money. My new glasses came very promptly .”

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Posted 6 years ago

Thank you for the kind words! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“Great professional service. Best sight test I’ve had and hearing too! Bonus”

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Posted 6 years ago

Thanks for the excellent review Catherine! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Scrivens Bishop Auckland Received first class service. All staff friendly and knowledgeable. Non biased advise and guidance given on selecting frames. Many thanks.”

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Posted 6 years ago

Thank you for the kind words! We’re so happy your visit at our Bishop Auckland branch went so smoothly

Posted 6 years ago

“Great choice of frames. The lens were fantastic very clear and looks good”

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Posted 6 years ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 6 years ago

“This is simply to say that Nina in your Clifton shop was extremely helpful - as the manager has also been. Nina sorted out an NHS hearing aid which had not been set up properly - or indeed at all - in minutes.”

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Posted 6 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Clifton.

Posted 6 years ago

“Staff are veru friendly and helpful, and the advice they gave was much appreciated.”

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Posted 7 years ago

Thanks for the excellent review Paul! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

“Loughborough branch expensive c/w others in town. After sales service for defective frame poor. Local manager no help, just a cop out to centralised customer service. Avoid. There are better opticians who care about their customers.”

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Posted 7 years ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 7 years ago

“Excellent service, no waste of time”

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Posted 7 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 7 years ago

“Excellent service by polite and pleasant staff.”

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Posted 7 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

“Very good professional service . Excellent customer relations and advice .Keep up the great work !”

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Posted 7 years ago

Hi Mr Brienza, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

“Due to your savers cut back in staffing at your Crewe branch over the last year or so I have decided I am moving to a new option. Most of the time you only have one staff member & that is the lady who takes the calls& books the appointments etc this to me is not acceptable I bet you have lost quite a large number of people due to your savere cut back in staffing I am supprised you are still open in Crewe.”

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Posted 7 years ago

Hi Barry, Thank you so much for your review, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 7 years ago

“Hi the opticians care is great , I’ve been a customer from the late 80s in Enfield but for for the last 14 yrs the wgc branch has looked after my eyes 👀 the manager always has a smile on her face .. I would just like to thank the staff for their great customer care especially with split lenses , thank you 🙏”

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Posted 7 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our Welwyn Garden City branch.

Posted 7 years ago

“My 1st eye test at age 42 and I can honestly say I was abit nervous but I had no need to have worried, lovely staff members and my glasses arrived really quick .”

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Posted 7 years ago

Hi Bev, Thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 7 years ago

“Very efficient service (vision and contact lens) and very friendly staff too!”

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Posted 7 years ago

Hi Irene, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

“A very good caring service. The staff did their work as expected.”

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Posted 7 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 7 years ago

“I thought the staff where very helpful and caring. They do look after their clients very well.”

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Posted 7 years ago

Hi Amanda, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 7 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews