Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You can be assured that you will receive the most professional,friendly and courteous service from Liz and her team at Royton branch of Scrivens Highly recommended”

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Posted 7 years ago

Hi Mary, thank you for your wonderful review! We’ll pass your comments onto the team at Royton, and we look forward to assisting you again in future.

Posted 7 years ago

“Very friendly and helpful staff at Penistone.”

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(Penistone) - Posted 7 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 7 years ago

“Having had a good pair of glasses from yourselves , I was unable to let complete the guarantee to the makers of the lenses .”

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Posted 7 years ago

Hi Paul, thank you for letting us know know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 7 years ago

“Everyone was very professional and took great care of me and my needs. Great team”

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Posted 7 years ago

Hi Maria, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 7 years ago

“Really good comprehensive test with professional workers”

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Posted 7 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 7 years ago

“Very helpful staff”

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Posted 7 years ago

Hi Jenny, thank you for taking the time to leave us such a nice review!

Posted 7 years ago

“Lovely staff, very helpful. Excellent service. would highly recommend.”

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Posted 7 years ago

Hi Julie, thank you for taking the time to leave us such a nice review!

Posted 7 years ago

“I visited Chesterfield branch and received a very pleasant welcome by the reception team. Staff courteous and professional. I received the same high level of service when I collected my new glasses too. I would highly recommend this branch based on service, cleanliness of the store, customer focus and choice of glasses available.”

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Posted 7 years ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 7 years ago

“Best glasses I have had been with specsavers25 years these are the first pair glasses to work”

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Posted 7 years ago

Hi Brian, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

“Eye test was thorough, prescription spectacles were made and delivered in a very short time and the dispensing was efficient and ensured the new glasses were a perfect and comfortable fit. Friendly and polite staff made for a pleasant experience.”

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Posted 7 years ago

Hi Christopher, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 7 years ago

“I was so pleased and happy! The staff was amazing and so kind with me! Thank you!!!”

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Posted 7 years ago

Hi Nikolina, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 7 years ago

“Not sure if it’s the right place to give my opinion on the Scrivens NHS hearing aids. I can’t see any other site. I booked an appointment with my GP to have my NHS hearing test and when I arrived I was told she couldn’t see me as she was running late and I would have an appointment sent in two weeks time, well six weeks on I hadn’t heard a thing so I phoned customer service at Edgbaston and asked for a further appointment I was told they didn’t have a diary for my GP, they didn’t have a diary for a GP near to me but they did book me appointment with the GP that was further away. Was not really happy with the hearing aid test as the lady seemed quite abrupt I don’t know if she was running late. But I know I didn’t feel comfortable with her. She couldn’t get the leads to fit into her computer to transfer my results of my test into my hearing aids, I asked if she was going to do a mould of my ears but she said no she was going to use the old earpieces that I had for a few years I then asked if I could have one of the Smaller earpieces and she just said no I needed the larger ones and she was going to use my old ones and just connected it up with a new tube. I wasn’t given any information of any after-care at all, just given a card for collecting new batteries which was at a different surgery again. So just left with not knowing what to do now or even which scriveners I should go to. So unfortunately I haven’t had a good experience with Scrivens and NHS hearing aids. I was just wondering if I went privately for a hearing aid, would I be told I would have to have the larger earpieces, I don’t think so. So disappointed with my experience with there new NHS contract”

Helpful Report

Posted 7 years ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 7 years ago

“Always very happy with the service and staff.”

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Posted 7 years ago

Thank you for taking the time to leave us such a nice review!

Posted 7 years ago

“Staff are always very friendly and helpful and try to fit you in where ever possible. Always have offers on to help with price of eye tests and frames. If you have any problems with glasses after purchase always pleased to help.”

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Posted 7 years ago

Hi Debby, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

“We took our daughter who has some problems to scrivener in herne bay after being discharged by the hospital and found it to be easier for her to have her eyes tested by the staff in the shop who had were both professional and patient with her and seemed to understand and know how to deal with her extra needs. Thank you.”

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Posted 7 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Herne Bay.

Posted 7 years ago

“I had a couple of " hiccups " along the route of obtaining my new glasses all resolved politely & efficiently by the Horforth manager & " resident" optician”

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Posted 7 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Horsforth

Posted 7 years ago

“Courteous senior staff always dealt with in a professional manner”

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Posted 7 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 7 years ago

“Excellent service, Angela Clay was very experienced-and helpful .”

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Posted 7 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 7 years ago

“Excellent service from my local Scrivens which I have been going to for more than 20 years. Mr Hunter is an exceptional optician.”

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Posted 7 years ago

Thanks for the excellent review Linda! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

“Excellent service, very friendly helpful staff who are a credit to the company.”

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Posted 7 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 7 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews