Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly and helpful staff.”

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Posted 7 years ago

Thank you for taking the time to leave us such a nice review!

Posted 7 years ago

“Brilliant service staff very helpful, will definitely return, very happy with my glasses”

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Posted 7 years ago

Hi Karen, Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 7 years ago

“Thank you Doreen Birmingham City Centre Branch you have been amazing , you always know what frames suit me and always helps me choose ,nothing is to much trouble . I wouldn’t go any where else the designer frames are fab I have a great collection 😀 All the staff are friendly and helpful and I wouldn’t go any where else .”

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Posted 7 years ago

Hi Jacqui, Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

“The cost of lenses is far too high and you have to pay to have them put in. Have been with this opticians for years but won’t be using them again”

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Posted 7 years ago

Hi Graham, thank you for your feedback. We’ll pass your comments on to the appropriate department for you.

Posted 7 years ago

“Excellent service, friendly staff”

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Posted 7 years ago

Thank you for taking the time to leave us such a nice review!

Posted 7 years ago

“I like scrivens as the staff are lovely and caring and helpful when choosing frames they know just what looks right. Definitely recommend them.”

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Posted 7 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 7 years ago

“The service is very good the quality of the spectacles is also very good The staff is very friendly and attentive to your needs”

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Posted 7 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

“Excellent service from the Halesowen branch and manager Dee . I have been using this branch for many years . I wouldn’t dream of going anywhere else .”

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Posted 7 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

“my glasses were ready in a week and they are fine my hearing test went well also all was ok so I was told very nice lady did it she was very helpfull”

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Posted 7 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 7 years ago

“Excellent service. Staff always friendly and helpful.”

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Posted 7 years ago

Hi Linda, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 7 years ago

“I was very pleased with the attention I got from staff in Wimborne (Dorset) recently. My glasses were perfect and I would definitely return for further eye tests or glasses replacements.”

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Posted 7 years ago

Hi Philip, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto the team at Wimborne, and we look forward to assisting you again in future.

Posted 7 years ago

“In both professions you are put at ease and well informed throughout the consultation. There is never pressure on you to purchase anything just excellent advice.I can not rate the staff to highly and enjoy my visits every time.”

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Posted 7 years ago

Hi Bruce, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

“really friendly staff and very attentive, great service”

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Posted 7 years ago

Hi Stephen, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 7 years ago

“The staff are very friendly and helpful make you feel welcome and make sure everything is okay”

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Posted 7 years ago

Hi Angela, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 7 years ago

“Excellent service for both myself and children... will definitely return and recommend... Thank you... (Customer service excellent - link not working to report 5* service)”

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Posted 7 years ago

Thank you for taking the time to leave us such a nice review!

Posted 7 years ago

“I had two NHS hearing aids fitted in March at the Clacton branch that was fine...but have not received any batteries which I'm now out of! Have tried contacting Clacton branch but the phone goes to the Drs Surgery? Also tried sending emails to scrivens but won't send? Absolute shambles!”

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Posted 7 years ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We'll pass your message on to our Customer Care team immediately.

Posted 7 years ago

“Lovely friendly staff and calm environment. Having purchased adult glasses and a pair of child glasses we were told they would be in store in just over a week. Unfortunately when we went to collect them were we told no one could check the child’s glasses for a further 8 days at our local branch or 7 days at another branch, 13 miles away. We were not told about the delay when booking the appointment or when we were at the appointment. We could have bought the glasses elsewhere given there are another three opticians on the high street. Perhaps not an ideal choice for kids glasses due to inconvenience of too few optometrists to fit the glasses once in store.”

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Posted 7 years ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 7 years ago

“Excellent service with helpful advice.”

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Posted 7 years ago

Thank you for taking the time to leave us such a nice review!

Posted 7 years ago

“Excellent friendly service by all members of staff, who conduct themselves with true professionalism.”

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Posted 7 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 7 years ago

“We haven't had any service so far. The initial home visit was 6weeks ago and still no follow up of any kind and no hearing aids. If I could have given you no stars I would have!”

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Posted 7 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews