Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very pricey Get other quotes be shop smart and if you have elderly relative please attend with them to guide them thro the purchase .”

Helpful Report

Posted 7 years ago

Thank you for letting us know about this, your feedback helps us get better. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 7 years ago

“Not the greatest range of frames but I found what I wanted easily enough. Staff very helpful and the optometrist was brilliant. Will go back for my next pair.”

Helpful Report

Posted 7 years ago

Thank you for your review! We're delighted to hear you are happy with your new glasses. We look forward to assisting you again in future.

Posted 7 years ago

“Not happy either services had new glasses and checks at New branch as moved after several emails from old branch rang head office they said will sort still getting email service at new branch very bad and glasses not good at all good will have to return”

Helpful Report

Posted 7 years ago

Thank you for letting us know know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 7 years ago

“My Mum had a hearing test in June with Scrivens. She only has hearing in one ear due to an acoustic neuroma so wanted to ensure that the hearing in her other ear is ok. She was told by the audiologist that she did still have some hearing in that ear, which could be improved with a hearing aid. Obviously, she was happy about this and was looking forward to being able to hear with both ears again, as she finds it very difficult in noisy environments to have conversations. She paid a deposit for her hearing aid. She went back on 26th July and was told that the audiologist that had assessed her had made a mistake with the hearing test. She was re-assessed and was told that she only had hearing in one ear and that a hearing aid wouldn’t help. Obviously she was upset about this. Scrivens had given her false hope that she would be able to hear fully again, and haven't done anywhere near enough to make up for this. This is completely unacceptable. They could have contacted her to inform her of this, rather than her going to the shop and expecting to pick up her hearing aid. She was told that she would get a refund for the deposit that she'd paid ‘as soon as possible’, yet she is still waiting - three weeks later. Customer service contacted her today but refused to give any indication when this would be provided. She has, so far, not received a proper apology from Scrivens head office. If Scrivens staff disappoint someone in this way then an apology, from head office, should be provided immediately. The refund should also be provided immediately. Scrivens have, through their failures, upset my Mum and continue to do so. This should’ve been sorted out already and, as it hasn't, it shows the lack of interest it has in its customer’s welfare. We will not be using Scrivens in the future!”

Helpful Report

Posted 7 years ago

Hi Chris, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We're going to investigate your feedback further so if you could email customercare@scrivens.com with your mother's details we will look into this for you.

Posted 7 years ago

“Had &250 glasses bi focal couldn't read and distance was terrible blurred told they will get better absolute rubbish 1 experience was enough”

Helpful Report

Posted 7 years ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 7 years ago

“Great customer service”

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Posted 7 years ago

Thank you for taking the time to leave us such a nice review!

Posted 7 years ago

“Chesterfield branch ( Rob and Tracey) have once again sorted out my problems. I know that any problem however small will be sorted out in a friendly efficient way by Tracey and her team.”

Helpful Report

Posted 7 years ago

Hi Mrs C, thank you for your wonderful review! We’ll pass your comments onto the team at Chesterfield and we look forward to assisting you again in future.

Posted 7 years ago

“At the first they have care because they never stop to reminding me that my time is due for another check up And the staff they welcoming”

Helpful Report

Posted 7 years ago

Hi Samuel, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 7 years ago

“Visited Witney branch today for eye test booked at short notice. All staff, especiallyJacqueline and Mr Cohen, very patient and reassuring as have been experiencing headaches. Ordered two new pairs glasses. Thank you.”

Helpful Report

Posted 7 years ago

Hi JJ, thank you for your wonderful review! We’ll pass your comments onto the team at Witney, and we look forward to assisting you again in future.

Posted 7 years ago

“I had a hearing test today at Altrincham Medical Practice, Scrivers staff never showed up nor bothered to let anyone know that they don't have plans to come. So all the people in the waiting room spent and at least hour and a half waiting for nothing... I would have put zero stars if allowed...”

Helpful Report

Posted 7 years ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. Please be assured that we will be passing this on to the appropriate department for you.

Posted 7 years ago

“I told the staff I only wanted reading glasses and for looking at my computer. However when I picked up they had different lenses in that I had not asked for. I wondered why it was so expensive. I was told to give it a chance and I would get used to them. I didnt. In the end after weeks of going in to the opticians they changed them. This also took a lot of time. I only had a £25 refund for the two pairs of glasses that cost me over £300. I feel as though I was conned with the prices”

Helpful Report

Posted 7 years ago

Hi Susan, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 7 years ago

“The eye examination was fine. I was told I needed new reading glasses. As I had not had new glasses for about 7 years, I accepted this. When I got home and started using the new glasses they did not feel right. I could read better with my old glasses. I went back to the shop, and I was given another eye test and was told the new glasses were correct. I can still read better with my old glasses. I feel I have wasted £138 on new glasses I did not need. I will be going to a different opticians next year.”

Helpful Report

Posted 7 years ago

Hi Robin, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 7 years ago

“The staff at Scrivens Royston branch are always very helpful & friendly. I would like to give special recognition to Hilary who is always very welcoming & helps make my children very comfortable when they go for their eye test. Over all a very good service!!”

Helpful Report

Posted 7 years ago

Hi Claire, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

“Very good costomer service. Very good at answering questions of concern. Efficient. Very pleased with fast response, had my glasses with 48hrs. Fitted to perfection ,cleaned. An presented in nice. Protective boxes. Cannot fault scrivens. Very good team.”

Helpful Report

Posted 7 years ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 7 years ago

“Staff are always pleasant and helpful. They give useful advice and explanations regarding tests and purchases and also take the time to discuss options.”

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Posted 7 years ago

Hi Sylvia, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 7 years ago

“Very happy with the service of everyone.They are experienced, professional and treat their customer with respect,Thank you very much.”

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Posted 7 years ago

Thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 7 years ago

“Absolutely amazing staff very friendly and look after u well highly recommend to anybody”

Helpful Report

Posted 7 years ago

Hi Peter, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 years ago

“Very caring and polite staff”

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Posted 7 years ago

Hi Minh, thank you for taking the time to leave us such a nice review!

Posted 7 years ago

“Great service. Excellent customer care. Friendly helpful staff.”

Helpful Report

Posted 7 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 7 years ago

“Excellent friendly service as usual. The staff are helpful and efficient. Very pleased with my new glasses.”

Helpful Report

Posted 7 years ago

Hi Patricia, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 7 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews