Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,704 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very careful and detailed test with considerate optometrist. Similar personal care when choosing frames and lens specifications. Very attentive and professional staff.”

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Posted 3 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 months ago

“Do not use Scrivens for NHS hearing aids there customer service is none existant continually send wrong fittings so your hearing aids are useless and you are tied to them for 3 very long years. Due to there inability to issue correct tubes and domes l have been living in a silent world again.”

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Posted 3 months ago

“Excellent service in Pocklington from Richard Vanessa and Jannine. The staff are a credit to your company. Very professional kind and polite”

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(Pocklington) - Posted 3 months ago

Thank you for taking the time to leave us such a nice review!

Posted 3 months ago

“Scrivens in Swadlincote are great. Staff are all friendly and cheerful as well as efficient. I have my ears as well as eyes looked after and highly reccomend them.”

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(Swadlincote) - Posted 3 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Swadlincote.

Posted 3 months ago

“Brilliant ladies and very good at their jobs! Friendly and your never rushed! The best eye care the lady was excellent 😃”

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Posted 3 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 months ago

“I have been going to coronation square, Edinburgh place for years, the staff are all lovely, Gennaro the manager and Theresa and Charlene are lovely staff, very helpful and knowledgeable and they listen to what you need and give you the best service, Mo the optometrist is very very good at his job and such a lovely person, definitely deserves 5 stars.”

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(Cheltenham) - Posted 3 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 3 months ago

“I have been to this shop for two pairs of glasses at two different times I have found the staff to be very helpful the glasses are of a very high standard even if you get the lowest price frames I feel specsavers could learn a lot from them with the Custer care and lens Quality thank you”

Helpful Report

Posted 3 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 months ago

“Very helpful attentive and friendly!!”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave us such a nice review!

Posted 3 months ago

“My first eye test i quite a few years ,booked on line and got in the next day.the service in the shop was very friendly and the eye test was done very professionally .”

Helpful Report

Posted 3 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 months ago

“Very friendly took there time with my eye test”

Helpful Report

Posted 3 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 months ago

“Professional and friendly service as always”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review!

Posted 3 months ago

“Efficient, on time, helpful & polite - what more can you want?”

Helpful Report

Posted 3 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 months ago

“I made an error with my appointment, and the staff were amazing at sorting out a new appointment (and apologised even though it was my error!). New appointment occurred, quick, friendly and efficient. New glasses bought and service was excellent.”

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Posted 3 months ago

Thank you for taking the time to leave us such a nice review!

Posted 3 months ago

“Burslem's Scrivens is always a pleasure to visit. Very jolly and informative staff. No sense of being hurried along. I am always pleased with my new spectacles and equally pleased to hear that I don't (yet) need a pair for driving.”

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(Burslem) - Posted 3 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Burslem.

Posted 3 months ago

“It was the first time I had used Scrivens. The young lady Optician was very thorough in my eye test and took the time to explain matters to me. The range and price of spectacle frames was excellent. The attention from all the staff was first class.”

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Posted 3 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 months ago

“my glasses were very poor and did not do what was promised. I was refused a refund and offered alternative that I did not really want Go somewhere else!”

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Posted 3 months ago

“Fantastic service at St Ives Cambs branch, nothing was too much trouble to explain things. Very helpful with helping choose frames and not pushy at all. Would highly recommend Scrivens.”

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(St Ives) - Posted 3 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 3 months ago

“Very good service from entering the Oldbury branch right up till leaving Staff in branch answered questions through out very informative on what to expect through out”

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(Oldbury) - Posted 3 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 months ago

“Don't use this Optician's for Glasses, They supply poor quality frames, they were very expensive for the awful quality I received and the customer service wasn't great, they didnt seem interested after I had left the shop and spent a fortune. Screws came out of the glasses and I had to buy more. The frames were very flimsy and seemed to feel like they were falling apart after a few wears. Won't be using Scrivens again.”

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Posted 3 months ago

“Amazing branch, so friendly and helpful. Dipesh is the best manager going. Nothing is too much trouble. Can't recommend this test centre enough.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave us such a nice review!

Posted 3 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,704 reviews