Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,645 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful team put us at ease from the start of our time in the opticians .I would thoroughly recommend them.”

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Posted 2 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 months ago

“Excellent and friendly service whenever we call, thank you.”

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Posted 2 months ago

Thank you for the kind words!

Posted 2 months ago

“Very friendly service thank you”

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Posted 2 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 months ago

“Excellent service. I popped into the Midsomer Norton Branch to enquire about having prescription lenses put into my wrap around motorcycle glasses. Steve talked me through my options and pointed me in the right direction. I received them back two weeks later as he had told me and they’re spot on and I was very happy with the price.”

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(Midsomer Norton) - Posted 2 months ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future.

Posted 2 months ago

“The Scrivens staff were all very pleasant and helpful. They explained everything as did the person who conducted the eye test . He was very patient in finding the best prescription, especially for my double vision. The Scrivens staff kindly picked out spectacles which would suit the narrow bridge of my nose and helped me choose a pair. It was well after closing time but no one tried to hurry me.”

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Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“Very friendly helpful staff , a very efficient service and a good range of prices . A referral was sent off before I left the shop which really impressed me . I’m happy to recommend you to family and friends .”

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Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“Stepped off the path into the premises and was instantly given a cheerful welcome, I do suffer anxiety but I honestly felt at ease, very professional and informative staff and even laughed at my poor jokes, big thank you to all those at the Chipping Norton branch.”

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(Chipping Norton) - Posted 2 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 months ago

“Visited the Banbury store. I was greated by very friendly and helpful staff. I needed swimming goggles, these were already ordered for me to try so I could order on the day. I was very pleased with my visit and look forward to receiving my goggles.”

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(Banbury) - Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“Friendly and knowledgeable staff. Excellent thorough service.”

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Posted 2 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 months ago

“I cannot fault the care and kindness shown to me. All the staff at the branch I attend (Herne Bay) are so kind and patient. My husband and I wouldn’t go anywhere else.”

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(Herne Bay) - Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Herne Bay!

Posted 2 months ago

“Second time used Scrivens, highly recommended this opticians”

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Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“Have always found the staff at the Abingdon branch very helpful and courtesy and glasses of premium quality Would recommend service”

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Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Abingdon!

Posted 2 months ago

“Excellent care all the staff go above and beyond to ensure you feel confident with the products they supply, I have both my eyes and hearing under there care, and have complete confidence in them”

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Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“I had to change a booking which I had made online so called the link on the appointment confirmation which was my local shop. No one answered the phone after several attempts and I was repeatedly transferred to the customer service team. No one answered these calls either so I emailed to complain to be told I would have an answer in ten days after they have investigated… guess what? No response. You are a service based company right??”

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Posted 2 months ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 months ago

“Barbara is my mum and I attended with her. Such fantastic staff and so helpful - Mum and I are so grateful for their patience. Big shout out and thank you. Please ensure this is passed on to your wonderful staff in Hoddesdon”

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Posted 2 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future.

Posted 2 months ago

“Great customer service, price”

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Posted 2 months ago

Thank you for the kind words!

Posted 2 months ago

“Masie at the Bicester Branch is extremely helpful , courteous and diligent. She has helped me repeatedly with my Lens Plan enquiries over the past year. As a long term customer of Scrivens (Lens Plan) she has in my opinion gone above and beyond what i would expect in terms of customer service. Thank you Masie!”

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Posted 2 months ago

Thank you for the kind words! We’re so happy your visit at Bicester went so smoothly!

Posted 2 months ago

“I have been going to scrivenes since the age of 8 years, and they have never let me me down, they always offer the best customer service and the staff are always friendly. The manager Raj has always given me and 100% service always recommending my frame and tries his best to save me money”

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Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“Optician First class went through Every thing in detail . The surface that Emma gave was Excellent when picking my glasses and was also calm and collective when giving her reasons. For the glasses I had Picked with her help.”

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Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 months ago

“Took my 92 year old mum who was struggling hearing she has a earring aid with scrivens, today we saw Hayley who was really helpful and very understanding she checked mums ears and found the reason mum couldn’t hear was due to wax, she also retubed mums hearing aid and checked the volume, I have always been happy with scrivens we have been using them for years but after seeing Hayley I will be booking with her in the future. Thankyou Hayley”

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Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,645 reviews