Name: Scrivens Opticians & Hearing Care
Rating: 4.47

“Hi, you sent me a letter to ask me to fill in a form, which you said was to help you to improve your service. The letter supplied a unique ID number, in my case 334907. I logged onto your web site and filled in the box with my unique number 334907 and also filled in my date of birth 21/03/1946. Your web site informed me that I had got one of the details wrong! I checked your letter again and the ID number was definitely 334907. So I re-entered the required details again and once again was told that I had got one of the numbers wrong. I have to say that I was pretty certain that I had got my birthdate correct, so decided to try to contact you... But sadly real life took over and the one deaf aid that I had left, after having to send the other one back due to it stopping working, dropped down my list of priorities. How many stars would you recommend I give ( If I could get onto the form )? Kind Regards Mike Ayres Born 21st March 1946”

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Posted 2 months ago

“Hi, you sent me a letter to ask me to fill in a form, which you said was to help you to improve your service. The letter supplied a unique ID number, in my case 334907. I logged onto your web site and filled in the box with my unique number 334907 and also filled in my date of birth 21/03/1946. Your web site informed me that I had got one of the details wrong! I checked your letter again and the ID number was definitely 334907. So I re-entered the required details again and once again was told that I had got one of the numbers wrong. I have to say that I was pretty certain that I had got my birthdate correct, so decided to try to contact you... But sadly real life took over and the one deaf aid that I had left, after having to send the other one back due to it stopping working, dropped down my list of priorities. How many stars would you recommend I give ( If I could get onto the form )? Kind Regards Mike Ayres Born 21st March 1946”

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Posted 2 months ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 months ago

“I had an appointment regarding my hearing on Friday at Kentish Town and wish to pay tribute to all staff members who complete the family there. Doulac went out of his way for me from beginning to end. he was kind and patient and went the extra mile. Mary was a pleasure to deal with. so professional and helpful and helped me tremendously. the gorgeous 2 ladies on reception made me most welcome and too were extremely helpful. I shall be back. Thank you Guys!👌💝 you are an amazing asset to your company.”

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(Kentish Town) - Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“I reside in Eastbourne and I had to visit the peacehaven store as there was not an available audiologist in Eastbourne at the time. Very glad I made the journey as the people there were very informative, efficient, helpful and friendly. I would definitely recommend this company.”

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(Peacehaven) - Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Peacehaven.

Posted 2 months ago

“After using another eyecare company for years, I decided to give Scrivens a try as it was a short walk away from my house. I booked a routine eye check even though I knew I had a glaring issue. It was confirmed by the optometrist, so she booked me in for specialist care. In May, that issue was resolved. During my 4 week follow up with that issue, it was decided to address the problem with my other eye. In August my other eye issue was resolved. After the two operations, my eyesight has returned to normal function. I want to say a massive thank you to the Leyton Scrivens branch for putting my name forward so see the specialists at Moorfields. I am forever thankful and grateful for that.”

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Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“Fantastic care and service from Lynsey at the Chesterfield Market Place store. Expertly refitted my specs following my disappointment and discomfort following a fitting at another store. Would highly recommend! Customer Service as it should be.”

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(Chesterfield) - Posted 2 months ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 2 months ago

“Both my husband and I went for an eyesight test and also had the hearing test while there. A lovely atmosphere in the shop, very welcoming. We were put at our ease. Nothing was too much trouble and the emphasis was on providing us with what we wanted as individuals. Very thorough optician ensuring our eyesight health was spot on. I would have no hesitation in recommending the services here.”

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Posted 2 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 months ago

“Went to Scrivens in Diss for hearing test and aids. I want to thank and fully recommend Zoe and Francesca for being fully informative and also being very kind and caring. I hope Scrivens appreciate these two employees.”

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(Diss) - Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“The Bury St Edmunds branch is staffed by absolute professionals, with care for the client as an individual apparent in everything step of the process. Superb!”

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(Bury St Edmunds) - Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Bury St Edmunds.

Posted 2 months ago

“I had an appointment with Francesca Lau at Mildenhall branch for a wax removal in August 2025 . She was very kind and professional and I would thoroughly recommend her to anyone .”

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Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“Karl at Wallasey not only repaired my glasses but also gave my husbands glasses an MOT, great customer service you don't see anymore.”

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(Wallasey) - Posted 2 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 2 months ago

“After having an eye examination the optician said that there was a dramatically difference in the new eye exam . Feeling very unsettled I went for a second opinion plus extra exam of the optic nerve this test was negative plus no change on my prescription . On phoning the branch at Ashby I asked for an email! Nothing . To ask who I speak to . Very upsetting experience. I shall contact the opticians on Tuesday 2nd September. I've had a 2nd opinion.”

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Posted 2 months ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 months ago

“The whole experience at the New Milton branch was amazing. The staff were very knowledgeable, helpful and patient. Really good old fashioned service. It's so good to be hear now and not have to sit in near silence watching TV with subtitles.”

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(New Milton) - Posted 2 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 months ago

“My elderly mum came into the Walthamstow branch on Wednesday to fix a problem with her hearing aid and the lady there was really helpful, thank you”

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(Walthamstow) - Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“I was today at scriven feltham branch ,the staff there are very friendly and polite also they provided excellent service to myself and my son too. Great team work.”

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(Feltham) - Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Feltham.

Posted 2 months ago

“Absolutely first class service, brilliant opticians wouldn't go anywhere else. The staff are fabulous, knowledgeable polite friendly and very pleasant. Thank you”

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Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“I popped into my local Scrivens in Tilehurst yesterday, as my glasses kept slipping down slightly. I spoke with Ella and she was amazing, so friendly and offered to have a look at them for me. Ella changed the rubbers for me, check everything fitted correctly and gave my glasses a good clean. So nice that real customer service does still exist.”

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(Tilehurst) - Posted 2 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 2 months ago

“Hi, I was referred by my doctor to Scrivens Opticians. I saw a lovely man called Sully. He put me at ease straight away. My test showed I needed hearing aids for both ears. Sully shown me the ones available. I wanted the button type so no one would see them. Sully explained that they wasn't suitable for my loss of hearing. He shown me the range that were suitable and said to try them on because they really cant be seen. I did and was really surprised to say that I couldn't see them. Sully ordered the ones most suitable, assuring me all the way. The night before going for them I was really upset, hearing aids ! I feel so old ! When I saw Sully he was so lovely. He explained everything again and I put them on. I can honestly say, they are so comfortable and they couldn't be seen, I looked side on to make sure and they couldn't ! More to the point I can hear ! After my 3rd visit I am up and running! I forget I have them on, I even went in the shower with them on ! I forgot...no problem though they are waterproof. They are brilliant and so is Sully. A lovely genuine, trustworthy person. All the staff at the store made me feel so welcome and also gave me information to help my dry eyes. I will be going back for my eyeglasses as well as my hearing aids! The back up customer services is wonderful, 2nd to none. And...my hearing aids don't make me feel old! Because...I can hear properly now! Thank you ever so much.”

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Posted 2 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 months ago

“Chapel-en-le-Frith Branch First class service from start to finish. Helpful and professional staff at every level. Extremely thorough eye test - would certainly recommend their services to anybody living in this area. Thank you very much. Wendy Wagener”

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(Chapel-en-le-Frith) - Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“At Fordhouses, nothing is too much trouble. Excellent service and advice. Thank you!”

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Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 months ago

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