Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,645 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The manager of this place is absolutely rude and unhelpful. The rest of the staff is amazing.”

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Posted 2 months ago

“John Pilling and his staff are absolutely brilliant. This is why I have constantly returned to them. I have been to this branch when it was previously Maxwell Kay. My latest visit has resulted in them going way, way over and above what I would expect any opticians to do. I would wholeheartedly recommend anyone to visit. Just totally unbelievable service. Thank you all so very much.”

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Posted 2 months ago

Thank you for your wonderful review!

Posted 2 months ago

“Staff at Bury St Edmunds are very friendly and helpful and Jenny the Optometrist is excellent at putting one at ease.”

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(Bury St Edmunds) - Posted 3 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 months ago

“I have had my hearing aids fitted today, following a referral from my GP, at the Beeston branch in Leeds, by Mr Zain Qaisor. The service, advice, testing and friendly profesional care I was given was exemplary. I would like to extend my sincere thanks to Zain, Scrivens and the NHS. I have lived, worked and travelled from Africa to the Artic Circle, and the care I received today would match anywhere.”

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(Leeds Beeston) - Posted 3 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“New Brighton store badly managed. Give me the wrong information re my glasses . Waste of time. Do yourself a favor.Go somewhere else”

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Posted 3 months ago

“Excellent experience at the Lymington branch. Bruce who tested my eyes was very thorough and helpful. Other staff were also very helpful.”

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(Lymington) - Posted 3 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Lymington.

Posted 3 months ago

“Felt a very personal service. The staff were amazing and helpful. They didn't push any deals so I didn't feel pressure.”

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Posted 3 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 months ago

“Was going to stop short of five stars as the visit had no difficulties to test the problem solving of the branch. Then thought, no problems? Surely they deserve 5 stars. So five stars it is! Didn’t catch the opticians name, but he related to me well, he was charming and engaging throughout. Shared a joke or two with me and I cannot fault his approach. The shop floor staff were funny and engaging too. Special mention to Emma for her manner, humour and her help. Didn’t try and over sell, listened to me, joked and made the whole experience warm and friendly. Full credit to her as she dealt with tormenting most perfectly.”

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Posted 3 months ago

Thank you for your wonderful review!

Posted 3 months ago

“Thank you. It is great to hear properly again, after the fuzzy sound and speech I had endured before.”

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Posted 3 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 months ago

“First class service , from initial phone call to eye test and consultation from all the staff at the Royton branch”

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(Royton) - Posted 3 months ago

Thank you for taking the time to leave us such a nice review!

Posted 3 months ago

“Really happy with service received at the Bourne End branch. Friendly, cheerful staff and very thorough eye test. Relaxed atmosphere and no hard sell. Many thanks.”

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(Bourne End) - Posted 3 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Bourne End.

Posted 3 months ago

“The team in the Royton branch are outstanding. Best customer service by far. My family all genuinely love visiting the optician - especially if it means seeing Kevin! He’s excellent.”

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(Royton) - Posted 3 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 months ago

“Excellent service”

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Posted 3 months ago

Thank you for your wonderful review!

Posted 3 months ago

“I am really pleased with the personalised service I always receive from all the staff at Scrivens. They always give me a great experience in having a really thorough test and help with purchasing my new specs.”

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Posted 3 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 months ago

“Excellent, the optician was most helpful in explaining the procedure and the way cataracts form and are treated.”

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Posted 3 months ago

Thank you for taking the time to leave us such a nice review!

Posted 3 months ago

“I switched to Scrivens from another company and I am so glad I did. Whilst I wasn't unhappy with my previous opticians, I needed one more local. I popped in Scrivens to ask about eye tests for myself and my children, from that first conversation, we were really well looked after. The eye tests themselves were thorough and everything was explained clearly. 2 of us had to choose some glasses and again, we felt well looked after. I can't fault the staff at all, they were all very friendly and helpful. When we returned to collect our new specs, everything was sorted quickly and efficiently. We left feeling happy and confident after being told how much they suited us. Would 100% recommend Scrivens to anyone who needs eye sight or hearing tests (I also had a hearing test which I found to also be very thorough).”

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Posted 3 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 months ago

“Very friendly staff. The Optician was the best I've ever dealt with. She was so friendly and explained everything.”

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Posted 3 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 months ago

“When I visited the centre on Saturday to choose new glasses, the staff were very courteous and helpful, making it a most pleasant experience - thank you.”

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Posted 3 months ago

Thank you for your wonderful review!

Posted 3 months ago

“Great helpful service thanku”

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Posted 3 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 months ago

“Customer care was very looking after people well”

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Posted 3 months ago

Thank you for taking the time to leave us such a nice review!

Posted 3 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,645 reviews