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Scrivens Opticians & Hearing Care Reviews

4.5 Rating 5,011 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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Phone:

0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service lovely friendly staff very thorough eye test plenty of time to ask any questions nothing rushed would definitely recommend”

Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“The service was great. Each staff member went out of there way to help and make me feel comfortable.”

Posted 1 month ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 month ago

“Excellent service. Friendly and trustworthy.”

Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“Always an excellent service very friendly staff and good call reminders of appointments”

Posted 1 month ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 month ago

“Very pleased with the help and service you have given me in the short time I have been with you Thank you”

Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“I have been coming to Scrivens Feltham for long time but I have realized that the service has improved a lot since i have been seeing Dipesh and his team. The thing that has improved the most is that the manager is very easy to approach. Thank you for all your help and being very caring.”

(Feltham) - Posted 2 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 month ago

“I had to go to the bilston shop on Monday and staff where very helpful to have the wax removed but they did not have to remove any I paid the 60pound upfront and received a check back today for the 60pound”

Posted 2 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 months ago

“Very welcoming and professional service. I think the price may have been a little more than I usually pay, but my choice to pay. Overall very pleased”

Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“Everyone was very pleasant and helpful, nothing was to much trouble, no pressure when choosing my glasses,.”

Posted 2 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 months ago

“Excellent service and care provided”

Posted 2 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 months ago

“Great experience from the staff at the Halesowen branch today friendly funny and knowledgeable especially young lady called Chloe would highly recommend store”

Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Halesowen!

Posted 2 months ago

“Lovely local opticians with friendly staff.”

Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“Went I for eye test went out of there way to resolve problem i had with left eye.”

Posted 2 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 months ago

“Excellent, friendly service. 5 stars.”

Posted 2 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 months ago

“The whole team in the Midsomer Norton branch were amazing. Made every step of getting new glasses so easy and I’m so happy with my new glasses.”

(Midsomer Norton) - Posted 2 months ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 2 months ago

“The staff at Haywards Heath go beyond being a business. I have always had excellent treatment, both by the various optical and audio specialists, but particularly by the staff, who take the trouble to get to know you individually and advise you about your specific set of circumstances. And the leadership is from the top - the branch manager is excellent, but so is the regional manager, who has helped me on occasion, too, when she's been at the shop.”

(Haywards Heath) - Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Haywards Heath!

Posted 2 months ago

“I have to say I didn't know how bad my hearing was now when I go out I'm not left out. So a massive thank you to Ms Anita R for your wonderful help 🙏”

Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“Had bad experience at Stamford branch -my glasses arm came off and took it back -branch manager made me feel small by saying it’s impossible for it to happen?! Refused to refund -instead had to pay another £110 on top of £192 -for new frame”

Posted 2 months ago

Thank you for letting us know about this. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 months ago

“Excellent service,staff helpful experienced and caring well done.”

Posted 2 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 months ago

“Great experience at the Abbeygate, Bury St Edmunds branch. Friendly, thoughtful and helpful staff. Thank you to my optometrist Jennifer Willets, who took the time to explain my eye test and the results. I never felt at all rushed and will definitely return.”

(Bury St Edmunds) - Posted 2 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 2 months ago

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Scrivens Opticians & Hearing Care is rated 4.5 based on 5,011 reviews