Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,023 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found all the staff very friendly and helpful.l will definitely recommend Scrivens for hearing and glasses.”

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Posted 4 years ago

Hi Alice, thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you.

Posted 4 years ago

“I have found Scrivens to be an exceedingly polite and helpful group of people to the extreme as opticians. I cannot comment on their abilities regarding hearing care: since I have not had need of that particular service. But I feel sure they would apply themselves equally as well.”

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Posted 4 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 4 years ago

“Considerate and knowledgeable staff and made at ease during the whole appointment. I was very impressed by the staff and their approach.”

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Posted 4 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 4 years ago

“Whether on telephone or in person friendly efficient service . Everything carried out in a high Covid-19 managed way.”

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Posted 4 years ago

Hi Margaret, thank you for the kind words! We're so happy your visit went so smoothly

Posted 4 years ago

“I brought a pair of glasses from Scrivens in Didcot.The staff were professional and enthusiastic.”

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Posted 4 years ago

Hi Andrew, Thank you for the kind words! We're so happy your visit at Didcot went so smoothly

Posted 4 years ago

“Always very efficient when we go for our eye tests and very helpful and knowledgable when we have to chose glasses, lens etc.”

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Posted 4 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 4 years ago

“Very good, covid safe eye examination. Friendly staff.”

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Posted 4 years ago

Thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“Excellent staff helpful always go to my local scrivens for my eye test”

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Posted 4 years ago

Thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“Very professional service All the staff are very friendly and helpful First class service at the kingstanding branch”

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Posted 4 years ago

Hi Heather, Thank you for your wonderful review! We'll pass your comments onto the Kingstanding branch.

Posted 4 years ago

“Good optician but probably not the cheapest”

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Posted 4 years ago

Thank you for your review! We really do appreciate you taking the time to share your experience.

Posted 4 years ago

“Fab service as always.”

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Posted 4 years ago

“Very good service I am happy”

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Posted 4 years ago

Hi Abdalla, thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“Service with care and attention”

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Posted 4 years ago

Hi Doug, thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“Fab service as always.”

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Posted 4 years ago

HI Claire, thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“Excellent customer service!”

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Posted 4 years ago

Thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“I am very pleased with the opticians and hearing care at Scrivens. The Alfreton Branch has lovely staff. I have recently had my glasses ache my with a very efficient optician and contact lenses check with Rob from Sheffield (Diane the regular Optician was absent) and he was very friendly and efficient. The team at Alfreton are very friendly attentive and caring. I thoroughly recommend Scrivens as professional and caring. Alan”

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Posted 4 years ago

Hi Alan, thank you for your wonderful review! We'll pass your comments onto the Alfreton branch, and we look forward to assisting you again in future.

Posted 4 years ago

“I was fitted with new hearing aids and had to go back due to the right aid squeaking like a bird and the left one with distorted sound. Went back, adjustments made with results of no difference. Have a further appointment for 5 days time, see what happens then. In the meanwhile received a letter today asking that I complete a questionnaire. Unable to get access to the questionnaire despite several attempts, only this page which is a review, not a questionnaire, their site is as much use as a chocolate fire guard. I have complained to my GP with regards to this Company.”

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Posted 4 years ago

Hi Malcolm, thank you for your review. We're sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 4 years ago

“I ordered and paid for a new pair of spectacles from Scrivens on 27th November 2020, having first had an Eye Test. I was told that they should be ready in approximatly 5 to 10 days. After numerous checks and promises from the staff, I eventually recieved them after FORTY ONE days on I believe, the 8th January,2021. Being 78years old and defined as Clinically Extremely Vulnerable, (Covid advice), and new to the area, I do not go out unless absolutely necessary, all enquiries were therefore made by my daughter, who also eventually collected them. On receiving them, I found that, when worn for reading, I became dizzy. I have been advised this means that the glasses need adjusting, however in the present Covid situation, I cannot go to the shop to have this done. MY REVIEW IS BASED ONLY ON THE OPTICAL SIDE WHICH WAS VERY POOR, though the original staff seen were very helpful. THE AUDIO SIDE WAS VERY GOOD, ordering Aids being fitted etc was very efficient, and the were delivered in approx 2 weeks with medical problems causing the delay. Scrivens were advised and booked by my Doctor for new Hearing aids and whilst there I also ordered the new glasses, which are still not correct. I will when I am advised it is safe for me, have to have them corrected.”

Helpful Report

Posted 4 years ago

Thank you for posting your review and we're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 4 years ago

“The rude attitude of a member of staff at the Thirsk branch who was quick to judge without knowing the full situation who then took it upon herself to talk about me to her colleagues. It is a shame she did not know that branch was my opticians. So quick to judge. I shall now take my business elsewhere.”

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Posted 4 years ago

“Friendly, patient and caring staff help to provide their customers with an overall satisfactory experience.”

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Posted 4 years ago

Hi Janice, thank you for the excellent review! We're so happy that your visit went so smoothly.

Posted 4 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,023 reviews