Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Polite & friendly staff. Eye test carried out & glasses purchased all in Covid safe areas.”

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Posted 5 years ago

Hi Graham, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“As always very helpful and safe”

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Posted 5 years ago

Hi Burge, thank you for the kind words! We’re so happy your visit went so smoothly,

Posted 5 years ago

“The manager and her three staff and her hearing aid specialist are exceptional. They give me first class service every time I visit the shop whether for glasses or my hearing aids. Always extremely helpful and very efficient and friendly and polite on all occasions.”

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Posted 5 years ago

Hi Eileen, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“Extremely friendly and professional staff. I've never had any complaints over the many years I have been associated with them.”

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Posted 5 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Very pleased with my new reading glasses,and the very helpful advice and guidance in choosing them.”

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Posted 5 years ago

Hi Linda, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“Lovely ladies really helpful, fantastic service. Definitely recommend Thank you”

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Posted 5 years ago

“My recent visit to the store in Loughborough was as always a most pleasant experience. The staff are always ready to help and advise and so patient”

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(Loughborough, Gorse Covert) - Posted 5 years ago

Hi Roy, thank you for the excellent review! We're so happy that your visit went so smoothly.

Posted 5 years ago

“Absolutely terrible customer service, the people on the end of the phone continually read from a script and quote nonsense. My mother put up with their excuses and half hearted efforts to placate her and get her out the door after continually having to visit the store. We finally had had enough after allowing and enduring excuses for months, to be told Scrivens would not refund the cost my mother paid for a truly unfit for purpose product. It seems Scrivens especially the Fleetwood branch are adept at fobbing off elderly vulnerable customers.”

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Posted 5 years ago

Hi Stephen, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 5 years ago

“Prompt appointment and using Covid guidelines . Very helpful staff”

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Posted 5 years ago

Hi Jane, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Leon and the two girls in the Witney store have been absolutely amazing to my mother with her hearing. Nothing isn’t too much trouble for any of them, they are very professional especially following the Covid 19 guidelines. We enjoy our visit every time. Thank you for everything you do.”

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(Witney) - Posted 5 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“Very personal and efficient service”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Lovely ladies really helpful, fantastic service. Definitely recommend Thank you”

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Posted 5 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you.

Posted 5 years ago

“Very good experience. Staff warm and welcoming. Service exceptional. All staff are very knowledgeable and very helpful. Staff make you feel comfortable without any pressure.”

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Posted 5 years ago

Hi Abid, thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you.

Posted 5 years ago

“I have been a customer for roughly 20 years and would never go elsewhere.Their customer care is excellent.The service is excellent and they are true professionals.”

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Posted 5 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“Excellent customer service. As soon as i walked in the door i felt a valued customer. Staff very helpful friendly yet professional. Very happy with product and service.”

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Posted 5 years ago

Hi Jenny, thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you.

Posted 5 years ago

“Very good service well looked after by store manager Emma...will definately be returning”

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Posted 5 years ago

Hi Dave, thank you for your wonderful review! We look forward to assisting you again in future.

Posted 5 years ago

“All staff were very polite, helpful and very efficient.”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Excellent, professional, warm, personable staff”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Prompt appointment and using Covid guidelines . Very helpful staff”

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Posted 5 years ago

Hi Jane, thank you for the excellent review! We're so happy that your visit went so smoothly.

Posted 5 years ago

“Professional honest friendly deal with any problems”

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Posted 5 years ago

Hi June, thank you for the excellent review! We're so happy that your visit went so smoothly.

Posted 5 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews