Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,023 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice staff quickly resolved any issues I had.”

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Posted 4 years ago

Thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“Very efficient service and extremely friendly and helpful staff”

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Posted 4 years ago

Hi Gill, thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“I had a sight test today after Cataract surgery. I suffer from double vision and it took a long while for the very kind and patient gentleman to sort it out. I know have new glasses on order with the help of the lady assistant. They are always helpful and polite. Very grateful they were open during this pandemic. Thank you.”

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Posted 4 years ago

Hi Denise, thank you for the excellent review! We're so happy that your visit went so smoothly.

Posted 4 years ago

“I went to check my eyes while ago. Doctor find the best glasses for me, problem was I couldn't see properly through them! Picture was not clear. He told me that me eyes have to adjust and he knows what he is talking about. Then they tried to make me pay over £200 for frames. I left, went to different options and like I thought the optician from scrivens was wrong!”

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Posted 4 years ago

Hi Diana, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 4 years ago

“Can’t fault, made to feel safe throughout. Lady Optician was absolutely brilliant. You have got another regular customer. Many thanks”

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Posted 4 years ago

Hi Lynne, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 years ago

“Have tried others but Scrivens have been my go to opticians for over twenty years. Thanks guys you’re the best!”

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Posted 4 years ago

Hi Mr Dingle, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 years ago

“The staff were very friendly and efficient, hygiene was very good even wiping the pen I had to use. The only thing I would say there wasn't a great choice of glasses but I guess that could be due to Covid as they have to quarantine them for a while once you have touched them. I am happy with the glasses I did purchase.”

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Posted 4 years ago

Hi Sue, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 years ago

“A joy to visit!! Staff are friendly & professional. They allow you to decide how much you you wish to spend, no over selling. They allow you lots of time to decide on the right frames, I never feel they are rushing me to make a decision. And orders arrive back in the shop quickly.”

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Posted 4 years ago

Hi Claire, thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“The service that I receive in the Palmers Green branch is simply the best. The glasses I received took me a little while to get used to because they are so much better than the old ones now are, my eyes having changed quite a lot over sixteen months. I received great service when I collected them from the branch.”

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Posted 4 years ago

Hi Gerald, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Palmers Green.

Posted 4 years ago

“I had absolutely fantastic service at your Tewkesbury store. As a previous Specsavers customer I can honestly say I wish I had discovered Scrivens sooner. Please pass on my thanks to the lovely girls that work there.”

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Posted 4 years ago

Hi Sarah, thank you for the kind words! We’re so happy your visit at the Tewkesbury branch went so smoothly.

Posted 4 years ago

“I would like to take this opportunity to compliment the Chesterfield Team especially Diane, Charlotte, Selena & Tracey & Anna for my latest purchase of gorgfabulous Guess glasses. They go above & beyond to find the perfect pair with such friendliness & professionalism. I think I have been attending Scrivens for at least 25yrs & I would not change a thing, so thank you for looking after me all these years...your very happy satisfied customer...love Lisa Tucker💜🧚🏽💜”

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Posted 4 years ago

Hi Lisa, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 4 years ago

“At didcot store the lady tested my eyes was so lovely helpful then the lady after helping choose glasses was also awesome as I terrible when choosing order was quick considering our times”

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Posted 4 years ago

Hi Louise, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Didcot.

Posted 4 years ago

“Always a pleasure to visit Scrivens in Clifton Village Bristol. Welcoming approach which hasn't charged over many years.”

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Posted 4 years ago

Thank you for the kind words! We’re so happy your visit at Clifton went so smoothly.

Posted 4 years ago

“Great service and friendly staff”

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Posted 4 years ago

Hi Scott, thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“They are so friendly and extremely helpful. I’m Absolutely pleased to bits that they are my opticians! Thanks guys you’re all amazing! Happy New Year xx”

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Posted 4 years ago

Hi Julie, thank you for the kind words! We really do appreciate you taking the time to share your experience.

Posted 4 years ago

“I put all my details in and it still did send my request”

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Posted 4 years ago

Hi Leslie, thank you for your review. If you could email customercare@scrivens.com, we will look into this for you.

Posted 4 years ago

“Hi my husband has dementia we had an appointment at midsomer norton Somerset after purchasing hearing aids ,one of them got broke rang for a replacement which was ordered on our visit the girl couldn't download to the new hearing it was a different colour and said she would speak to her senior and ring us that afternoon for which I'm still waiting that was December 22nd it's now 4th January 2021 any suggestions?thank you Sylvia Bird”

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Posted 4 years ago

Hi Sylvia, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 4 years ago

“Quick and speedy service . Made me feel very comfortable wile going threw the process”

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Posted 5 years ago

Hi John, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 years ago

“Scrivens have been very helpful and the hearing aids are the best you can get, so both me and my husband are very happy with their service.thanks alot.”

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Posted 5 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 4 years ago

“All the staff are always friendly, efficient & knowledgeable. I have been a patient/client for about 48 + years.(originally Melson Wingate) & have enjoyed the best of attention at all times.”

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Posted 5 years ago

Hi Josephine, thank you for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,023 reviews