Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Optician was very thorough and much better than previous appointments I have attended. Please pass this feedback onto her. The follow up was excellent as well when I had an outstanding test done and picked up my glasses. I was contacted afterwards to inform me that the additional test was fine.”

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Posted 5 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“Superb customer care. Kind and courteous staff. Glasses ordered arrived quickly. Nothing was too much trouble. Highly recommend Scivens Dorchester”

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(Dorchester) - Posted 5 years ago

Thank you for the kind words! We're so happy your visit at Dorchester went so smoothly.

Posted 5 years ago

“A friendly store with attentive staff”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Amazing service and friendly people”

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Posted 5 years ago

Hi Ali, thank you for the excellent review! We're so happy that your visit went so smoothly.

Posted 5 years ago

“I found all the staff friendly and helpful. Also felt very safe with precautions for virus. The optician who tested my eyes was very thorough and explained everything so that i understood as have AMD and cataracts. I was given plenty of choice of frames. Would not hesitate to recommend to others.”

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Posted 5 years ago

Hi Julie, thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you.

Posted 5 years ago

“Ordered two sets of replacement glasses by phone. Very helpful staff and lovely frames.”

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Posted 5 years ago

Hi Liam, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“Excellent service ,very satisfied with new glasses”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Fantastic customer service! Everybody’s really helpful, knowledgeable and emphatic. Highly recommend North Finchley branch.”

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(Finchley) - Posted 5 years ago

Thank you for the kind words! We're so happy your visit at North Finchley went so smoothly

Posted 5 years ago

“I popped into Scrivens Opticians on the 'off chance' having damaged the arm of my glasses. I am not a customer (yet!!) but chanced that they may be able to help repair the damage. I was met with an excellent customer service, polite, smiling, helpful staff. The lady I dealt with was exceptionally helpful and honest, informing me she could certainly try and sort out my problem, however it could be risky as the arm of my glasses were very much bent!! To my delight, she managed to repair my glasses very well Before I left, I asked how much the charge was, I was informed there was no charge I have to say, for my brief encounter with the staff of Scrivens Thirsk, it has been far more pleasant dealing with such lovely staff and excellent customer service than where I have been for the last number of years.... I intend to move to Scrivens when my next eye test is due”

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(Thirsk) - Posted 5 years ago

Hi Mandy, thank you for your wonderful review! We'll pass your comments onto the Thirsk branch, and we look forward to assisting you again in future.

Posted 5 years ago

“Very thorough examination and all aspects were explained to me in easy to understand terms.”

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Posted 5 years ago

Hi Joan, thank you for the excellent review! We're so happy that your visit went so smoothly.

Posted 5 years ago

“Very efficient service, great customer care and helpful every step of the way. Highly recommend”

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Posted 5 years ago

Hi Helen, thank you for the excellent review! We're so happy that your visit went so smoothly.

Posted 5 years ago

“I found all the staff very friendly and helpful.l will definitely recommend Scrivens for hearing and glasses.”

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Posted 5 years ago

Hi Alice, thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you.

Posted 5 years ago

“I have found Scrivens to be an exceedingly polite and helpful group of people to the extreme as opticians. I cannot comment on their abilities regarding hearing care: since I have not had need of that particular service. But I feel sure they would apply themselves equally as well.”

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Posted 5 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“Considerate and knowledgeable staff and made at ease during the whole appointment. I was very impressed by the staff and their approach.”

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Posted 5 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“Whether on telephone or in person friendly efficient service . Everything carried out in a high Covid-19 managed way.”

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Posted 5 years ago

Hi Margaret, thank you for the kind words! We're so happy your visit went so smoothly

Posted 5 years ago

“I brought a pair of glasses from Scrivens in Didcot.The staff were professional and enthusiastic.”

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Posted 5 years ago

Hi Andrew, Thank you for the kind words! We're so happy your visit at Didcot went so smoothly

Posted 5 years ago

“Always very efficient when we go for our eye tests and very helpful and knowledgable when we have to chose glasses, lens etc.”

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Posted 5 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“Very good, covid safe eye examination. Friendly staff.”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Excellent staff helpful always go to my local scrivens for my eye test”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Very professional service All the staff are very friendly and helpful First class service at the kingstanding branch”

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Posted 5 years ago

Hi Heather, Thank you for your wonderful review! We'll pass your comments onto the Kingstanding branch.

Posted 5 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews