Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have to give the above result as my glasses are now back at your factory following my eye test. Most unsatisfactory, no pressure checked, no enquiry as to why I returned after only eight months since last test, no enquiry as to hobbies. No computer used for recording result, most unsatisfactory. John Adams has now taken over. Will only return in future unless I see him .please note.”

Helpful Report

Posted 5 years ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 5 years ago

“Caring staff, they make a point of knowing each member of our family. Knowledgeable and honest regarding frames. Excellent range of frames, including range of prices.”

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Posted 5 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“Caring staff, they make a point of knowing each member of our family. Knowledgeable and honest regarding frames. Excellent range of frames, including range of prices.”

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Posted 5 years ago

“Really nice and friendly staff.”

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Posted 5 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Customer service could do with improving, not that friendly on front desk. Also you pay extortionate amount for the cheapest pair of glasses possible and scrivens have even managed to save on their glass cases by making them out of plastic.”

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Posted 5 years ago

“Last optician I saw was the best yet giving more explanation about sight and gave reasoning explanation why I had problems with last perscribed glasses, the hearing care cannot fault, reason for 4 stars, lack of choice in frames.”

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Posted 5 years ago

Hi, thank you for letting us know about this, your feedback helps us get better.

Posted 5 years ago

“I recently purchased new glasses from Scrivens. Very happy with the service and care. The same goes for my hearing care.”

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Posted 5 years ago

Hi Diana, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“Staff were very friendly and welcoming”

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Posted 5 years ago

Hi Emily, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“The letter I received said that I could make an appointment on line. This does not appear to be the case, it just wants to find my nearest Scrivens, I know that I have been attending the same branch for Over 10 years.”

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Posted 5 years ago

Hi Roy, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 5 years ago

“Friendly efficient and always helpful”

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Posted 5 years ago

Hi Kelly, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“I was very pleased with the service by all the team many thanks”

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Posted 5 years ago

Hi Kevin, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“Excellent service from Scrivens in Sherborne, Dorset, from both optometrist and manager. best glasses I have ever had. Highly recomended”

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(Sherborne) - Posted 5 years ago

Hi, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 5 years ago

“I. Have my hearing aids. With. S rivers and am very happy. With. the service. they. Provide. kathy”

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Posted 5 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“I recently lost my hearing aids and needed to have them replaced, I contacted Scrivens, Plumstead Road, Norwich who arranged for an audiologist to speak to me who then organised replacement hearing aids. I was contacted 2 hours later to collect them. I am very impressed with the service I received and the helpfulness from polite, courteous staff.”

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(Norwich Plumstead Road) - Posted 5 years ago

Hi, thank you for the kind words! We’re so happy your visit at Norwich Plumstead Road went so smoothly

Posted 5 years ago

“I have always had the best service and the friendliness from the staff. They are knowledgeable about their products and always helpful if you need help.”

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Posted 5 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“The service I received was very good couldn't do enough for me and very speedy I will definitely be going again”

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Posted 5 years ago

Hi John, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“I have been a customer of Scrivens in Corporation Street for over 35 years. The staff are unfailingly helpful and conscientious. I trust them completely with my eye and hearing care.”

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(Corporation Street) - Posted 5 years ago

Hi Donna, thank you so much for your review! We really do appreciate you taking the time to share your experience at our Corporation Street branch.

Posted 5 years ago

“Fantastic service sorting out my new varifocal glasses”

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Posted 5 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“Eye examination good, specs do the job”

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Posted 5 years ago

Hi Alan, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“I've been a customer of Scrivens as long as I can remember..in other words YEARS.. I return because of the excellent service that I've received from all departments.. Keep it up.. Thank you Scrivens”

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Posted 5 years ago

Hi Eric, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews