Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleasant and attentive staff”

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Posted 5 years ago

Hi John, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“I recently visited the Penistone branch for a sight test. The whole experience was very good. You felt secure and protected with Covid 19.”

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(Penistone) - Posted 5 years ago

Hi Ruth, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“Well taken care of ,polite staff very professional x”

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Posted 5 years ago

Thank you for the excellent review! We're so happy that your visit went so smoothly.

Posted 5 years ago

“Excellent, professional, warm, personable staff”

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Posted 5 years ago

Thank you for the excellent review! We're so happy that your visit went so smoothly.

Posted 5 years ago

“Very pleased with the service by the very charmingg ladies who dealt with me. This included my return to have a reassesment of of my reading needs. This was dealt with in a kindly manner, reassuring me of Scrivens policy of getting things right. So overhaul top marks. I regret without making a complaint that, reading is still my problem but i fear it is my deteriating eyesight, and not the glasses. Maybe an adjustment would mend it but, that action will not be possible.”

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Posted 5 years ago

Hi James, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“The staff were helpful, efficient, obliging, and courteous, thank you.”

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Posted 5 years ago

Thank you for the excellent review! We're so happy that your visit went so smoothly.

Posted 5 years ago

“Excellent friendly professional service. Made to feel comfortable given that a pandemic is raging throughout the country.”

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Posted 5 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“It was excellent service and a thorough assessment.”

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Posted 5 years ago

Hi Tony, thank you for the excellent review! We're so happy that your visit went so smoothly.

Posted 5 years ago

“Excellent customer service for both me and my daughter. All of the staff made us feel at ease and were very welcoming”

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Posted 5 years ago

Hi Lisa, thank you for the excellent review! We're so happy that your visit went so smoothly.

Posted 5 years ago

“Excellent hearing test, very friendly staff felt very comfortable and confident with them. After care has also been very good.”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Looked after me exceptionally well in sorting out my change of vision so sight, with glasses, sunglasses and contact lenses for all occasions.”

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Posted 5 years ago

Hi Janet, thank you for the excellent review! We're so happy that your visit went so smoothly.

Posted 5 years ago

“Excellent service and aftercare”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Very friendly and helpful staff All Covid precautions in place and I felt reassured and comfortable”

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Posted 5 years ago

Thank you for the excellent review! We're so happy that your visit went so smoothly.

Posted 5 years ago

“A huge thank you to your fantastic team in your Tewkesbury branch. I attended in December 2020 for my eye test. And although the branch was very busy, the girls were doing a brilliant job of keeping everything clean and everyone safe. I wasn't rushed into choosing my spectacles and I was made to feel as welcome as I always am. I am delighted with said spectacles. I really hope Scrivens appreciate just how fantastic the staff are in the branch and what a brilliant job they are doing working in the current situation. Well done.”

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(Tewkesbury) - Posted 5 years ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We'll pass your comments onto the Tewkesbury branch.

Posted 5 years ago

“Very professional service ,friendly staff Nice glasses”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“All health and safety measures in place very professional . Ordered new glasses they arrived ahead of time .Tried on when collected good fit . Very pleased with my annual glaucoma check . Janet Croft”

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Posted 5 years ago

Hi Janet, thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you.

Posted 5 years ago

“Friendly and polite service and professional examination adhering to covid safety etc. No problems and will definitely retain them as my regular optician.”

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Posted 5 years ago

Hi Jennie, thank you for the excellent review! We're so happy that your visit went so smoothly.

Posted 5 years ago

“The staff at Scrivens are so helpful and professional and the range of frames is excellent. I wouldn't go anywhere else.”

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Posted 5 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“Waiting several weeks for a contact lense solution delivery . Still waiting and been a customer since 1982 .”

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Posted 5 years ago

Hi Susan, thank you for posting your review and we're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 5 years ago

“Was really pleased with the standard of customer service. From buying my first pair to then due to scratching them the Thirsk manager going above and behond to help me get a replica pair and also by providing my insurance company a letter, she really put herself out by helping me in any way she could. Excellent customer service and greatly appreciated.”

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(Thirsk) - Posted 5 years ago

Hi Debbie, thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you.

Posted 5 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews