Not sure if it’s the right place to give my opinion on the Scrivens NHS hearing aids. I can’t see any other site. I booked an appointment with my GP to have my NHS hearing test and when I arrived I was told she couldn’t see me as she was running late and I would have an appointment sent in two weeks time, well six weeks on I hadn’t heard a thing so I phoned customer service at Edgbaston and asked for a further appointment I was told they didn’t have a diary for my GP, they didn’t have a diary for a GP near to me but they did book me appointment with the GP that was further away. Was not really happy with the hearing aid test as the lady seemed quite abrupt I don’t know if she was running late. But I know I didn’t feel comfortable with her. She couldn’t get the leads to fit into her computer to transfer my results of my test into my hearing aids, I asked if she was going to do a mould of my ears but she said no she was going to use the old earpieces that I had for a few years I then asked if I could have one of the Smaller earpieces and she just said no I needed the larger ones and she was going to use my old ones and just connected it up with a new tube. I wasn’t given any information of any after-care at all, just given a card for collecting new batteries which was at a different surgery again. So just left with not knowing what to do now or even which scriveners I should go to. So unfortunately I haven’t had a good experience with Scrivens and NHS hearing aids. I was just wondering if I went privately for a hearing aid, would I be told I would have to have the larger earpieces, I don’t think so. So disappointed with my experience with there new NHS contract