Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,066 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly staff, efficient service and comfortable premises. I was very pleased with the service and with my purchase.”

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Posted 6 years ago

Hi Graham, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 6 years ago

“As always from Sherborne Branch the staff are all quite delelightful and extremely professional and I couldn't rate them more highly.”

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Posted 6 years ago

Hi Penelope, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Good and efficient. The assistant and Opthalmic Consultant were very helpful. I was a little disappointed that the timescale for delivery of my new glasses was somewhat longer than I was originally told, although this did not cause me any problems it was disappointing.”

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Posted 6 years ago

Hi Michael, thank you for letting us know know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 6 years ago

“I have been with Scrivens now for a number of years and have always found them to be efficient in every way.The staff are always courteous and friendly.”

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Posted 6 years ago

Hi William, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 6 years ago

“Too expensive, won't be using scrivens again”

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Posted 6 years ago

Hi Mark, thank you for letting us know know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 6 years ago

“have not yet had my glasses i paid for because still waiting for cataract removal from left eye.”

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Posted 6 years ago

Thank you for your review! We really do appreciate you taking the time to provide your feedback.

Posted 6 years ago

“I cannot begin to vent the frustration with the hearing centre from poor service, poor hearing test, poor fitting of equipment, lack of staff and bookings available at each centre, being told the next nearest branch is 6 miles away (if you can walk on water) when actually its 19.1 miles away. It seems that they just really don't care and therefore it is little wonder that they are such a small enterprise never to grow big.”

Helpful Report

Posted 6 years ago

Hi Ivor, we've responded to your message that came in via Facebook and have passed your comments onto our customer care team.

Posted 6 years ago

“I am sorry for my mark. I'd rate you Excellent! Everything is top notch at your shop/venue - from the door and the reception staff to the doctors. I recommended you to my best friend, who lives in Crystal Palace and am urging her to register with you.”

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Posted 6 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 6 years ago

“The only reason I put 1 star is for the sales advisors. The manager ruined my experience. I have been coming to the Ripon branch for years and seen managers come and go. The current one I believe to be over powering and very intrusive. In appropriate comments regarding her personal life which I deem to be wrong in the workplace as well as pushing expensive disgner frames. I will return when I am next due but would prefer to just be dealt with by the other staff if possible. Ripon”

Helpful Report

Posted 6 years ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you

Posted 6 years ago

“I’m in shock at your Kingstanding branch. My mom went into the store today. She purchased some prescription sunglasses spending £189. With her was my 6 year old niece who became desperate for the toilet. When my mom asked if my niece could use the toilet in the store she was told “no, go up the road to the dentist”. What an absolute disgrace, where is the customer service, no concern whatsoever. 😡😡😡”

Helpful Report

Posted 6 years ago

Hi Scott, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 6 years ago

“I am not happy with the service provided as I brought my family over and purchased a couple of glasses and when I brought my dad for a hearing check the amount that was ask was really rediculous and even when ask for the cheapest the sample was not available. I will definitely not come back after the service we received.”

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Posted 6 years ago

“Brilliant service and care. The team in Altrincham were exceptional”

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Posted 6 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Altrincham.

Posted 6 years ago

“Very friendly and helpful service, good choice of reasonably priced glasses.”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“I always feel comfortable, when I go in for my eye test.”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Very happy with service. Friendly helpful staff. I had a challenging prescription to fill and they were excellent in sourcing the right products for me.”

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Posted 6 years ago

Hi Mandy, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 6 years ago

“Eye test very thorough. Good selection of glasses including designer frames which I opted for”

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Posted 6 years ago

Hi Kevin, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 6 years ago

“haed always been very pleased with the srvice I have received from Scriens both for my eyes and ears”

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Posted 6 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 6 years ago

“I have never known such an efficient bunch of staff as those at the Alfreton branch. Nothing is too much trouble. Fantastic. Wouldn’t go anywhere else whilst those staff remain.”

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Posted 6 years ago

Thank you for your wonderful review! We’ll pass your comments onto the team at Alfreton, and we look forward to assisting you again in future.

Posted 6 years ago

“Everything you do is fine nothing to improve you do a great job.30”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Very efficient service ,staff warm and helpful but prices a little high.”

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Posted 6 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 6 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,066 reviews