Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good optician but probably not the cheapest”

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Posted 5 years ago

Thank you for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“Fab service as always.”

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Posted 5 years ago

“Very good service I am happy”

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Posted 5 years ago

Hi Abdalla, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Service with care and attention”

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Posted 5 years ago

Hi Doug, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Fab service as always.”

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Posted 5 years ago

HI Claire, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Excellent customer service!”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“I am very pleased with the opticians and hearing care at Scrivens. The Alfreton Branch has lovely staff. I have recently had my glasses ache my with a very efficient optician and contact lenses check with Rob from Sheffield (Diane the regular Optician was absent) and he was very friendly and efficient. The team at Alfreton are very friendly attentive and caring. I thoroughly recommend Scrivens as professional and caring. Alan”

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Posted 5 years ago

Hi Alan, thank you for your wonderful review! We'll pass your comments onto the Alfreton branch, and we look forward to assisting you again in future.

Posted 5 years ago

“I was fitted with new hearing aids and had to go back due to the right aid squeaking like a bird and the left one with distorted sound. Went back, adjustments made with results of no difference. Have a further appointment for 5 days time, see what happens then. In the meanwhile received a letter today asking that I complete a questionnaire. Unable to get access to the questionnaire despite several attempts, only this page which is a review, not a questionnaire, their site is as much use as a chocolate fire guard. I have complained to my GP with regards to this Company.”

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Posted 5 years ago

Hi Malcolm, thank you for your review. We're sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 5 years ago

“I ordered and paid for a new pair of spectacles from Scrivens on 27th November 2020, having first had an Eye Test. I was told that they should be ready in approximatly 5 to 10 days. After numerous checks and promises from the staff, I eventually recieved them after FORTY ONE days on I believe, the 8th January,2021. Being 78years old and defined as Clinically Extremely Vulnerable, (Covid advice), and new to the area, I do not go out unless absolutely necessary, all enquiries were therefore made by my daughter, who also eventually collected them. On receiving them, I found that, when worn for reading, I became dizzy. I have been advised this means that the glasses need adjusting, however in the present Covid situation, I cannot go to the shop to have this done. MY REVIEW IS BASED ONLY ON THE OPTICAL SIDE WHICH WAS VERY POOR, though the original staff seen were very helpful. THE AUDIO SIDE WAS VERY GOOD, ordering Aids being fitted etc was very efficient, and the were delivered in approx 2 weeks with medical problems causing the delay. Scrivens were advised and booked by my Doctor for new Hearing aids and whilst there I also ordered the new glasses, which are still not correct. I will when I am advised it is safe for me, have to have them corrected.”

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Posted 5 years ago

Thank you for posting your review and we're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 5 years ago

“The rude attitude of a member of staff at the Thirsk branch who was quick to judge without knowing the full situation who then took it upon herself to talk about me to her colleagues. It is a shame she did not know that branch was my opticians. So quick to judge. I shall now take my business elsewhere.”

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Posted 5 years ago

“Friendly, patient and caring staff help to provide their customers with an overall satisfactory experience.”

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Posted 5 years ago

Hi Janice, thank you for the excellent review! We're so happy that your visit went so smoothly.

Posted 5 years ago

“Helpful good selection of frames lenses provide excellent vision”

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Posted 5 years ago

Thank you for the excellent review! We're so happy that your visit went so smoothly.

Posted 5 years ago

“Helpful and friendly”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Excellent and professional service. Thank you.”

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Posted 5 years ago

Hi Jeff, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“I would like to say a big thank you for the way Scrivens staff looked after me . Polite, friendly nothing to much trouble.”

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Posted 5 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“Excellent care and knowledge and friendly staff”

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Posted 5 years ago

Hi Ann, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Very professional, very helpful and kind experts. The eye examination was the best I have ever experienced. So far, I have only had examinations in Hungary, where, for example, I never had my eye pressure measured. My glasses are good too, I'm happy with it.”

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Posted 5 years ago

Hi Ferenc, Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses.

Posted 5 years ago

“Very welcoming staff who all obviously knew what they were doing and did it with a minimum of fuss.”

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Posted 5 years ago

Hi Chris, thank you for the excellent review! We're so happy that your visit went so smoothly.

Posted 5 years ago

“First class service. Had to cancel my glasses after visit to local eye hospital. They were very helpful and refunded my deposit straight away. Will definitely use them again ASAP.”

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Posted 5 years ago

Hi Christine, thank you so much for your review! We really do appreciate you taking the time to share your experience. We look forward to assisting you again in future.

Posted 5 years ago

“All the staff are friendly, knowledgeable and professional. Very efficient service. Staff are also very helpful when choosing glasses”

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Posted 5 years ago

Thank you for the excellent review! We're so happy that your visit went so smoothly.

Posted 5 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews