Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,937 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had my existing glasses changed and I couldn’t see as well. Had another eye test and the my agreed to change the lenses back to the original prescription. When I asked for a refund they were going to take the lenses out and give me my old frames back with no lenses, and felt this was acceptable, even though it appears I didn’t need new lenses and my glasses were fine to start with!! Terrible customer service”

Helpful Report

Posted 4 months ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 4 months ago

“On both occasions when I have visited your Penzance branch, I have received exemplary treatment, not least from originally engaging with reception to make an appointment, but indeed throughout the entire clinical process. that is, from undergoing eye test to selection of spectacles. Janet's eye tests are most thorough, her demeanour is so utterly calm and reassuring thereby encouraging utmost confidence in the service received. Mark has helped in my selection of sun glasses and spectacles in the most caring, personal way so that, not only am I thrilled with the outcome, I have since received genuine compliments from friends concerning their enhancement of me. How about that for a confidence boost to an elderly woman. Added to all this,because he knew I would be holidaying on the Isles of Scilly for several weeks, Mark posted my chosen spectacles. They arrived yesterday. Wow! and Wow! Thank you Janet, Mark and all the team at Penzance for treatment second to none. Customer champions you undoubtedly are, I value you all highly & shall continue to recommend you to my friends and acquaintances. I already know of one friend who, on my recommendation, has transferred her affiliation from a nearby local optician to your branch. Yours truly, Juliet Nicholas-Hope”

Helpful Report

(Penzance) - Posted 4 months ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future!

Posted 4 months ago

“Visited the Ely shop today what lovely ladies my sunglasses were falling of my face and they tighten them and made them fit. No charge. Very lovely staff Thankyou.x”

Helpful Report

(Ely) - Posted 4 months ago

Thank you for taking the time to leave us such a nice review!

Posted 4 months ago

“Having been to the Wolstanton branch of Scrivens on a number of occasions with a relative of mine to see an optician and audiologist I have nothing but praise for the service you receive. Julie and the young lady who works alongside her are not only knowledgeable and friendly but show customer understanding and go out of their way to be helpful.”

Helpful Report

(Wolstanton) - Posted 4 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 months ago

“The experience from arriving to leaving was amazing. The initial assessment, the test and selection of frames had a personal touch which is so important especially when you need a second opinion on whether or not frame shape and colour is suitable. I can't praise them highly enough the optician, branch manager and team are a credit to the business and I will certainly be returning.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to leave us such a nice review!

Posted 4 months ago

“In store service good. After sale and repair awful .without hearing aid for two weeks all to be told sent back to manufacturer to be repaired. Would not recommend them as spent a lot of money buying them and entering in to maintenance contract. Don’t feel looked after at all.”

Helpful Report

Posted 4 months ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 4 months ago

“Visiting Weymouth for the week and a small screw fell out of the lens holder and lens fell out of my sunglasses. Popped in to see if they could repair them and was very happy when the young lady(sorry didn't get her name), came across and took them off me to work her magic. Even gave them a good clean (by the gentleman, sorry didn't get his name) Very happy with the service I got and not have to worry about waiting until I got home tomorrow in this very warm and sunny week.”

Helpful Report

(Weymouth) - Posted 4 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Weymouth.

Posted 4 months ago

“My experience of Scrivens Hearing Care over the last 17 months has been extremely positive. I have had several hearing issues during this time and the standard of care provided by their audiologist at Herne Bay and by their Customer Care Team has been faultless. I have nothing but praise for them.”

Helpful Report

(Herne Bay) - Posted 4 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 months ago

“Always very helpful when I go in with a problem and in a friendly manner”

Helpful Report

Posted 4 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 4 months ago

“Appalling service from Scrivens who have taken over from CHIME Audiology in Devon, an NHS service. Wrong size tubes fitted on first occasion and now the aids fall apart, audiologist didn't turn up on second occasion and no message left on my phone to let me know she was sick, and now another 5 weeks wait for an appointment to repair the faulty aids I have been left with. Very disappointed.”

Helpful Report

Posted 4 months ago

“Helpful and friendly staff who supplied the right information without being pushy , I purchased a new pair of sunglasses within the price range I required”

Helpful Report

Posted 5 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 months ago

“Friendly, caring and competent . Staff were concerned that my eyes were carefully considered for new glasses and when they fond that my existing ones were still the best there was no pressure to sell me anything. No time pressure.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to leave us such a nice review!

Posted 5 months ago

“The staff treated as important to them & as I am in pain most of the time they went out of their way to find the most comfortable chair they had for me & to put me at ease. That, on top of the excellent presentation & performance of the product, meant a lot.”

Helpful Report

Posted 5 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 months ago

“Have been a customer for a long time at the New Brighton Branch, everyone is Super Friendly and helpful from making appointments to choosing glasses, even doing mini repairs, the Optician and Hearing expert are excellent and go through everything with you. The prices are competitive and the service is top notch. They are are happy to help with anything and I would recommend them wholeheartedly.”

Helpful Report

(New Brighton) - Posted 5 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in New Brighton!

Posted 5 months ago

“I have been delighted with the friendly and very helpful customer service offered to me by the new management at Southgate Scrivens. All the staff were extremely welcoming and kind and made me feel extremely comfortable going through the process of my eye test and chosing my frames. There is a very good selection of frames available at a range of reasonable prices and I received my prescription glasses very speedily. I am extremely satisfied with my new glasses and very grateful for the helpful advice I was provided with by the staff in choosing the right frames and lenses for me. I highly recommend Scrivens of Southgate for their excellent service. Many thanks indeed to all the staff and I look forward to my next visit.”

Helpful Report

(Southgate) - Posted 5 months ago

Posted 5 months ago

“I have been a customer of my local Scrivens for a few years now and have glasses and private hearing aids with them. I moved from my local store by my house to the New Brighton store just down the road from there and the service is excellent, I cannot express enough how much better the care and advice and helpfulness is from the manager and his colleague, absolutely fantastic glad I went just a little further down the road for this.”

Helpful Report

(New Brighton) - Posted 5 months ago

Thank you for the kind words! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future!

Posted 5 months ago

“I have had hearing aids before and never got on with them as I kept got back to try to get all my problems sorted out they did not seem to listen to my concerns so after some years with out using them I gave Scrivens a try well what difference everything was explained to me the test was very thorough.when the hearing aids were fitted the technician was very good set them up perfectly spent time to get it right not like the place I had gone before. The staff were all very pleasant and you made to feel at ease and can't say enough good things about the youg lady technical that did my test and fitting was brilliant so for me the weston super mare store staff were great as they have got my ears sorted I think I will get my eyes done there from now on if the same professionalism is as good as the hearing side of business”

Helpful Report

(Weston Super Mare) - Posted 5 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Weston-super-Mare!

Posted 5 months ago

“The care taken by the staff to make you feel at ease is beyond excellent Things are explained at your pace and I was made to feel so at ease Amazing staff and service”

Helpful Report

Posted 5 months ago

Thank you for taking the time to leave us such a nice review!

Posted 5 months ago

“I have received excellent help from Scrivens. I had had a sore eye for several days. Finally I contacted Scrivens and they saw me the same day. Caroline removed the object from my eye swiftly and expertly. I am very grateful.”

Helpful Report

Posted 5 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 months ago

“Useless! Waited 3 weeks for able eye test appointment then they cancelled the day before. Booked another eye test for 3 weeks later and they cancelled it AGAIN. Now booked to go to Specsavers tomorrow.”

Helpful Report

Posted 5 months ago

Thank you for letting us know about this, we’re sorry to read you had such a frustrating experience. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 5 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,937 reviews