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Scrivens Opticians & Hearing Care Reviews

4.5 Rating 5,032 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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Phone:

0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great experience at the Abbeygate, Bury St Edmunds branch. Friendly, thoughtful and helpful staff. Thank you to my optometrist Jennifer Willets, who took the time to explain my eye test and the results. I never felt at all rushed and will definitely return.”

(Bury St Edmunds) - Posted 2 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 2 months ago

“Great service eye test done and images of the eye test explained in detail. Would happily recommend.”

Posted 2 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 months ago

“Excellent service. Explained all very well and lovely staff :)”

Posted 2 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 months ago

“The whole staff group made me feel safe and welcome. It was an emergency appointment as I thought I had a detached retina. Over and above service had me feeling so much better. Thank you so much”

Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“Great customer service from start to finish! Everyone was so helpful and the member of staff took extra care with me when I was picking my frames which was so refreshing.”

Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“Kevin at East Grinstead was fantastic with my mum. Professional, patient helpful and explained everything very well indeed! A credit to his profession and to Scrivens. Five star service and professionalism. Thank you.”

(East Grinstead) - Posted 3 months ago

Thank you for the kind words! We’re so happy your visit at East Grinstead went so smoothly!

Posted 2 months ago

“I visited the store in south coast road peacehaven,for hearing test,and fitment of hearing aids the same day! Oh my goodness,what an Amazing team work in this store,everything was absolutely perfect,from start to finish,nothing was to much trouble,everything was explained in detail,such well mannered staff,every one with so much experience,extreamly welcoming,extreamly pleasant,and no end to after care,im very overwhelmed with my visit to this store, ray”

(Peacehaven) - Posted 3 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Peacehaven!

Posted 2 months ago

“Dear sir or Madam ,my name is Raymond Huartson I live in Tonbridge Kent. Iam sending this message to you about your staff at Scivings Tonbridge , I want to say your staff our absolutely first class people I went to them for a eye check up 3weeks ago I want to say how well I was treated ,they found a Gluecoma in my right eye and now I am just waiting to go and have my right at the local hospital please pass this message to them Iam really grateful for them and a brilliant service they gave me . Thank you .”

Posted 3 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 2 months ago

“I didn’t know how my hearing had gone, it’s one of those things that sneak up on you. Mentioned to my GP that I was being told my hearing is bad. Referred to Scrivens, contacted with an appointment speedily and politely. Attended the by the audiologist.each step was clearly explained, shown the areas where I had the hearing loss. After less than half an hour from entering I was fitted with pair, fully explained cleaning and lookin after, the app for fine tuning. Could not have asked for more. Thank you for reintroducing me to the sounds I didn’t k ow I was missing. Recommend to anyone!”

Posted 3 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“Visited the Ripley branch last Saturday. Very friendly staff all round. Felt well looked after and also felt my eye test was much more thorough than at other Opticians. Definitely recommend.”

(Ripley) - Posted 3 months ago

Thank you for the kind words! We’re so happy your visit at Ripley went so smoothly!

Posted 2 months ago

“I would recommend using the Northfield branch of Scrivens 100%. The branch manager Patrick is such a pleasant and helpful man. The service I have received is top notch and I will be recommending them to all my friends and family. Well done Scrivens and thankyou Patrick.”

(Northfield) - Posted 3 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Northfield!

Posted 3 months ago

“Very polite and friendly highly recommend”

Posted 3 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 3 months ago

“My 86 year old mother has had 3 appointments cancelled for her hearing test. 1 test on the actual day, 1 at 7pm the day before, the last test blaming the medical centre for cancelling. Complete lie as we contacted the centre and were told the truth. You obviously have no respect or customer integrity. Let me see you publish this feedback review.”

Posted 3 months ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 3 months ago

“I visited your store in Lutterworth last week. The staff where quiet uotstanding in customer care. It will be my Optocians & Hearing Care people onwards.”

(Lutterworth) - Posted 3 months ago

Thank you for the kind words! We’re so happy your visit at Lutterworth went so smoothly!

Posted 3 months ago

“Be very careful. lost an earpiece and bought another one from the Bearwood branch. I was informed it’ll take a maximum of 10days. Two weeks later I telephoned to see what’s happening and was told that head office is still waiting to find out which ear they need to provide!! I complained and of course nobody would take responsibility. 😡😡”

Posted 3 months ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 3 months ago

“Can,t. Get an appointment in a reasonable time”

Posted 3 months ago

Thank you for letting us know about this. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 3 months ago

“Brilliant staff, and exceptional service. It made a nice change to go somewhere and the primary focus be about service over revenue. I'll definitely come back.”

Posted 3 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 3 months ago

“What an amazing team,im registered deaf,i visited this store,a day ago,as i had broken my every day glasses,I was overwhelmed with the help from the staff,very curtious,extreamly helpfull,full of advise nothing was too much trouble,I am so happy with there service at this store,very delightful staff,very welcoming loads of experience,”

Posted 3 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 months ago

“My Father who is aged 86 years old rang to make an appointment for himself and my Mother . He provided the requested details for himself and made an appointment but was unable to remember the name of the GP for my mother , he advised that they have the same GP and that he he had just provided the name for his details , he couldn’t recall my Mothers mobile number but said that he could provide the landline number , this was not acceptable and my Dad was unable to make the appointment. My Father was upset that he was unable to make the appointment and advised that they would call in person into the Surgery. I am unhappy that my Father was upset and that the call handler did not make reasonable decisions bearing in mind he was speaking with a hard of hearing elderly gentleman , perhaps extra training should be given to staff.”

Posted 3 months ago

Thank you for letting us know about this. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 3 months ago

“I cannot speak highly enough of the service and attention of the staff at Sutton Coldfield branch afforded to me over the last few days. Today i met the audiologist, who expertly resolved my problem. I shall in future use this branch in future. When the time comes I will also use them for my optical needs. Thank you”

(Sutton Coldfield) - Posted 3 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Sutton Coldfield!

Posted 3 months ago

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Scrivens Opticians & Hearing Care is rated 4.5 based on 5,032 reviews