Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,081 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just popped into scrivens opticians in Newquay not only very friendly but sorted my glasses with a screw for the lens 😊 mine was lost ), new nose pads and made my frames fit tighter too👍 when I asked the cost the assistant replied no charge 🙂such wonderful customer service well done to scrivens optician you have such lovely staff a credit to your company 👏1 very happy customer has just st left your shop 😄”

Helpful Report

(Newquay) - Posted 1 year ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future!

Posted 1 year ago

“On two consecutive occasions weeks apart, the Havant Branch of Scrivens changed my elderly father's appointments on the days he was to be seen because he needs new hearing aids. They did this by calling him but of course he could not hear. Both times they said it was due to computer issues. They gave him a card with a number to the branch that he could call. Surprise surprise, no one answers when I called the number at this branch. So my father has had to endure 5 weeks without his hearing aids. Very frustrating!”

Helpful Report

Posted 1 year ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“Recently had an update of my hearing aids in Weston-s-Mare and was helped by Micheal who, in all the years I've been coming to Scrivens, was the most helpful, thorough, informative and pleasant young man I've seen. I do hope I have the opportunity to be served by him the next time. Thank you Michael.”

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(Weston Super Mare) - Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Just passing through Weymouth. Lost a nose pad on my glasses and they were uncomfortable. Dropped into Scrivens, St Mary's street. Friendly, welcoming and helpful. All sorted without any fuss. Thanks.”

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(Weymouth) - Posted 1 year ago

Thank you for the kind words!

Posted 1 year ago

“What great service. Namira was professional, personable and extremely helpful. I would highly recommend this branch.”

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Posted 1 year ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 year ago

“Both myself and husband went for eye tests this morning everyone was very helpful we have been coming to Brandon Scrivens for several years now and have found them very friendly”

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(Brandon) - Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Staff at Chapel branch were fantastic with my 10yr old son. They made him really comfortable and took time to explain things to him. Frame choice was really good and very suitable for his needs. Thank thank you to them all. Great branch.”

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(Chapel-en-le-Frith) - Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Hearing test and hearing aid fitting. Hythe branch. Excellent service. Whole process carried out professionally and courteously throughout. All my questions were answered, and relevant information given in a manner I could understand. Definitely recommended!”

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(Southampton Hythe) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Hythe!

Posted 1 year ago

“Been going here for the past 30 years never had any problems Staff are always polite and helpful. I wouldn't think of going anywhere ells.”

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Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“I received the best attention at the Gosport branch, the Audiologist diagnosed my hearing requirements, gave brilliant hearing test and told me very clearly what my problems were, carried out the best test I have ever had and solved my hearing issues. I now have vastly improved hearing with the hearing aids now tuned and adjusted perfectly. Now am completely satisfied with the best hearing restored - thank you very much. Brilliant audiologist”

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(Gosport) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Gosport!

Posted 1 year ago

“I have just been to your branch in Gosport High Street and it is a complete disaster what a terrible service. The right hand does not know what the left hand is doing. No one can make a decision one minute they have my hearing aids then I have to make another appointment. I want no more to do with them I will do without them. Scrivens are making a lot of money from NHS but there service is awful”

Helpful Report

Posted 1 year ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“The Scrivens Halesowen practice gave such great service to my mom when she went in for her hearing test, very friendly and knowledgeable. Many Thanks.”

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(Halesowen) - Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Needing a hearing test I decide I would go to Scrivens the service was excellent Dean was very good made you feel relaxed Dean answered any questions I had he explained everything in great detail I would recommend Scrivens”

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Posted 1 year ago

Thank you for your wonderful review!

Posted 1 year ago

“I was given an appointment for an eye test the day after contacting the Rugby branch. The optometrist carrying out the eye test, Ruhela, was was very friendly and very professional, her testing and examination of my eyes was very thorough. Belinda, the shop assistant, was very welcoming, explained and then checked my peripheral vision and showed me the frames after the eye test. All in all, a very professional service provided by the staff and I actually enjoyed my trip to the optician.”

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(Rugby) - Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Very helpful and not rushed in and out like some other companies”

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Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“This has to be the best Optician service in the UK! Special thanks to Ryan for explaining things which no other service had done; to Nadia and Alex. You were so friendly and professional and nothing was too much trouble. Thank you so much. I can highly recommend recommend this service.”

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Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“Fantastic service from the Chapel en le Frith branch..The staff were amazing and incredibly helpful, would recommend to everyone Evie”

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(Chapel-en-le-Frith) - Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“The staff at the Wolstanton branch of Scrivens in Newcastle under Lyme were so kind and helpful when I visited to get my glasses repaired. A very big thank you to Julie and Holly, excellent service, kindest regards Hugh”

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(Wolstanton) - Posted 1 year ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 year ago

“I received a call from Kelly at the Hedge End branch to say there had been a cancellation for the following day which I gratefully accepted. When I arrived at the branch I was welcomed warmly and professionally and as I sat waiting (I was early) I observed the team at Hedge End working closely together with great comradery, professionalism and such a positive feel within their workplace. After a few moments I was greeted by Rubina the Audiologist whom was excellent for start to finish. I had to summarise my medical history and whilst listening intently she showed empathy and compassion. I found Rubina to be knowledgeable, professional and a great communicator. If this branch is indicative of all of the Scrivens branches then congratulations to the owners and leadership team for instilling such great customer excellence. Stephen Harris”

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(Southampton Hedge End) - Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Fantastic service and extremely helpful.”

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Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,081 reviews