Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,068 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was given an appointment for an eye test the day after contacting the Rugby branch. The optometrist carrying out the eye test, Ruhela, was was very friendly and very professional, her testing and examination of my eyes was very thorough. Belinda, the shop assistant, was very welcoming, explained and then checked my peripheral vision and showed me the frames after the eye test. All in all, a very professional service provided by the staff and I actually enjoyed my trip to the optician.”

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(Rugby) - Posted 8 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 8 months ago

“Very helpful and not rushed in and out like some other companies”

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Posted 8 months ago

Thank you for taking the time to leave us such a nice review!

Posted 8 months ago

“This has to be the best Optician service in the UK! Special thanks to Ryan for explaining things which no other service had done; to Nadia and Alex. You were so friendly and professional and nothing was too much trouble. Thank you so much. I can highly recommend recommend this service.”

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Posted 8 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 8 months ago

“Fantastic service from the Chapel en le Frith branch..The staff were amazing and incredibly helpful, would recommend to everyone Evie”

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(Chapel-en-le-Frith) - Posted 8 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 8 months ago

“The staff at the Wolstanton branch of Scrivens in Newcastle under Lyme were so kind and helpful when I visited to get my glasses repaired. A very big thank you to Julie and Holly, excellent service, kindest regards Hugh”

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(Wolstanton) - Posted 8 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 8 months ago

“I received a call from Kelly at the Hedge End branch to say there had been a cancellation for the following day which I gratefully accepted. When I arrived at the branch I was welcomed warmly and professionally and as I sat waiting (I was early) I observed the team at Hedge End working closely together with great comradery, professionalism and such a positive feel within their workplace. After a few moments I was greeted by Rubina the Audiologist whom was excellent for start to finish. I had to summarise my medical history and whilst listening intently she showed empathy and compassion. I found Rubina to be knowledgeable, professional and a great communicator. If this branch is indicative of all of the Scrivens branches then congratulations to the owners and leadership team for instilling such great customer excellence. Stephen Harris”

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(Southampton Hedge End) - Posted 8 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 8 months ago

“Fantastic service and extremely helpful.”

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Posted 8 months ago

Thank you for taking the time to leave us such a nice review!

Posted 8 months ago

“I use Scrivens for hearing aids and glasses. I went in today because my hearing aids appeared to be faulty. The audiologist fixed the problem. While there, I asked the manager, Ann, about buying varifocal glasses. She was extremely helpful, as always. I can't praise this branch enough.”

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Posted 8 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 8 months ago

“I had a problem with my fairly new frames so I returned to the branch at poulton for help. They resolved the problem immediately without question. They were so helpful and their customer care is excellent.”

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(Poulton) - Posted 8 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 8 months ago

“I have foud scrivens hearing careto beery helpful and i liked hayley as my audiologist. She was thorough and helpful and i was very happy with the setvice i received.I decided to purchase a pair of private aids to wear all the time and keep my nhs aids for spare Thank you.”

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Posted 8 months ago

Thank you for your wonderful review!

Posted 8 months ago

“Sheldon Branch Birmingham, staff are absolutely awesome, very Professional and Friendly , I would recommend this particular branch to anyone. Thank you all for your help and service.”

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(Sheldon) - Posted 8 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 8 months ago

“I would highly recommend Scrivens Hearing Care to anyone because they look after you well talk to you about your options, they have been very helpful to me for a few years with my hearing aids im very happy.”

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Posted 8 months ago

Thank you for taking the time to leave us such a nice review!

Posted 8 months ago

“Wonderful customer service, friendly and helpful, and very accommodating of neurodiversity (I am AuDhD). Excellent deals too, great selection of frames in store. I use the Blackpool store, and was recently served by Yvonne, assisted by others, couldn't be more satisfied with the service I received. Many thanks to all of the team at the Blackpool store.”

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(Blackpool) - Posted 8 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Blackpool.

Posted 8 months ago

“Brilliant service provided by the Chapel en le Frith team, caring, responsive and nothing was too much trouble for them. I highly recommend this Scrivens Branch ⭐️⭐️⭐️⭐️⭐️”

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(Chapel-en-le-Frith) - Posted 8 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 8 months ago

“My 8 day journey: booked first appointment on a Friday, seen for hearing test the following Wednesday and hearing aids fitted the Friday two days later. Truly exceptional service delivered by Deborah in a professional and caring manner. Full marks.”

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Posted 8 months ago

Thank you for your wonderful review!

Posted 8 months ago

“Today I had an eye test at my local branch Bury St Edmunds, Suffolk. The customer care was fabulous from entering the store to leaving. Everyone was professional and pleasant. I opted to have the extra eye examination and I am pleased that I did. Jennifer the optometrist was excellent, thorough, kind and reassuring. She explained really thoroughly my results and showed me visual images of my eyes. Real personal care, I was not rushed at all. I wish I could remember all of their names to thank them. I would highly recommend them.”

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(Bury St Edmunds) - Posted 8 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 8 months ago

“Always professional and attentive during consultations, friendly and helpful in the shop, which is clean and bright but a small range of frames in our local high street shop , fortunately it's only a short bus ride to the next larger store”

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Posted 8 months ago

Thank you so much for taking the time to share your experience.

Posted 8 months ago

“Very good customer service”

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Posted 8 months ago

Thank you for taking the time to leave us such a nice review!

Posted 8 months ago

“Awful customer service . Just rang the Sheldon B26 store about my Dads hearing aids which were faulty after just a few months and have had to be sent away. They cost over £3000. He had to wait a week for the hearing specialist for an appointment and now another week for the repair and we’ve heard nothing so I rang to explain Dads been without his hearing aids for two weeks. It was Iike talking to a brick wall. ‘If we haven’t contacted you they aren’t back’. Well how unhelpful is that. We’d assumed that already , no offer to help further and was sarcastic when I mentioned that.”

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Posted 8 months ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 8 months ago

“Only use optical services & they are excellent”

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Posted 8 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 8 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,068 reviews