Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ive been a customer of scrivens for over 35yrs and always had a great service done there which is why ive been a loyal customer”

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Posted 6 years ago

Hi Allan, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you

Posted 6 years ago

“Excellent care and service and quick turn around on paying for my glasses to when I got them”

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Posted 6 years ago

Hi Ben, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“great staff , very helpful, great product 5 star service”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review

Posted 6 years ago

“Good service and care .”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“The ladies are always very helpful and explain everything and are very patient”

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Posted 6 years ago

Hi Angela, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Excellent customer service, I felt the staff were friendly, approachable and made me feel at ease. Very helpful and knowledgeable staff.”

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Posted 6 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Very well looked after, as always, by Hannah, Cathrine & team at Beeston, Nottingham. Excellent care and service, warm & welcoming”

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Posted 6 years ago

Hi Amy, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“I walked in today at noon to the branch in Ringwood, with a problem, the assistant manager was very helpful and solved some problems but I still had difficulties. The audiologist Mark was busy but said give him 10 mins and he would try to sort. I gave him ten minutes he then sorted the problem. It was amazing service.”

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Posted 6 years ago

Hi Martin, thank you so much for your review! We really do appreciate you taking the time to share your experience at our Ringwood branch.

Posted 6 years ago

“The staff were very polite and very helpful in every aspect of glasses.”

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Posted 6 years ago

Hi Derek, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Eye test was cheap at £10 and all staff very good and very friendly”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“I called in to my local scrveins in Market Deeping about my aid that had come apart I was informed that there was nothing they could do I was told that I would have to pay £25pound which is none returnable and cost to repair it which I believe is manafacters issue. I would not recommend scribe s to any body.”

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Posted 6 years ago

Hi Eric, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 6 years ago

“The Service I receive is always excellent/all lpersonal very pleasant to deal with.”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“Went to Waterlooville store spoke a blonde lady I think the manager. She approached me very friendly but when realised I was just browsing she became extremely pushy and tried to book me in for a sight test even though I have already had one done. Made me feel very uncomfortable as she seemed desperate for me to buy something. Needless to say I won’t be returning.”

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Posted 6 years ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 6 years ago

“Shannon was great,an assest to scrivens however, sue who conducted the eye test is not, she needs to accept that she is rude, I am a wheelchair user, nothing wrong with my brain, she never made eye contact and spoke over me to my husband asking questions about me. However, when Shannon took over the sale she was fantastic. I will not go to scivens if Sue is there”

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Posted 6 years ago

Hi Carolyn, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 6 years ago

“I was badly in need of replacement glasses but aware that the cost was going to be an issue. Thankfully the manager was able to give me a very significant discount that made the purchase much more manageable. Particularly welcome at Christmas. The staff also were helpful and gave good service. J M Whatmore”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“The help desk people are not helpful at all after spending £3:500 on them they still aren’t working properly now .”

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Posted 6 years ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 6 years ago

“Nice atmosphere in shop friendly and helpful staff.”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Very friendly and professional staff and great glasses!”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Very friendly & kind staff. All of them give exceptional service that you leave the shop with a great smile. Well done team.”

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Posted 6 years ago

Thank you for the excellent review Amarjit ! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“Very good service. The girls in the catford store were very helpful indeed ..there was no rush .had their honest opinion when I had difficult choosing the right pair of glasses”

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Posted 6 years ago

Hi Patricia, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews