Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

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“Friendly helpful staff, comprehensive sight test.”

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Posted 6 years ago

Hi David, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Very impressed with the friendly service from Banbury branch. And wide range of glasses to choose from.”

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Posted 6 years ago

Thank you Mark for the kind words! We’re so happy your visit at Banbury branch went so smoothly.

Posted 6 years ago

“Everything went well except for the limited choice of frames.”

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Posted 6 years ago

Thank you for taking the time to leave us a review!

Posted 6 years ago

“Great customer service”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Extremely professional and friendly staff. I was made to feel welcome as soon as I was seen. I would like to thank all at Scrivens, and a Merry Christmas & a happy New Year 🥳”

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Posted 6 years ago

Hi Chris, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Not happy! Paid £300 for two pairs of glasses and could have got similar at another large chain so much cheaper, waited well over a week for them only to discover at work they were the wrong prescription. Went back and have been waiting over a week for replacements, this time I'm just having reading lenses instead of varifocals but there was no difference in price!! Ridiculously expensive, I had to ask if they'd do buy one pair get one half price as they don't even advertise that they do.”

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Posted 6 years ago

Hi Karen, thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 6 years ago

“A thorough examination,followed by courteous and careful service.”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“After receiving a reminder that my eye test was due I made an appointment online. The optometrist was very skilled - there was no pressure to buy new glasses but I needed another pair anyway. When I have had minor problems with glasses on previous occasions, the staff have usually mended them promptly without charge. We should support local services rather than the big names. I have been going to the same opticians for 38 years, though name has changed a couple of times. When I worked as a GP I used to sometimes find unecessary referrals to specialists from some big name opticians - perhaps some staff there were less confident in their expertise! I have not tried the hearing aid service yet but think I will need to soon!”

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Posted 6 years ago

Hi Graham, Thank you for the excellent review! We’re so happy that your visit went so smoothly and we look forward to assisting you again in future.

Posted 6 years ago

“I went for an eye test and my husband Had an eye test and a hearing test .as always the staff were friendly and helpful at the Rushden branch”

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Posted 6 years ago

Hi Ann, thank you for the excellent review! We’re so happy that your visit went so smoothly at our Rushden branch.

Posted 6 years ago

“I was really impressed with our recent visit to Newquay branch, the optician was very professional and gave us great service”

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Posted 6 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our Newquay branch.

Posted 6 years ago

“I have been going to this Opticians for many years. The staff are always very professional and courteous. They are very thorough and I have every confidence in them.”

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Posted 6 years ago

Thanks for the excellent review Isabel! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Very friendly welcoming, professional”

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Posted 6 years ago

Hi Diane, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“All of Staff in the newquay store are very helpful, polite and efficient. Great selection of glasses.”

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Posted 6 years ago

Hi Danielle, Thank you for the kind words! We’re so happy your visit at Newquay went so smoothly

Posted 6 years ago

“I got my glasses in lest than two weeks.”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Excellent friendly service from start to finish”

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Posted 6 years ago

Thank you Michael for taking the time to leave us such a nice review!

Posted 6 years ago

“Poor service and a shoddy pair of glasses which I rejected and got a full refund on. I was also frog-marched into the hearing test room for an unwanted hearing test on my first visit. Not recommended.”

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Posted 6 years ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you

Posted 6 years ago

“Lovely helpful friendly staff , no need for improvement a completely calm and relaxed environment and a pleasure to own new spectacles, Thank You 🌞”

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Posted 6 years ago

Thank you so much for your review Dorothy! We really do appreciate you taking the time to share your experience at our branch.

Posted 6 years ago

“Very comfortable and pleasant experience resulting in a new set of glasses on which the staff were very helpful and a comprehensive hearing check which was explained and carried out very efficiently.”

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Posted 6 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“I think the staff at Hawthorn road branch is desperate need for retraining I was I went into the shop to make an appointment there was a assistant dealing with a customer. so I took a seat next to a customer already waiting then another customer came in and sat down next to me eventually another assistant came rom the back of the shop didn't say a word and took the last customer that came in and served him first under normal circumstances I would hit the roof so I shall return to Spec Savers who seem a lot more customer focused”

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Posted 6 years ago

Hi Stephen. thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 6 years ago

“Very professional and helpful. Reassuring and excellent.”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews