Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hannah and the team at Scrivens, Leominster always offer excellent, friendly and professional service. It's always a pleasure to visit and never dull !!”

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Posted 6 years ago

Hi Andy, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Popped into the rugeley branch today with a broken pair of glasses. Great customer service. Would highly recommend.”

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Posted 6 years ago

Hi Katrina, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Rugeley.

Posted 6 years ago

“Scrivens in Shirley staff went above and beyond for me and the other people in the practice the day I was there. I now have my perfect pair of glasses and I can’t wait to return!”

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Posted 6 years ago

Hi Amber, Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Shirley.

Posted 6 years ago

“Cannot fault the service of this company what so ever compared with other optitons I have used previous very happy with my new glasses thank you 👍”

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Posted 6 years ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses.

Posted 6 years ago

“A good experience. The staff were very helpful especially helping me to choose new spectacles. Felt I had a thorough examination.”

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Posted 6 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 6 years ago

“Good, friendly service.”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“The new optometrist is simply brilliant. Very lovely man, makes you feel at ease”

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Posted 6 years ago

Hi Cheryl, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Great customer service”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Very efficient, friendly service”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“Great service. Very prompt with supplying glasses Thank you to all the team”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“I have had glasses from Scrivens Opticians at Mexborough S. Yorkshire for years the staff are very good and go out of there way to help. They are let down by not having the type of frames that I wear, namely ladies rimless all that was available was one pair identical to the ones I was wearing. Not even any to order on the website very disappointing.”

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Posted 6 years ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 6 years ago

“I cancel my order,Trying to get my deposit back .Phoned at least six times keep getting told it’s on its way, what a joke.considering taking them to court.”

Helpful Report

Posted 6 years ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 6 years ago

“Very friendly saw me even though I arrived late”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“Excellent service and friendly”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Been many times over the years. Always friendly and efficient. Very good at pointing one in the correct direction for suitable specs.”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Friendly quick, personal service.”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“I visited on a Friday afternoon with broken glasses. A replacement frame from another branch was located. By Wednesday afternoon, my glasses had been replaced and sent off for fitting. I can't thank the staff enough for their speed and help with this.”

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Posted 6 years ago

Hi Lynsey, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“I found the staff at my Broadstone branch extremely helpful, very friendly and I had my new glasses come within a few days. They were fitted in a matter of minutes and hopefully I won't sit on this pair!!”

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Posted 6 years ago

Thank you for your wonderful review Cliff! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 6 years ago

“Very good service. Love my new glasses!”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Excellent personal service and very good advice based on my quite complicated requirements for one pair of driving glasses and one pair of prescription sunglasses. Very friendly and knowledgeable staff, thank you very much. Will visit again.”

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Posted 6 years ago

Hi Colin, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 6 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews