Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor service all around, would avoid with a barge poll. Chasing refund of £640 hence having to engage with them.”

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Posted 6 years ago

Thank you for letting us know about this. Your feedback helps us get better. We will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 6 years ago

“Excellent treatment and service. Staff all friendly and very helpful and kind.”

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Posted 6 years ago

Hi Elsa, Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“90 year old on lockdown, breaks glasses, 1 phone call and new ones on way and they fit lovely. Brilliant service.”

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Posted 6 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Excellent caring staff , so very helpful nothing is too much trouble definitely customer focused”

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Posted 6 years ago

Hi Kay, Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 6 years ago

“Diss branch went over and above for me this week. They responded immediately to my letter asking for help as I am shieldiing. A member of staff came to collect the hearing aid and deliver it back the very same day. I cannot express my grateful thanks enough”

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Posted 6 years ago

Hi Liz, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“The staff are excellent and know what they are doing. I have been a customer for a number of years and will continue to do so. They are also nice and polite and pleasant.”

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Posted 6 years ago

Hi Kevin, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“very good service”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Very disappointed at how long it took to receive my glasses .Otherwise I was happy with the service received”

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Posted 6 years ago

Hi Clare, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 6 years ago

“Very pleased with the thorough eye examination. Reassured by the attention to cleanliness. Very professional throughout.”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly

Posted 6 years ago

“Always a pleasure to visit. The staff are welcoming, courteous and friendly. A very high professional standard too”

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Posted 6 years ago

Hi Alan, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“The staff in Broadstone are superb! Attentive, knowledgeable and above all, honest! I would definitely recommend using this branch! I am so happy with my two pairs of glasses and will not go anywhere ends again.”

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Posted 6 years ago

Hi Clare, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto the team at Boardstone, and we look forward to assisting you again in future.

Posted 6 years ago

“Excellent service.”

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Posted 6 years ago

Hi Gillian, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 6 years ago

“The Ladies were brilliant.”

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Posted 6 years ago

Hi Patricia, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“Staff are always very helpful”

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Posted 6 years ago

Hi Ginny, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Lovely staff. Would throughly recommend the excellent service.”

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Posted 6 years ago

Hi Liam, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“The worst! At 86, with many years of experience of hearing aid suppliers I can truthfully say that Scrivens are the worst. They took over my NHS care about 3 years ago. They supplied batteries of poor life and fiddly packaging in small quantities so re-ordering was too frequent. This year they thought my 5-year-old aids should be replaced, although they were still good. The relacements were excrutiatingly poor, with distortion so bad that I rejected them after24 hours. At the next appointment they were adjusted and I was sent away. They were no better, and still sit in my drawer. Then Covid-19 intefered. For 4 months their phone has been left to answer and it asks me to wait You know, "your call is important to us, etc". It's never answered; they must be raking in a fortune - and costing me one. Why isn't it turned off? Why don't we get an honest answer? I think you know why, as I do. I imagine they were the lowest bidders, but we deserve better. Stay away.”

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Posted 6 years ago

Hi Mike, thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we will do better. If you could give us another chance, we would love to make things right.

Posted 6 years ago

“The staff were polite and helpful towards me.”

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Posted 6 years ago

Hi Carol, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“a very good friendly company and great service by all staff”

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Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“Friendly reception from staff who wore PPE. Minimum wait for eye test which was friendly and professional.,”

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Posted 6 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Tilehurst Branch - reception staff very friendly. Jazz the Optician very professional and reassuring with questions I asked. Overall brilliant service. Thanks”

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Posted 6 years ago

Hi Heather, thank you for your wonderful review! We’ll pass your comments onto the team at Tilehurst and we look forward to assisting you again in future.

Posted 6 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews