Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,065 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always a pleasure to visit. The staff are welcoming, courteous and friendly. A very high professional standard too”

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Posted 5 years ago

Hi Alan, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“The staff in Broadstone are superb! Attentive, knowledgeable and above all, honest! I would definitely recommend using this branch! I am so happy with my two pairs of glasses and will not go anywhere ends again.”

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Posted 5 years ago

Hi Clare, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto the team at Boardstone, and we look forward to assisting you again in future.

Posted 5 years ago

“Excellent service.”

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Posted 5 years ago

Hi Gillian, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“The Ladies were brilliant.”

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Posted 5 years ago

Hi Patricia, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“Staff are always very helpful”

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Posted 5 years ago

Hi Ginny, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Lovely staff. Would throughly recommend the excellent service.”

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Posted 5 years ago

Hi Liam, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“The worst! At 86, with many years of experience of hearing aid suppliers I can truthfully say that Scrivens are the worst. They took over my NHS care about 3 years ago. They supplied batteries of poor life and fiddly packaging in small quantities so re-ordering was too frequent. This year they thought my 5-year-old aids should be replaced, although they were still good. The relacements were excrutiatingly poor, with distortion so bad that I rejected them after24 hours. At the next appointment they were adjusted and I was sent away. They were no better, and still sit in my drawer. Then Covid-19 intefered. For 4 months their phone has been left to answer and it asks me to wait You know, "your call is important to us, etc". It's never answered; they must be raking in a fortune - and costing me one. Why isn't it turned off? Why don't we get an honest answer? I think you know why, as I do. I imagine they were the lowest bidders, but we deserve better. Stay away.”

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Posted 5 years ago

Hi Mike, thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we will do better. If you could give us another chance, we would love to make things right.

Posted 5 years ago

“The staff were polite and helpful towards me.”

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Posted 5 years ago

Hi Carol, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“a very good friendly company and great service by all staff”

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Posted 5 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“Friendly reception from staff who wore PPE. Minimum wait for eye test which was friendly and professional.,”

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Posted 5 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“Tilehurst Branch - reception staff very friendly. Jazz the Optician very professional and reassuring with questions I asked. Overall brilliant service. Thanks”

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Posted 5 years ago

Hi Heather, thank you for your wonderful review! We’ll pass your comments onto the team at Tilehurst and we look forward to assisting you again in future.

Posted 5 years ago

“Very friendly reception staff. Jazz, the Optician very professional and reassuring with questions I asked. Overall brilliant service.”

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Posted 5 years ago

“This v poor review is because although the website shows that the store is open it is in fact closed until further notice. Also the telephone answer system does not inform you that they are closed until further notice.”

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Posted 5 years ago

Thank you for bringing this to our attention. If you could email customercare@scrivens.com with details of the branch you tried to contact, we will look into this for you.

Posted 5 years ago

“Went into Clifton Village branch with delapidated, but much loved glasses, and Nina worked amazing magic. They now look like new, and she was lovely as well!”

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Posted 5 years ago

Hi Charlotte, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“All the staff and technicians at Bourne End are great - polite, attentive and knowledgeable. Now l've found them, would never go anywhere else.”

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Posted 5 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Bourne End

Posted 5 years ago

“The NHS hearing aid used by Scrivens are not fit for purpose. As they constantly have white noise, and you hear background noise above the conversation you are trying to listen to. Also you are not trusted to operate the volume level you need, as it is fixed at a level by the technician who does not think at I am capable of using it sensibly. So I don not think the service is even good enough for the one star you are forced to rate it with.”

Helpful Report

Posted 5 years ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 5 years ago

“I've found your branch in Clifton Bristol friendly, helpful and skilled. It's also nice to visit a place that doesn't feel a bit 'faceless', both in terms of the staff you see and the way they recognise you when you visit.”

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Posted 5 years ago

Hi Clive, Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“My spectacles have broken, I would like to praise Beth of the Wimborne branch she was extremely friendly and very helpful solving my problem. 24/6/2020”

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Posted 5 years ago

Hi Anthony, Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Wimborne. We'll pass your comments on to the team.

Posted 5 years ago

“Pay by direct debit monthly for contact lenses and they never arrive. Tried calling emailing, can never talk to anyone. Do not use this company.”

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Posted 5 years ago

“My hearing stopped working emailed scrivens they rang me next day I told them the problem they said that they will send me some postage items to return it to them I asked how long would it take I was told about 2-3 weeks I told him how can I manage for that long without it I am deaf he replied sharply you will have to manage( I don’t think scrivens no the meaning of good service) i shall go back to specsavers”

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Posted 5 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,065 reviews