Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

Metrics

Info

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

Visit Website

Phone:

0121 456 8700

Write Your review

Tell us how Scrivens Opticians & Hearing Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always friendly, efficient & helpful. A pleasure to be served by them.”

Helpful Report

Posted 6 years ago

Hi Robin, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“Very polite friendly and confident staff.”

Helpful Report

Posted 6 years ago

Hi Bill, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Totally amazing service as always I needed Varifocals for the first time and was made to feel at ease during the whole process of getting my eyes tested through to walking out of the store with my chosen glasses. The staff are amazing and nothing is too much trouble. They made me feel that if I did have a problem I could comfortably go back and get it sorted out. Outstanding customer service throughout.”

Helpful Report

Posted 6 years ago

Hi Craig, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses and we look forward to assisting you again in future.

Posted 6 years ago

“My recent purchase was in February and I'm still.waiting for my new contact lenses!”

Helpful Report

Posted 6 years ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 6 years ago

“When into Witney branch, as I walked in I was greeted by a lovely lady, they were very helpful and polite. I recommend this opticians 100%”

Helpful Report

Posted 6 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our Witney branch.

Posted 6 years ago

“Staff were very professional, very helpful and friendly.”

Helpful Report

Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“Despite the current situation they provided an excellent service, with very helpful, friendly and cheerful staff.”

Helpful Report

Posted 6 years ago

Hi Donn, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 6 years ago

“Highly recommended, Excellent eye test to the helpful staff, all willing to give you, a swift, easy and professional experience, Also a quick delivery on your new glasses, the whole team are focused on helping you have a stress free appointment.”

Helpful Report

Posted 6 years ago

“Hearing test from start to finish just perfect explained every on what the person was doing highly recommend”

Helpful Report

Posted 6 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“Each and everyone at Scrivens in Milton Keynes we’re amazing. They could see how nervous I was being there and each one went out of their way to smooth the situation. I now only recommend Scrivens as the opticians to go too.”

Helpful Report

Posted 6 years ago

Hi Col, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Brilliant opticians you are well looked after nothing is too much trouble love Oldbury branch”

Helpful Report

Posted 6 years ago

Hi Jessie, Thank you for your wonderful review! We’ll pass your comments onto the team at Oldbury and we look forward to assisting you again in future.

Posted 6 years ago

“The Witney branch their staff are absolutely amazing! Nothing is to much trouble for them. Best Opticians in Witney!”

Helpful Report

Posted 6 years ago

Thank you for your wonderful review! We’ll pass your comments onto the team at Witney and we look forward to assisting you again in future.

Posted 6 years ago

“I hate eye tests but the Optician actually made the experience pleasent Staff all very helpful and pleased with glasses thank you”

Helpful Report

Posted 6 years ago

Hi Daphne, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses and we look forward to assisting you again in future.

Posted 6 years ago

“Good service. Optician and staff all pleasant and helpful Glasses arrived timely”

Helpful Report

Posted 6 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Very good service from all the staff”

Helpful Report

Posted 6 years ago

Hi Richard, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“I was very excited when Scrivens in Didcot could offer me an appointment as the Lockdown eased. I badly new glasses. The shop staff and the optician were as welcoming and efficient as always and everyone was very careful to observe the safety rules.”

Helpful Report

Posted 6 years ago

Thank you for your wonderful review! We’ll pass your comments onto the team at Didcot, and we look forward to assisting you again in future.

Posted 6 years ago

“I have always rated scrivens very highly but felt really let down when the week you re opened I rang Banbury branch re symptoms of a detached retina I was experiencing and was very concerned as I have already gone through emergency surgery for a previous detachment. My call was picked up by head office who took my details and promised Banbury branch would get back to me asap. They never did but I was seen on the same day as an emergency by Spec Savers. I am now considering transferring my care to them as I feel very disappointed that given my history of retinal issues Scrivens did not follow up my call. I feel sad about this as in the past Scrivens have been really good. It would be good to discuss this.”

Helpful Report

Posted 6 years ago

Hi Helen, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue for you.

Posted 6 years ago

“Excellent service. Friendly staff.”

Helpful Report

Posted 6 years ago

Hi June, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Professional and very efficient service. We placed an order before lockdown, we contacted the head office regarding our prescription,as the store was closed and we couldn't collect them. They informed us that they would find out where and when we would receive them. And have them delivered to our door. I really appreciate the effort they went through to enable my husbands and son to have their new glasses. Thank you so much.”

Helpful Report

Posted 6 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Really friendly staff, personal-feel to every interaction. Lovely service”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews