I have always rated scrivens very highly but felt really let down when the week you re opened I rang Banbury branch re symptoms of a detached retina I was experiencing and was very concerned as I have already gone through emergency surgery for a previous detachment. My call was picked up by head office who took my details and promised Banbury branch would get back to me asap. They never did but I was seen on the same day as an emergency by Spec Savers. I am now considering transferring my care to them as I feel very disappointed that given my history of retinal issues Scrivens did not follow up my call. I feel sad about this as in the past Scrivens have been really good. It would be good to discuss this.