Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,650 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went in for replacement specs after an accident Could not have been treated with more compassion and respect by Jeanette the manager at Market Deeping”

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(Market Deeping) - Posted 8 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future!

Posted 8 months ago

“Great service lovely knowledgeable staff”

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Posted 8 months ago

Thank you for the kind words!

Posted 8 months ago

“Would definitely recommend Scrivens. Very professional and very friendly.”

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Posted 8 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 8 months ago

“Me autistic son has struggled with having his eyes tested properly and has been put on 6 months recall. Today we visited to see a locum Ahmed Qasi he was fantastic and had so much patience. Truly a massive difference from his first experience of a test with the resident optom.”

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Posted 8 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 8 months ago

“I was referred to Scriven's via the NHS. I had low expectations as my wife had also been referred to a different private audio company (no names - no pack-drill) for hearing problems, and their service was very poor. However, when I attended my appointment I came away very satisfied with the result and the service. Since then I have been pleasantly surprised by the postal delivery of button batteries (quite out of the blue) on two occasions. Now that's good service.”

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Posted 8 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 8 months ago

“Just turned up for my 09.00 eye test. Cancelled. I must be wrong the assistant said as we don't have an optician in today. I produced the email confirmation with today's date and time on and he said straight away that we got in touch with you. No you did not. Why would I have turned up. Then I got accused of being confrontational. Somebody needs to speak to this person as he is not doing Scrivens Plumstead Road Norwich any favours with his scruffy appearance and attitude. Needless to say I won't be going back.”

Helpful Report

Posted 8 months ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 8 months ago

“Went for an eye test in Bitterne, Not given the eye test prescription after the test. I returned and the manager took my phone number. promising to phone me. He did not do so. I phoned again and he promised to put it in the post......still waiting. Useless, so cannot get spectacles and I hate being let down......will progress a complaint to their regulators and the CQC. By law, they have to give you a written eye test result.”

Helpful Report

Posted 8 months ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 8 months ago

“Excellent service and care thank you .”

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Posted 8 months ago

Thank you for taking the time to leave us such a nice review!

Posted 8 months ago

“Still waiting for glasses, was told they were sent for glazing, but still waiting two months on”

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Posted 8 months ago

Thank you for letting us know about this. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 8 months ago

“went to the beeston notts have been going there for the past 20 years but this time the day after my appointment i could not see out of my right eye went back to shop and all i got was whatb sre we surpose to do about it”

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Posted 8 months ago

“Customer service is excellent. The optometrist was very patient and fully explained what was happening all through both mine and my son's eye test. She then passed us to someone to help with frames who was very honest about the designs. A very thorough process and a pleasant experience. Thank you 😊”

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Posted 8 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 8 months ago

“Visited the South shore Blackpool for an eye test and a hearing test very professional from making an appointment 2days ago to going for the tests today put at ease straight away all the staff are welcoming on entry and explained every aspect of my new hearing aids and new glasses can't recommend them enough Thank you”

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(Blackpool) - Posted 8 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Blackpool!

Posted 8 months ago

“I had previously been to another opticians and they failed to pick up that I had Ocular Hyper tension. Luckily for my Scrivens in Sutton Coldfield picked up on this having pressure checks and I now am receiving the right medication for Narrow Angle Glaucoma and waiting for Laser treatment .They have possibly saved my sight.”

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(Sutton Coldfield) - Posted 8 months ago

Thank you for taking the time to leave us such a nice review!

Posted 8 months ago

“Visiting Newquay on a weeks holiday and had a mishap with my glasses. I looked online and was impressed with the the good reviews so I called in . Only needed a new screw. Fitted immediately without charge by a friendly assistant. Haven’t used Scrivens at home but wood definitely use them after this experience.”

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(Newquay) - Posted 8 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 8 months ago

“Very thorough and helpful, always a great welcome and excellent service”

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Posted 8 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 8 months ago

“Very helpful and understanding, make you feel very welcome, can't speak more highly of them all”

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Posted 8 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 8 months ago

“Ripon market place branch staff we're so helpful and friendly. I much appreciated them replacing a tiny screw that hold a varifocal into the frame. Without my glasses I'd be literally lost. Thank you so much”

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Posted 8 months ago

Thank you for the kind words!

Posted 8 months ago

“Visited Westbourne branch today for partner's eye test. Staff were extremely helpful and eye test very thorough. Linda especially was her usual friendly helpful self. Please please get some more chairs (see previous review) and another desk as they had before.”

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Posted 8 months ago

Thank you for taking the time to leave us such a nice review! We have passed the feedback that you had given in the last review to the relevant department.

Posted 8 months ago

“Scrivens Bicester, excellent service. Super friendly and helpful staff. It was my first visit today for an eye exam, the optician was very thorough and put me at ease. Both my daughter and I needed new glasses and there was a good selection to choose from. Will definitely recommend!”

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Posted 8 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 8 months ago

“This is the 2nd time I have had my glasses from Scrivens, sight test very thorough, Dee very helpful when choosing my frames. A week later I have picked up my new glasses.”

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Posted 8 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 8 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,650 reviews