Just received a telephone call from customer service Birmingham number, Very Polite person but unable to tell myself any think at all. As they do not know where the contact lens are and cannot check to see where they could be. They also informed me, they do not know if the store posted them or if they are coming direct and unable to resent. Its all down to the Coronavirus I am being told, (but the facts are these should have been with myself before the lock down started. I have now ordered and paid on line for a new delivery from a different company. I stand by my comments this company does not care about its customers at all, could not even post me a few while they investigate. I will put a new review on line when these contact lens turn up, if they do. The final words from customer service was, if you do purchase some on line we will not refund them under any circumstances.