Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,066 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very polite ,helpful staff . Good offer of buy one pair get second half price. very pleased with products”

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Posted 7 years ago

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Posted 7 years ago

“Excellent service”

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Posted 7 years ago

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Posted 7 years ago

“Thorough, polite and knowledgeable staff. Pleased to recommend Scrivens.”

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Posted 7 years ago

Hi Colleen, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“A very friendly family oriented service. Very professional, knowledgeable staff and excellent service.”

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Posted 7 years ago

Hi Kenneth, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

Hi Kenneth, thank you for your feedback, we'll pass your comments on to the team at your local branch.

Posted 7 years ago

“The check-up met my expectations and the service was prompt and professional. Unfortunately, Scrivens let themselves down when I collected my £400+ pairs of glasses. I had no cash with me as I had pre-paid at the time of order. I asked for a bag to use to return home but was only offered a 5p bag for which I could not pay. There was no waiver or concession, so I left, clutching my glasses cases and other papers and headed for home. I think a little bit of understanding could have been applied . . . .”

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Posted 7 years ago

Thank you for your feedback. We've passed your comments on to the appropriate department for you.

Posted 7 years ago

“First class service all round. I would recommend Scrivens to all friends and family.”

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Posted 7 years ago

Hi Andrew, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“Gentle and respectful staff giving good quality service.”

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Posted 7 years ago

Hi Amanda, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“excellent customer service. The staff got me exactly what I wanted just sorry I never found you sooner x”

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Posted 7 years ago

Hi Elaine, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“The manager was very thorough with finding the best glass frames for me.”

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Posted 7 years ago

Hi Zoe, than you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“I'm surprised to receive this survey as I'm waiting for a response from my complaint!”

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Posted 7 years ago

Hi Helen, thank you for bringing this to our attention. We'll chase the response for you.

Posted 7 years ago

“Accompanied my Mother to arrange an eye test and subsequently a pair of varifocals and a pair of reading glasses for her. The process was very smooth from the moment we first visited the premises through to getting the glasses. The people we dealt with were friendly and helpful. Would recommend.”

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Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“I really slack going for my eyes testing but when I do go they are always very welcoming, a smile is always very warm and welcoming, they are really easy people to communicate with and understand what you are looking for in a glasses frame, I explained what my old pair was like as I had forgotten to take them with me, I tried a few frames on and found the one I liked, family and friends always tell me how much I suit them! :) x”

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Posted 7 years ago

Hi Rebecca, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Very friendly and thorough.”

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Posted 7 years ago

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Posted 7 years ago

“Very professional staff very friendly would recommend highly .”

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Posted 7 years ago

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Posted 7 years ago

“Very efficient and friendly staff.”

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Posted 7 years ago

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Posted 7 years ago

“Having used other well known opticians in the past, I found that the service I received from Scrivens Opticians, was both friendly, personal and very helpful. Everything was explained to me and I went away from there feeling that they had provided me with an excellent service. I would certainly recommend them and will be using them again in the future. Thank you.”

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Posted 7 years ago

Hi Mark, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Everyone was very friendly and helpful”

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Posted 7 years ago

Hi Sharron, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“Always polite and friendly nothing is too much trouble.Very caring which these days is a rarity!”

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Posted 7 years ago

Hi Bruce, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“Urgently needed replacement glasses, ready three days before expected, great service thanks”

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Posted 7 years ago

Hi Glynis, thank your for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Friendly service”

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Posted 7 years ago

Hi Katherine, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,066 reviews