Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,066 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my second visit for an eye test and renew my frames. The attention to detail from the optician was second to none. very thorough., with a perfect result.The Staff and manager are so helpful they make everyone feel like a VIP.”

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Posted 6 years ago

Hi William, thank you for your feedback! We'll pass your comments on to the team at your local branch.

Posted 6 years ago

“I had a voucher to recommend a friend and that i would receive a £20 M&S,my neighbour purchased glasses from you but i have still NOT received my gift voucher from you.”

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Posted 6 years ago

Hi Graham, thank you for bringing this to our attention. If you could email customercare@scrivens.com with your details, we will investigate this for you.

Posted 6 years ago

“Very happy with both the sight test and the experience of buying my new glasses. In particular, Scrivens suggested that I looked at the teen range of frames because I have difficulty finding frames that suit the very narrow bridge of my nose. Result: comfortable frames at a good price.”

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Posted 6 years ago

Hi Angela, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 6 years ago

“The front of house staff in my local branch of Scrivens are impressive! They try their very best and listen to what they are told ! Wish I could say the same for the pencil pushers in head office who IGNORED what I said even though my local branch people said they were OK with things ! Very DISAPPOINTED! I may be changing my opticians because of this!”

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Posted 6 years ago

Hi Heather, thank you for bringing this to our attention. We'll pass your comments on to the appropriate department who will investigate this for you.

Posted 6 years ago

“Good service, professional care and a friendly, competent staff. Dispensing optician coped very well with loud drilling by workman carrying out premises refurbishment whilst I was receiving my new spectacles.”

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Posted 6 years ago

Hi Christopher, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 6 years ago

“Winton store carrie Emme nicky are always so helpful all the staff are these I've name are stares in there only right I always feel as if am part of a family there the best”

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Posted 6 years ago

Hi Kerry, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 6 years ago

“Good caring service lovely staff would recommend”

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Posted 6 years ago

Hi Linda, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 6 years ago

“Paid £450 for top of the range varifocals only to find them unfit for use. Been back four times already, lining up a fifth next week. Anything you can do to help would be good. I've been visiting your shop on Shirley High St Southampton for years, so action required to retain me as a customer. Edward Wright”

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Posted 6 years ago

Thank you for bringing this to our attention. We've passed your comments on to our Customer Care team who will investigate this for you.

Posted 6 years ago

“Very friendly staff”

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Posted 6 years ago

Thank you for your comments, we'll pass them on to the team at your local branch.

Posted 6 years ago

“My mother had two pairs of glasses and the lenses keep dropping out of the frames. What’s more annoying at the Wolstanton branch is every time I go back with the glasses the staff never seem has though they know what they are doing and not very helpful has if there’s more than one customer in the staff seem stressed and don’t seem able to cope. I won’t be taking my mother to this opticians again after been a customer for many years very poor service”

Helpful Report

Posted 6 years ago

Thank you for bringing this to our attention, if you could email customercare@scrivens.com with your details, we will investigate this for you.

Posted 6 years ago

“Always the best professional service, knowledge, understanding, help, advice and care whenever going for a sight test and new glasses.”

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Posted 6 years ago

Hi Anthony, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 6 years ago

“Scrivens staff always friendly, helpful, knowledgeable and professional.”

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Posted 6 years ago

Hi John, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 6 years ago

“Very good service lovely staff very helpful Love my New Glasses i found the staff fabulous”

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Posted 6 years ago

Hi Mrs Bloom, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 6 years ago

“The staff and the service is excellent.”

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Posted 6 years ago

Thank you for your feedback!

Posted 6 years ago

“Wonderful staff who take their time and make you feel special, and that they care on a personal level.”

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Posted 6 years ago

Thank you for your feedback!

Posted 6 years ago

“Lovely staff, very helpful and professional.”

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Posted 6 years ago

Thank you for your feedback!

Posted 6 years ago

“I’ve given 4 as told two weeks for my new glasses which turned into nearly 4 weeks. This was due to the lab not being happy with the lenses and reheated them but I as the customer was not informed. As soon as my glasses was revived by the shop I was informed and dealt with very swiftly and with professionalism.”

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Posted 6 years ago

Hi Kevin, thank you for your feedback. We'll make sure your comments relating to the delivery time are passed on to the appropriate department.

Posted 6 years ago

“Friendly customer service,”

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Posted 6 years ago

Thank you for your feedback!

Posted 6 years ago

“Staff were very helpful professional and patient”

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Posted 6 years ago

Hi Karen, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 6 years ago

“I couldn't believe how quickly I received my new glasses.”

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Posted 6 years ago

Thank you for your feedback!

Posted 6 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,066 reviews