Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went for the first time to Scrivens in Blandford. I have to say it was the best service I have ever had from an opticians after a lifetime of problems with my eyes. The glasses I purchased are brilliant and so were the staff. Thank you so much!”

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Posted 7 years ago

Hi Amanda, thank you for your feedback! We'll pass your comments on to the team at the Blandford branch.

Posted 7 years ago

“Had a hearing text at the same time as an eye test which was good. Optician was thorough and suggested some new eye drops for me which are working better than the previous ones. Received an email when new glasses arrived. Overall excellent service.”

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Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“Lovely girls, very helpful nothing is to much trouble I wouldn't go anywhere else. Great service”

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Posted 7 years ago

Hi Lin, thank you for your feedback! We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“I always receive excellent service at Scrivens in Peacehaven. The staff are all very helpful & efficient. My glasses always arrive within the time scale & I have always been extremely satisfied with the service I receive.”

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Posted 7 years ago

Hi Georgie, thank you for your feedback! We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“I asked for a refund on a hearing aid order which had been cancelled. Since then I have made four calls (two to the branch and two to their customer service hotline) and have been informed each time that the refund would be with me in 3-5 days. A month later I am still awaiting my refund and have, today been informed that it may be this week, or next but no guarantees, with no explanation as to why the refund is taking so long. I was also informed that I am unable to speak to the accounts department to find out what the issue is. Anyone who pays privately for hearing aids knows that they are vastly overpriced so I am concerned at the level of funds they are withholding, fraudulently, with no reason offered and no process to chase or action”

Helpful Report

Posted 7 years ago

Thank you for bringing this to our attention. We've passed your comments on to the appropriate department who will investigate this for you.

Posted 7 years ago

“Always find the Optitions’s and staff friendly and knowledgable and help make your visit to them a pleasant experience”

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Posted 7 years ago

Hi Alistair, thank you for your feedback! We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“One phone call on Tuesday and replacements ready for Saturday of same week.”

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Posted 7 years ago

Thank your for your feedback!

Posted 7 years ago

“Scrivens is the best opticians I have ever had, the staff are wonderful, especially the darling Lisa, what a breath of fresh air she is, one wonders if she's married.”

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Posted 7 years ago

Thank you for your feedback!

Posted 7 years ago

“This is my second visit for an eye test and renew my frames. The attention to detail from the optician was second to none. very thorough., with a perfect result.The Staff and manager are so helpful they make everyone feel like a VIP.”

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Posted 7 years ago

Hi William, thank you for your feedback! We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“I had a voucher to recommend a friend and that i would receive a £20 M&S,my neighbour purchased glasses from you but i have still NOT received my gift voucher from you.”

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Posted 7 years ago

Hi Graham, thank you for bringing this to our attention. If you could email customercare@scrivens.com with your details, we will investigate this for you.

Posted 7 years ago

“Very happy with both the sight test and the experience of buying my new glasses. In particular, Scrivens suggested that I looked at the teen range of frames because I have difficulty finding frames that suit the very narrow bridge of my nose. Result: comfortable frames at a good price.”

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Posted 7 years ago

Hi Angela, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“The front of house staff in my local branch of Scrivens are impressive! They try their very best and listen to what they are told ! Wish I could say the same for the pencil pushers in head office who IGNORED what I said even though my local branch people said they were OK with things ! Very DISAPPOINTED! I may be changing my opticians because of this!”

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Posted 7 years ago

Hi Heather, thank you for bringing this to our attention. We'll pass your comments on to the appropriate department who will investigate this for you.

Posted 7 years ago

“Good service, professional care and a friendly, competent staff. Dispensing optician coped very well with loud drilling by workman carrying out premises refurbishment whilst I was receiving my new spectacles.”

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Posted 7 years ago

Hi Christopher, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Winton store carrie Emme nicky are always so helpful all the staff are these I've name are stares in there only right I always feel as if am part of a family there the best”

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Posted 7 years ago

Hi Kerry, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Good caring service lovely staff would recommend”

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Posted 7 years ago

Hi Linda, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“Paid £450 for top of the range varifocals only to find them unfit for use. Been back four times already, lining up a fifth next week. Anything you can do to help would be good. I've been visiting your shop on Shirley High St Southampton for years, so action required to retain me as a customer. Edward Wright”

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Posted 7 years ago

Thank you for bringing this to our attention. We've passed your comments on to our Customer Care team who will investigate this for you.

Posted 7 years ago

“Very friendly staff”

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Posted 7 years ago

Thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“My mother had two pairs of glasses and the lenses keep dropping out of the frames. What’s more annoying at the Wolstanton branch is every time I go back with the glasses the staff never seem has though they know what they are doing and not very helpful has if there’s more than one customer in the staff seem stressed and don’t seem able to cope. I won’t be taking my mother to this opticians again after been a customer for many years very poor service”

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Posted 7 years ago

Thank you for bringing this to our attention, if you could email customercare@scrivens.com with your details, we will investigate this for you.

Posted 7 years ago

“Always the best professional service, knowledge, understanding, help, advice and care whenever going for a sight test and new glasses.”

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Posted 7 years ago

Hi Anthony, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Scrivens staff always friendly, helpful, knowledgeable and professional.”

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Posted 7 years ago

Hi John, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews