Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

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“Very friendly and thorough.”

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Posted 7 years ago

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Posted 7 years ago

“Very professional staff very friendly would recommend highly .”

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Posted 7 years ago

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Posted 7 years ago

“Very efficient and friendly staff.”

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Posted 7 years ago

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Posted 7 years ago

“Having used other well known opticians in the past, I found that the service I received from Scrivens Opticians, was both friendly, personal and very helpful. Everything was explained to me and I went away from there feeling that they had provided me with an excellent service. I would certainly recommend them and will be using them again in the future. Thank you.”

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Posted 7 years ago

Hi Mark, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Everyone was very friendly and helpful”

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Posted 7 years ago

Hi Sharron, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“Always polite and friendly nothing is too much trouble.Very caring which these days is a rarity!”

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Posted 7 years ago

Hi Bruce, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“Urgently needed replacement glasses, ready three days before expected, great service thanks”

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Posted 7 years ago

Hi Glynis, thank your for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Friendly service”

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Posted 7 years ago

Hi Katherine, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“Pleasant and courteous staff, and very professional with a full explanation of each step and the options available. Very happy with the service.”

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Posted 7 years ago

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Posted 7 years ago

“Staff were extremely knowledgable, professional and helpful. I am thrilled with my new glasses and have had many compliments about them. I would highly recommend Scriven’s opticians. Thank you”

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Posted 7 years ago

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Posted 7 years ago

“Great friendly service, good advice with a great choice of products. Very professional staff. Many thanks for your service and keep up the great work you provide.”

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Posted 7 years ago

Hi Paul, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Everything about the appointment went like clockwork. My only problem was with parking. You can only park for 1 hour on the market place which is not long enough. The nearest longer term parking is too far away to walk comfortably.”

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Posted 7 years ago

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Posted 7 years ago

“Excellent staff group, under Shelley's direction. They act professionally; making one feel welcome, they are extremely helpful whenever the need arises. They offer both standard and designer frames, all types of lenses and hearing tests for those who might need them. All in all, a very thorough service.”

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Posted 7 years ago

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Posted 7 years ago

“We have always gone to Scrivens, as a family and been pleased with the service; however recently we have noticed that the prices are much higher than other reputable opticians. As a result different members of the family have begun to source their optical services elsewhere. I continued to use Scrivens as I was happy there - however many of the staff who used to work at my local branch appear to have moved on and I don't feel the same sense of loyalty to the new team, having recently used their service.”

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Posted 7 years ago

Thank you for bringing this to our attention. We'll pass your comments on to the appropriate department for you.

Posted 7 years ago

“Lovely, helpful staff as always. My only gripe is that I struggle to find frames at Scrivens outside the teen range that are small enough for my face (I need a 49 width). That said, I purchased a gorgeous Oasis frame that I am very pleased with.”

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Posted 7 years ago

Thank you for your feedback! We'll pass your comments on to the appropriate department.

Posted 7 years ago

“Very good service, specs arrived before time”

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Posted 7 years ago

Hi Nichola, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“Very helpful and professional service I recommend any one to go get their eyes and ears tested”

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Posted 7 years ago

Hi Stuart, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“All good with all staff, they wasnt pushy, just very helpful, and friendly. Always visit here, over the compepetiors.”

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Posted 7 years ago

Hi Nikki, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“I am pleased with the service you gave me. I moved from Specsavers due to their unhelpful manner. Your staff were so helpful. Thank you do pleased with my new glasses.”

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Posted 7 years ago

Hi Heather, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“I was not entirely happy with the reading glasses this time”

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Posted 7 years ago

Hi Keith, thank you for bringing this to our attention. If you could email customercare@scrivens.com with details of the branch where you were seen we will investigate this for you.

Posted 7 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews