Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service lovely staff very helpful Love my New Glasses i found the staff fabulous”

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Posted 7 years ago

Hi Mrs Bloom, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“The staff and the service is excellent.”

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Posted 7 years ago

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Posted 7 years ago

“Wonderful staff who take their time and make you feel special, and that they care on a personal level.”

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Posted 7 years ago

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Posted 7 years ago

“Lovely staff, very helpful and professional.”

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Posted 7 years ago

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Posted 7 years ago

“I’ve given 4 as told two weeks for my new glasses which turned into nearly 4 weeks. This was due to the lab not being happy with the lenses and reheated them but I as the customer was not informed. As soon as my glasses was revived by the shop I was informed and dealt with very swiftly and with professionalism.”

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Posted 7 years ago

Hi Kevin, thank you for your feedback. We'll make sure your comments relating to the delivery time are passed on to the appropriate department.

Posted 7 years ago

“Friendly customer service,”

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Posted 7 years ago

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Posted 7 years ago

“Staff were very helpful professional and patient”

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Posted 7 years ago

Hi Karen, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“I couldn't believe how quickly I received my new glasses.”

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Posted 7 years ago

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Posted 7 years ago

“I was very pleased with my dealings of all of the staff.They made me feel comfortable and were most helpful! Was however disappointed in the length of time it took my sunglasses to arrive considering they were my old frames and only required new lenses.”

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Posted 7 years ago

Hi Monica, thank you for your feedback. We'll pass your comments on to the appropriate department for you.

Posted 7 years ago

“I went for my eye test this morning at the Rhyl branch, my eye test was with Sue and Kimberley dis my pre screening tests. Both ladies were absolutely brilliant and Sue was particularly thorough and put me at ease as I have quite a bad eye phobia. She explained everything g that was being done and made sure I was as relaxed as possible, it felt as though she really cared. The other girls Toni and Beth were very welcoming and friendly as I walked in. Nothing was too much trouble for the team at Rhyl I can’t speak highly enough of them all. Thank you ladies.”

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Posted 7 years ago

Hi Georgina, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“All very friendly. Optometrist is very thorough and when choosing the glasses I had great help from the staff members”

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Posted 7 years ago

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Posted 7 years ago

“Very friendly and helpful would recommend to family and friends.”

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Posted 7 years ago

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Posted 7 years ago

“Always pleased with the service at scrivens, having a diabetic eye screening I have to have drops in my eyes and everything is blurry for a short while but the staff are always considerate of this. And when I chose my glasses I usually have to wait a week for a phone call but 2 days after my appointment I had a call to say I could collect my new glasses.”

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Posted 7 years ago

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Posted 7 years ago

“Very pleased with the service at Scrivens, from the start the staff were courteous and friendly and of course helpful.”

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Posted 7 years ago

Hi Chris, thank you for your feedback, we'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Very helpful nice people who work there very nice team helped me alot thank you”

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Posted 7 years ago

Hi Roxanne, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“Very happy with the service and eye test I had at Scrivens, optician was very good and informative. New specs arrived back in store within 2 days!”

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Posted 7 years ago

Hi Michaela, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“I always use the Broadstone branch of Scrivens. The staff there are all very patient with someone like me who doesn't always know what suits them. Their advice is always helpful. There's a great range of frames, so plenty of choice. The branch manager, Shelley, in particular is knowledgeable, very professional and goes out of her way to ensure a pleasant customer experience. Would highly recommend.”

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Posted 7 years ago

Hi Martin, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Excellent service! Staff were pleasant, polite, extremely helpful and knowledgeable. Shop was clean and tidy. Glasses arrived in a couple of days. Very impressed. Will definitely go back.”

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Posted 7 years ago

Hi Maggie, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Having now been 3 times, I have always the same excellent service from the staff.”

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Posted 7 years ago

Hi Adrian, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 7 years ago

“I have always found the Staff at Scrivens to be amiable, knowledgable and helpful.”

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Posted 7 years ago

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Posted 7 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews